Support: 1-800-268-1711

Hardware Repair

Repair requests associated with your account

Pending Hardware Service Requests

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Service Requests

Please submit the form below if your phone is damaged, broken or defective.

You will be provided a reference number that you can use to track the progress of your request.

If you have an iPhone that is still in warranty or have Apple Care please contact your local Apple Store for service.

Your Responsibilities

  1. Once you have completed the online request form, print out the confirmation page and include it with the damaged / defective device.
  2. Allow for shipping time to ensure our Service Department receives the item before the warranty expires.
  3. All courier fees and expenses are the responsibility of the end user
  4. You are required to send in the damaged / defective device within 3 business days of completing your service request form.

Before sending your data device or phone in for service, please ensure the following:

  1. All internal accessories have been removed from your defective device (i.e.: memory cards, SIM cards).
  2. All vital data has been saved or backed-up (i.e.: contacts synchronized, media copied, etc.).

For protection and confidentiality reasons, all personal data is removed from devices. Memory cards and SIM cards are destroyed and/or recycled

The Service Process

  1. Once we have received the device, we will post updates. To see updates:
    • log into a personal account and visit this page, or
    • provide your reference number and postal code on the Track Order page.
  2. If it is necessary to send your device to the manufacturer for repair, it may take between 6-8 weeks for repair and shipment back to our service department.
    • Once our service department has received your repaired device, we will ship it back to you as soon as possible.
  3. If you have received a loaner phone from us, you are required to send it back to us within 3 business days of receipt of your phone.
  4. If our Service Department receives the device after the warranty date has expired this unit will be serviced as out of warranty.

Disclaimer

If the device is deemed liquid or physical damage by the authorized repair center, or if a quote for repair is refused, a diagnostic fee of $39.55 will be charged on your cell phone bill.

Service Request Form

Contact Information

Please supply information to contact you with updates or questions regarding your merchandise while under service.

Phone Number
Ext

Shipping Information

Defective Phone Information

Please provide as much detailed information as possible about

Date Purchased
Purchased From
Date Shipped To Baka Mobile

Description of Problem / Additional Notes

Please be as detailed as possible in your description of the problem you are experiencing.

Loaner Phone

Terms and conditions apply. Please note that loaners are not available for accessories.

Agreement of Loaner Equipment Terms

  1. By selecting yes to receive a loaner phone, I agree to use the loaner equipment supplied to me and described above (which, together with all related accessories, shall be referred to as the "Loaner Equipment") until such time as my unit described above is repaired.
  2. I agree that I will return the loaner equipment within 7 days of being notified by voice message, email, and/or Text Message that my unit has been returned from repair and is ready to be picked up. I understand that if I do not return the loaner equipment within the time period set out above and in accordance with this agreement, my credit card may be charged a replacement fee of up to $700 plus taxes for a device loaner (eg; Apple, Samsung, Google etc.) $100 plus tax for a handset loaner. If the deposit was paid by cash or debit that amount will not be refunded. Within 60 days, customers phone becomes property of Baka Communications Inc.
  3. I understand that I am liable for any loss of, or damages to, the loaner equipment while in my possession I agree to pay full replacement cost of the individual unit.
  4. I understand that I will be charged for the product I do not return.
  5. I understand that the Terms of Service applicable to my unit will govern the use of the loaner equipment.
  6. When the repair is complete and the loaner equipment is returned in accordance with this agreement and in good working condition, the security deposit will be refunded to the customer.
Proceeding through the repair process acknowledges my understanding and acceptance of the above terms and conditions.

Terms and Conditions

Please read, understand, and agree to our terms and conditions before submitting a repair request.

By submitting a repair request, you agree to abide by our Terms and Conditions.

By selecting yes to receive a loaner phone, I agree to use the loaner equipment supplied to me and described above (which, together with all related accessories, shall be referred to as the "Loaner Equipment") until such time as my unit described above is repaired. I agree that I will return the Loaner Equipment within seven (7) business days of being notified that my unit has been returned from repair and is ready to be picked up. I understand that I am liable for any loss of, or damages to, the Loaner Equipment while in my possession at full replacement cost of the individual unit. I also understand that the Terms of Service applicable to my unit will govern the use of the Loaner Equipment.

I understand that if I do not return the Loaner Equipment within the time period set out above and in accordance with this agreement, my credit card may be charged a replacement fee of up to $700.00 (plus applicable taxes). When the repair is complete and the Loaner Equipment is returned in accordance with this agreement and in good working condition, the security deposit will be refunded. to the customer.

Credit information

You must provide your credit information if you require a loaner phone, or if fees apply.

Credit Card Details

Please note that the card holder's name and address must match the billing name and address.

Billing Information

This should match the address of the card holder

Please, remove any accessories from your phone before shipping

  • Did you backup your device?
  • Did you remove your SIM card?
  • Did you remove your SD cards and/or storage cards?
  • Did you remove accessories (unless they need repair)?

Please make sure to include the back cover and the battery if sending a device

If you are not sure how to do any of the above, please call 1-800-268-1711 for assistance.

YOU WILL NOT GET THESE ACCESSORIES BACK. THEY WILL ONLY BE REPLACED AT YOUR EXPENSE.