Reviews: What People Are Saying About Baka Mobile
Have you bought from Baka Mobile before? Please share your experience and write a user review.
Users gave Baka Mobile an average score of 4.8 out of 5 Stars based on 1744 reviews.
I have always found it very easy to order on Baka website. I have found the customer services to be gratifying, the products and phone plans are great!
Help department was immediately helpful. When I was first directed to the Baka page I was unaware that I was already logged into the system. That cause some delays. During the order process I was unsure where to include the Baka upgrade approval reference and so put it in the comments.
Easy to navigate online. An excellent first-time experience.
Excellent customer service
detailed and easy instruction to follow, good verity of choices.
Baka has the best team. always there when you need them. Joel is the best account manager
I have been a client for many many years always the same excellent service and great prices.
Nice and easy order process.
Customer for almost 10 years always good service
This was my first time doing an upgrade online myself and not calling Baka to do it. The process was simply and much easier than I expected. Every step is in order and makes the choices easy. I have always been happy with my Baka experience.
great online support...very patient and friendly
I emailed the customer service line with three questions. Each was answered (and more) within ten minutes in an email response by Rachael. I was able to navigate the online ordering no problem. Given that I was within a month of an upgrade anyways, I paid 11 dollars to have a new phone shipped to my door. I kept my sim, my number, and my plan.
Just beyond easy and convenient.
Very easy to purchase online and best rate I've found.
Very user friendly site and lots of options at every budget.
Title says is all. Upgrading online took me about 10 mins.
I have been buying from BAKA for a decade or more, best deals, service and plans.
As a teacher i am always running out of data and struggling through slow data when trying to play videos or games for students. Much better options here
Easy to navigate web site, well laid out and user friendly.
Very smooth and positive experience with competitive pricing
I usually call customer service to purchase a phone or get an upgrade, but this was so easy and efficient.
been buying my cell phones from Baka for years. Always terrific, quick service
Ease of use, detailed instructions and information for customers . Support offered at every level and so many choices to choose from.
I like how the portal is self-service and full-featured to associate the order with individual and corporate account information.
The process to fill out the order is quite easy to follow, instructions provided on screen are clear.
Excellent Experience. Very user friendly website. Great Deals on devices as well as on EPP Plans.
They went out of their way to correct an error I made when ordering a new phone.
The iPhone I wanted was a gold pro 14.
I inadvertently ordered a black one.
Once I’d realized my mistake they cancelled the order and fixed the issue.
Excellent customer service - thanks
from Hamilton Township, ON
1 Mar 2023
I have never had a problem with Baka
Switching back to Bell - Baka's website makes it really easy - thanks.
Fantastic service! No complaints
from Kitchener, Ontario, ON
19 Feb 2023
No issues with the online booking .. pretty easy step by step process.
Looking forward to my new phone.
Very competitive rates and easy to navigate around your website.
It's been a while and a lot has changed since my last purchase and Rachel was very helpful and patient answering my question and making my purchase experience smooth.
Excellent customer service
Always super user friendly to purchase new hardware. No lines, just get what you want, pay and get out
It was so easy to place an online order for a phone. It was great as I was able to take my time to make the best choice for me. Awesome.
Great to be able to reach contact person when I had questions.
Excellent customer service and great online experience
I can't say enough good things about the customer service provided by the Baka team. They're very easy to talk to and helpful on the phone when a phone conversation is needed. I've only ever had pleasant and useful dealings with them. Thank you!
this is the 4th or 5th time I have purchased my phones and arranged my plans through BAKA. It is always the same experience~ fast, easy and user friendly.
I adored this experience!
The ease at which I was able to do this is breathtaking to me. Thank you.
The website is easy to use and quick to submit an order. It is always enjoyable completing a device upgrade online at Baka.
Online steps were easy to navigate. Spoke to a customer service by phone afterwards to ensure my order was correct and they provided a friendly and professional service.
I appreciate the flexible shopping cart as I reviewed some of the various products.
Easy step-by-step process of ordering a new phone. Multiple chances to confirm and easily layed out.
Super easy. Pick what I want then click and go!
very user-friendly interface to place an order
from Niagara on the lake, ON
22 Dec 2022
The quickest order I have ever done on line ever!!
I never order online, and this was easy
Being able to order a new device and update my plan online was a dream. It was simple and relatively self-explanatory. A big improvement over other previous providers.
