This refurbished device is in Like New condition, this is the best condition you can reasonably expect for a used phone. Please note that the condition for a Like-New iPhone 11 vs. a Like-New iPhone 14 might vary slightly due to the increased wear and tear on older models. That being said, all Orchard Like-New devices will have a near-perfect screen. Any imperfections, if present, will usually be found on the back or side of the device. Overall, these physical imperfections will not affect the daily use of the device and should there be any issues the device comes with a 90 day warranty based on your invoice date.