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Our Prices Are Changing!

We are currently hard at work updating the prices on our website. While this "human intervention" is taking place, the lowest advertised price for certain devices may be inaccurate. If we've done our job correctly, you should see accurate pricing in the Shopping Cart after selecting your device, rate plan and features. The Baka Mobile Team will contact you if there are any discrepancies with your order. If you have questions or concerns, please reach out to us by phone at 1-800-268-1711 (option 2), online via our Contact Usonline form or by email at eppsales@baka.ca. .

Hardware Repair

Service Requests

Please submit the form below if your phone is damaged, broken or defective. You will be provided a reference number that you can use to track the progress of your request.

If you have an iPhone that is still in warranty or have Apple Care please contact your local Apple Store for service.

Your Responsibilities

  1. Once you have completed the online request form, print out the confirmation page and include it with the damaged / defective device.
  2. Allow for shipping time to ensure Baka's Service Department receives the item before the warranty expires.
  3. All courier fees and expenses are the responsibility of the end user
  4. You are required to send in the damaged / defective device within 3 business days of completing your service request form.
  5. If you are requesting repairs on a BlackBerry, $42 plus tax applies. For more details, please see our BlackBerry Repair Form before filling out a service request.

  6. Before sending your data device or phone in for service, please ensure the following:

    • All internal accessories have been removed from your defective device (i.e.: memory cards, SIM cards).
    • All vital data has been saved or backed-up (i.e.: contacts synchronized, media copied, etc.).

    For protection and confidentiality reasons, all personal data is removed from devices. Memory cards and SIM cards are destroyed and/or recycled

The Service Process

  1. Once we have received the device, we will post updates. To see updates:
    • log into a personal account and visit this page, or
    • provide your reference number and postal code on the Track Order page.
  2. If it is necessary to send your device to the manufacturer for repair, it may take between 6-8 weeks for repair and shipment back to our service department.
    • Once our service department has received your repaired device, we will ship it back to you as soon as possible.
  3. If you have received a loaner phone from us, you are required to send it back to us within 3 business days of receipt of your phone.
  4. If Baka Service Department receives the device after the warranty date has expired this unit will be serviced as out of warranty.

Disclaimer

If the device is deemed liquid or physical damage by the authorized repair center, or if a quote for repair is refused, a diagnostic fee of $39.55 will be charged on your cell phone bill.


Service Request Form

Contact Information

Please supply us with information to contact you with any updates or questions regarding your merchandise while under service.

  • Phone Number   Ext.

Your Shipping Information

We will ship your repaired merchandise as well as any loaner merchandise to the address specified below.

Shipping Information

  • Shipping Phone ext.

Defective Phone Information

Please provide as much detailed information as possible about

  • Date Shipped To Baka
    Not Yet Shipped / Waiting For Loaner


Description Of Problem / Additional Notes

Please be as detailed as possible in your description of the problem you are experiencing.


Loaner Phone

Agreement of loaner equipment terms:

  1. I agree to use the loaner equipment supplied to me and described above (which together with all related accessories, shall be referred to as my unit described above is repaired.
  2. I agree that I will return the loaner equipment within 7 days of being notified by voice message, email, and/or Text Message that my unit has been returned from repair and is ready to be picked up. I understand that if I do not return the loaner equipment within the time period set out above and in accordance with this agreement, my credit card may be charged a replacement fee of up to $700 plus taxes for a device loaner (eg; BlackBerry, Palm, HTC, etc.) $100 plus tax for a handset loaner. If the deposit was paid by cash or debit that amount will not be refunded. Within 60 days, customers phone becomes property of Baka Communications Inc.
  3. I understand that I am liable for any loss of, or damages to, the loaner equipment while in my possession I agree to pay full replacement cost of the individual unit.
  4. I understand that I will be charged for the product I do not return.
  5. I understand that the Terms of Service applicable to my unit will govern the use of the loaner equipment.
  6. When the repair is complete and the loaner equipment is returned in accordance with this agreement and in good working condition, the security deposit will be refunded to the customer.
Proceeding through the repair process acknowledges my understanding and acceptance of the above terms and conditions.

Terms and Conditions

Please read, understand, and agree to our terms and conditions before submitting a repair request.

By submitting a repair request, you agree to abide by our terms and conditions.

By selecting yes to receive a loaner phone, I agree to use the loaner equipment supplied to me and described above (which, together with all related accessories, shall be referred to as the "Loaner Equipment") until such time as my unit described above is repaired. I agree that I will return the Loaner Equipment within seven (7) business days of being notified that my unit has been returned from repair and is ready to be picked up. I understand that I am liable for any loss of, or damages to, the Loaner Equipment while in my possession at full replacement cost of the individual unit. I also understand that the Terms of Service applicable to my unit will govern the use of the Loaner Equipment.

I understand that if I do not return the Loaner Equipment within the time period set out above and in accordance with this agreement, my credit card may be charged a replacement fee of up to $700.00 (plus applicable taxes). When the repair is complete and the Loaner Equipment is returned in accordance with this agreement and in good working condition, the security deposit will be refunded. to the customer.

Credit information

You must provide your credit information if you require a loaner phone, or if fees apply.
BlackBerry repairs require pre-payment of $42 plus tax, which may be refundable‡.

  • Your Credit Card

    Please note that the card holder's name and address must match the billing name and address.

  • Expiry Date /

  • Please provide a valid credit card number if you checked "Loaner Phone Required" above, or if repair fees apply.

    What's a CVV?
    CVV is an anti-fraud security feature to help verify that you are in possession of your credit card. For Visa/Mastercard the three-digit CVV number is printed on the signature panel on the card's back. For American Express, the four-digit CVV number is printed on the front of the card above the card account number.

Billing Information

This should match the address of the card holder

  • Daytime Phone Number ext.
  • Evening Phone Number ext.

‡Please see BlackBerry Repair Form for fee details.

Please, remove any accessories from your phone before shipping

  • Did you backup your device?
  • Did you remove your SIM card?
  • Did you remove your SD cards and/or storage cards?
  • Did you remove accessories (unless they need repair)?


Please make sure to include the back cover and the battery if sending a device


If you are not sure how to do any of the above, please call 1-800-268-1711 for assistance.

YOU WILL NOT GET THESE ACCESSORIES BACK. THEY WILL ONLY BE REPLACED AT YOUR EXPENSE.