Fast shipping, excellent customer service. Five stars for Baka.
VERY HAPPY WITH THE SERVICE
My online experience was seamless. I was able to see what was in stock and order right away.
Had a fantastic experience. This is why I've been with BAKA for over 10 yrs.
The rep was patient and friendly as the rep did not rush me over the phone. I had a few questions and completed the order while the rep was on the phone in case I had further questions, I appreciated that. Not all reps at contact centres have a kind tone. This rep did!
This is the third time I’ve ordered through Baka online. It’s always been good
Great website. Easy to navigate and bring over my kids to phones from another carrier. Great prices. very satisfied and highly recommend.
Online experience was quick and simple. I've always had a great experience ordering with Baka.
I have dealt with BAKA Communications now for close to 20 years. Their service has always been A Plus.
I've been a Baka customer for years. Today I was placing an order and had a couple of questions about it before I placed the order. I called Baka and Tyler was able to answer my questions quickly and professionally. Always an awesome experience with Baka. Thank you Tyler!
very easy to buy and get information on products
Great experience and easy
Easy to use and filter through items
Fast and easy check out
from Niagara-On-The-Lake, ON
19 Oct 2022
Easy to use, friendly user interface
I always enjoy the customer service and information provided when I am looking to upgrade my mobile. Keep up the great work!
Very quick to respond to email and website was very easy to use!
I’ve used Baka many times and they’ve been fantastic. I wouldn’t go anywhere else
Online experience has become very easy to navigate and chose the right phone and plan for you! I must say, I am very impressed with the new online experience. Thanks Baka! KS
Super easy to complete an order.
Had to order a new work phone, and it was super easy. Just a few clicks!
Love Baka's service, anytime I call you're helpful and quick, the only issue I have is that you don't offer a wide range of phone choices for Smartpay plans. (i.e LG, Sony)
otherwise, fabulous service!!
Nothing has been easier, and have such great follow up as Baka
Excellent customer service.
Online site is easy to use and follow.
The service is quick and response time to my questions is also good.
Been purchasing phones and dealing with Baka Mobile for the past 8 years or so. Very friendly customer service and always helpful! Keep up the good work!
This was the most inexpensive option that I’ve seen for purchasing a new phone and plan! The website is straightforward and easy to follow.
Thank you for assisting me with my questions today
Baka can't be beat! great service and so easy to switch from Rogers to Bell, where the prices are much better.
Upgraded to new Samsung S22s via the Baka Mobile EPP Website. Site was easy to use and navigate through. Had no issues with the online order. All in all a very good site.
Great service support and easy to use website.
Easy to use online experience. Have always found Baka Mobile to be reasonably priced, and is delivered quickly
from Algonquin Highlands, ON
21 Aug 2022
This was fast and easy. I upgraded my device as mine is old and starting to act up. I did this in minutes and can't wait for my new phone!
Called for assistance - very helpful - answered all my questions ad provided relevant comments on plan and product - very satisfied with response
Baka Mobile is always helpful and quick
I have always had a great experience dealing with people at Baka ... fun, friendly & informative!!! THANKS for all of it!!! 😁
Baka is the superior company when it comes to online service response time. Customer for life here.
Always happy with Baka's customer service.
Terrific customer service via the Support line with a very knowledgeable and helpful agent and the online experience was comprehensive and straight forward!
Very easy to navigate the site - smooth sailing, was able to be in and out in less than 30 minutes.
I love BAKA!! This is my third phone purchased through Baka, the rates are great, it is easy to buy online, and the customer service has always been FANTASTIC!
Thank you Baka staffers!
Excellent and very easy to navigate
Baka makes this process very convenient. I emailed them in the process and they replied very quickly.
as a none teck oriented person, navigating the site was relatively painless
This is my fourth or fifth phone purchased through Baka, the rates are great, it is easy to buy online, and the customer service has always been exceptional.
I'm always satisfied with the service I receive from Baka!
The agent, Debbie, was very informed, professional & personable. Very patient & helpful
Great system, easy to follow, live chat support is incredibly efficient and helpful.
Never ever had a problem dealing with Baka, fast and efficient service always
Great Customer service. Esp. our Rep Daniel is a very knowledgeable and helpful associate who always is ready to help
Spoke with Ken today for technical support - he was AMAZING. Appreciate his help!
Baka Mobile is really user friendly! It was easier than ever to order my new Iphone and they really do have the best price out there!!!
I have had nothing but great service and quality with Baka and strongly recommend the fast efficient online experience to anyone looking at purchasing a new device.
Nous avons toujours été très bien servi par Baka mobile
Over the years, Baka Mobile has provided an excellent experience with competitive prices and a wide range of devices. This is the first time I ordered online. The process was smooth and quick.
online chat was efficient and my questions were answered
Easy and efficient. Easy to follow up with customer service.
Everything went smoothly with my phone upgrade. I do wish that there was a bigger colour selection but for the price it was an incredible deal. I am very happy with my purchase.
customer service is excellent.
online, had to go through the whole process a few times to make sure I was selecting the proper fields, otherwise very good.
The online website for Baka Mobile is so quick and easy to use. It is extremely user-friendly and made the process of ordering a new phone very simple, which is not always the case.
Malisha helped me with this purchase. She answered all my calls and questions and was very helpful
Clear website. Easy checkout. Great prices.
It is user friendly and easy to use.
Smoothest process to replace my company phone. Thanks
the online ordering is super easy and when I had a question, I just asked it in the chat and it was answered almost immediately.
I would highly recommend.
the online ordering is super easy and when I had a question, I just asked it in the chat and it was answered almost immediately.
I would highly recommend.
Very happy with their service
After speaking to a representative on the phone regarding upgrading our devices I decided to try ordering online as I did for the original devices. It is so easy! This process has been smoother and quicker than if we spent time on the phone or going into a busy store. I highly recommend using the online store to purchase your plan and devices through Baka.
Very easy to use and efficient online experience. Will continue to use Baka for my mobile requirements.
I never realized how straightforward this was going to be. Thanks Baka!
Great customer service response and quick deliver time
I've been with Baka for many years now and I've always had great service. Customer services always provided me with excellent information that was timely and if I wasn't able to get a hold of somebody, I always had somebody return an email or a call. Every time I bought a new phone it was always in my hands within 24 hours. I know this may be an exception to the rule but I've always had great turn-around time.
I use Baka because my union gets me a excellent plan through them. The online ordering is solid and the payment options make it super flexible! I highly recommend!
unbelievable advantages with Baka
I've ordered phones through Baka's Employee Pricing Program for several years now. This is my 4th phone ordered through Baka's online ordering system, which makes everything a breeze. Whenever I do have any questions, their sales team is knowledgeable, courteous and easy to reach by phone. I've never felt pressured into purchasing a device or a plan, and I've never had to wait on hold.
I am a repeat customer and will back for my next device, because the support and service is unmatched anywhere.
I rarely I have call Baka for issues or questions but when I do the people who work there are knowledgeable and friendly. The reason I rarely have to though is due to their site being well designed with easy forms
Very easy to order and they have great follow-up and customer service
very responsive online chat support
Always a great experience dealing with Baka. Reps are polite and helpful, placing orders is easy, and finding support is never an issue. A well oiled machine.
I feel that the process is well streamlined. I contacted someone in the chat and they were prompt and very helpful.
Didn't use customer service with this transaction but in the past has been great. Online was easy to use
Malisha was absolutely awesome with helping me out on the phone guiding me through the process. Totally appreciate it!
Improvements have been made to the website. The online interaction was user-friendly, which made buying a new phone+plan a breeze.
Its very easy to navigate and the Sales rep has been very helpful in providing the company with his assistance
I've been dealing with Bakka for years and love how easy it is to get a new phone. They are great to deal with and always ensure that the customer is happy with their purchase.
Loved using this online platform to purchase my phone. Phone specs and prices were crystal clear, which is the most appreciated thing about this. Further, the plans were laid out in a clear fashion, and pricing was up front, with no hidden costs. Bravo!
I find Baka service to be consistently exceptional. Very personable and professional!
Tanya did a good job on “chat” and answered all of my question
Thanks Baka for the constant support and amazing service.
It's always been easy ordering from Baka with quick service.
I am a comeback customer and had a good experience.
We would like to thank Ron and Dom for the excellent service they provided with our mobile phones! The extra care and friendly service was greatly appreciated!!
Merci de nous permettre d'avoir une expérience d'achat facile avec le site web Baka !
Thank you for making this such an easy process.
Unbelievably easy site to use and order from - literally took me 5 minutes
No issues with online!!!!
The website, and all the options for phones are easy to navigate and information about the devices is directly linked to Apple. I've been with Baka for several years now. Totally reliable and worth it.
best customer service out there! Always a pleasure dealing with Baka reps.
I've been a customer for many year and the ease of ordering improves each time. Well done!
I've been using Baka for all my mobile devices for years for my family and myself. They offer reasonable rates and they have great customer service. I recommend them too all my friends and family.
We have been with Baka for many years. Love the service.
Amazing customer service both online and over the phone!
Great phone deals with great customer service.
wonderful services, always able to find what i need.
Website is well laid out and easy to navigate. Makes upgrading my hardware so quick and efficient.
I've bought 2 phones through Baka and accessories and they always have the best prices and are great to deal with !
Baka Mobile customer service has been by far the most convienent and reliable experience.
Simple steps to get from phone to Checkout. Love the new online portal! KS
Seriously the easiest upgrade in all my 15+ years with bell mobility
I've purchased from Baka before and I was hesitant to order a phone online but it was a seamless process. Just ordered my second phone and cant wait to get it ! The communication with other questions is so quick; overall a great company!
Quick and painless. Easy to fill out fields. Lots of optional accessories to choose from.
Tanya was an excellent representative - she was personable as well as helpful. Thanks Tanya!
Easy to use and user's friendly. Good job, keep it up.
Very easy to order. I believe this is my 5th time i ordered from baka
Any order I’ve made is is simple and straight forward and the phone arrives as scheduked
Live chat and in person help was easy to find and salesperson very helpful and knowledgeable!
Always a pleasure dealing with Baka, they are quick, efficient and have the best deals!
Straight forward and clear.
Great customer service a.d communication!
Online site is very easy to search and purchase. Customer Service at BAKA is excellent . Very helpful, efficient and friendly.
I needed a little support to navigate the online site. Emmanuel was patient and very helpful. Thanks!
Web is good but retirees need a human interface.
Baka Mobile's online experience was great!
I've never had quicker and more helpful customer service (when asking a few questions about the plans) through ANY telecommunications company in my life. My new plan is cheaper and better than my previous limited-network/GTA plan. So glad I am part of Edvantage and can use this offer.
It was fast and easy to use
I am really happy with Baka who I have been with for years. The Baka rep called me after I erroneously but in the incorrect existing cell Ph. #& updated my plan and new phone purchase. He was able to direct and change me to slightly cheaper plan with more data same options and purchasing the phone over time rather than upfront which saved me a lot of upfront costs. Thank-you Baka
Super easy, fast shipping, and amazing customer service. We wont go anywhere else
It is super easy to order
I always had good experience dealing with Baka, whether during transaction or follow up
Purchasing a new phone plan was very easy to navigate and it was quick. You follow all the prompts and it's finished :)
My online experience with Baka Mobile is exceptionally good and I would recommned that anybody could order online.
Live Chat Support-Onlive was not very attentive: I had to drag the information from him, and waiting for the answers was very time consuming. At the end I've cut off the chat and decided to buy only very nessessary accessories. The info, what has to be boughht together with the phone, supposed to be clearly stated with every purchase of the phone. Now for anything extra I'll have go to some retail store.
easy to choose device and plan! thanks 👍
I needed to confirm a couple of items and details with my order, and Kris was able to walk me through my entire order with absolute professionalism. I appreciate all the help he provided.
Happily using Baka for all my family's mobile needs for over 5 years.
Excellent service every time! Very friendly.
Navigated through quickly and understood the plan that I was purchasing.
spoke to Debbie on the phone, very polite and helpful
Always helpful and polite
I have always recieved good service with baka
Nicole was the best. Been dealing with Baka 12 years and after sales service and communication is top notch and never any delays.
This has been one of the best online experiences I have ever had.
Extremely well functioning and smooth app.
As there are many accessories ...it was a little difficult to know what all was "needed" bu the live chat helped right away.
Been dealing with Baka Mobile for over 8 yrs and always a great deal, fast shipping and a easy experience.
Great Site and very easy to use.
Upgraded phone and plan online with Baka. Everything went smoothly and I would do this again anytime.
As always, Baka service is very good. Online ordering is very easy to use. Purchased new phone Sunday night and received it on Tuesday. Very happy with my purchase and the quick delivery.
Quick and easy. Great pricing
Love the new site easier to find what u need!
Very quick and easy, phones are way to expensive but appreciate the easy website to put the order in.
Super easy to navigate. And I am not a techie person.
While ordering hardware upgrades, I had some questions and used the live chat support. I was very pleased with the response and assistance I received. I've been upgrading my hardware for years and have always had great experiences with customer service representatives at Baka. Thank you.
great service always happy
Pretty easy to use the website. Straight forward. Support is available if needed.
User friendly, quick support responses
Thank you Tanya for your quick and hlepful replies :)
was great and easy to pick out my new phones for my family.
The customer service and support available through Baka is incredible. My team and I love working with this company.
Amazing interactions every time I used the live chat support. Answers were given with depth and total understanding.
The site was very easy to use and Understand
Debbie was an amazing person to talk to and very patient with my husband and a I !! Very easy to talk to and helped us guide our way through the buying process !! THANKS SO MUCH DEBBIE FOR THE FANTASTIC SERVICE
While purchasing a replacement Iphone, I used the live chat feature and the representative Nichole was extremely patient and helpful. The online experience was seamless and extremely user friendly.
Quick and fast. And when I called Baka they responded quickly and provided accurate information.
Had no trouble ordering. The order process was easy. Your excellence is appreciated!
from Sault Ste. Marie, ON
25 Feb 2021
Always make it easy and enjoy the chat.
good customer service with quick response
from St. Thomas, Ontario, Canada, ON
23 Feb 2021
I have been a Baka customer for decades and have found their staff to be excellent and extremely patient with all of my questions.
Purchasing a device and plan was quick and simple. All instructions were written clearly and concisely. I required no additional help to complete my order, which was great!
Your website was easy to navigate and I feel confidence in my purchase. I started looking at your offer for teachers simply because a colleague recommended your offers.
The people at Baka were very helpful.
I contacted the live chat support and Tanya was a great help both times!
This is the second time I've used Baka Mobile for my corporate phone needs. Excellent service both times.
Dealing with Baka has been amazing. All the reps we spoke to were kind and courteous. Our process to switch was a little more complicated because of a corporate account migration but they explained the process and made sure we knew exactly what to do and what was happening. When I ported my number, they called to make sure I'd receive the text to avoid me being inconvenienced if I missed it. I can't recommend the experience enough. We used the online chat and had to call in multiple times to check on each step of the process (for two numbers) and it was stress-free each and every time with little to no wait. Definitely wish I had done this sooner!
Very helpful staff in both the live chat and through voice call. Easy online ordering.
Long term customer. Each transaction has been professional and efficient.
Nichole was a great help this morning! Thank you for being so patient!
Sooo easy to use the website. My 3rd phone with baka
Excellent online shopping expericnce. fast shipping and great customer service
Overall very pleasant experience. Customer service is knowledgeable, and helpful. Great response time as well. Thanks gang.
Super easy to set up account, including discount link and order new phone (upgrade). Took much less time then I've ever experienced in a store!
Third time updating smart phone plan and phone with Baka. Appreciate how easy it is to do so.
Quick and easy to use on line service. Very pleasant experience overall, especially compared to other online shopping experiences.
Never had an issue. Been with Baka Long time now.
Online experience was seamless, simple and very fast.
John was very helpful with live chat support.
Five minutes and its on the way to you. Gotta love it.
I needed to upgrade and was able to do it right from home, it was quick and easy!!
Have been using baka for over 20 yrs and it has always been a great experience.
Always professional and fast support from Baka staff!
I had a previous account with BAKA and OPSEU and was pleased. I'm back!
This was a very easy process and well thought out.
Setting up my account and ordering through the website was a very easy and intuitive process. The only area of improvement would be if you could list which shipping company you use (although I did get this information by calling your helpline).
Overall I'm very pleased with how easy it was to order.
Always helpful and knowledgeable with products
Baka is a great site to search devices and easy to navigate through. Can always find what you want and if you have trouble, the live chat support is great to use. Well knowledgeable and pleasant to deal with.
They were very helpful and the web site is very user friendly
Very Good Website, Enjoyed using it
Everyone was very helpful and were able to answer ALL my question in an online chat.
excellent service every time . Been using Baka for a few years now.
The Live Chat support was very helpful in helping me choose my device upgrade and rate plan. Easy website and I checked out in about 5 minutes with confidence in my device, plan, and accessories!
I actually consulted with a Baka Rep to assist me with the process of buying a work phone and plan. He was very helpful!
The experience was easy, just had to wait for confirmation that I was able to purchase, however, it was quick
Easy and fast someone able to chat if needed.
Joy was very informative, helpful, patient and pleasant!
The whole process was streamlined. An easy online phone buying experience, in my opinion. Thanks, Baka!
online and telephone help were extremely helpful and friendly. made my purchase very easy.
Easy and affordable purchasing of phone! Shipped right to your door step cannot complain
Excellent on line service from John. Answered my questions. Thank you!
As always purchasing experience is great with Baka.
Hope more phones get stocked up as people snatch up the deals.
from Sault Ste. Marie, ON
26 Dec 2020
I've used Baka for several years now and never disappointed. Great prices and the service is excellent!!!
anytime i spoke to a representative they were all very friendly and helpful!
We have purchased from Baka a number of times and have always had excellent service! Will continue to purchase in the years to come.
Looking to upgrade my phone but stuck with same plan. Was easy and fast to do.
Easy online navigation. Clear directions. Ratings are helpful. Products are good quality.
Have been using Baka for over 9 years and keep coming back because of service. Easy to switch plans or upgrade devices.
I called Baka many times while waiting for prices to drop and for questions about migrating my phone plan. Every representative that helped me was very patient, helpful and knowledgeable.
I heard about Baka mobile through a colleague and decided to investigate the plans offered. I was drawn to the fact that there was no "Bring -it- Back" attached to the purchase of a new phone. It's been four years since I bought my last iPhone, and WOW have prices gone crazy. Baka had the best phone prices, plan prices (you choose the one best for your budget) and NO BRING IT BACK attached. Easy to use website, online chat and telephone chat made the entire process so easy. I definitely recommend Baka Mobile.
Easy Peasy. The website is easy to navigate and I was able to find what I was looking for. Thank you.
Easy to navigate through ordering process. Live online chat support is quick and easy too.
No issues using the site. Great deal through my employer, much better than anyone else could offer. I've used the live chat support in the past with ease.
Super helpful and great service
Well laid out site and the use of Live Chat Support made my decision much easier. Thank you Dillon.
Pretty simple to do and am pleased about this
Very simple and stress free. Simple steps and easy to understand.
Received reply via email regarding my questions very promptly. Phone was answered immediately, and very helpful customer service rep!
from Sault Ste. Marie, ON
28 Nov 2020
Site was easy to use
Pretty easy to do, no problems
Great online experience .
It was quick and easy to use i was done in no time
It was super fast and easy!
Very pleased with my Baka service. I initially spoke to a couple individuals first, which provided my with a plan and device that was right for my needs. I completed my experience using the website, which was easy to navigate. Thanks again!
Good service! very prompt in responding to customer questions
I have been ordering from Baka for about twenty years now. Every transaction has been smooth, and trouble free. Thank you Baka, and to the great employees you have.
This is my 5th phone from Baka. Regardless if I order through the website or over the phone, I am always impressed with the easy of the process and the service. Thank you!
Really easy process ! Glad I didn’t have to go in circles and was able to do it all online !
Well designed and easy to navigate webpage. Purchased a phone through my existing Edvantage account. I had zero issues. My luddite 74-year-old father could have figured it out.
I used the Live Chat Support and the response was very quick and helpful.
Easy to order online and questions answered instantly on live chat support
Always the best prices on phones and plans, reliable product and great customer service. I have been a loyal customer for as long as I can remember and have recommend Baka to countless friends and colleagues.
Fast, effective and easy.
It was quite easy to browse through the volume of information and options.
from Sault Ste. Marie, ON
23 Nov 2020
Easy to order and excellent pricing!
Baka made it easy to navigate through the site. Great prices as well.
Ive ordered several phones from Baka and i have never been disappointed by their shipping times (SO FAST), customer service (everyone is SO pleasant and understanding, and helpful) and prices
I like the new look and feel of the online store
I’ve bought many many phones from baka and have always had an excellent experience
Love the Baka experience. The online is easy to use to buy phones and when I am in the store, the staff members are amazing. They never make you feel like you are bothering them to help you select phones etc.
This was perfect, fast and easy. Thank you for updating your site.
Needed to call to confirm if old sim card would work in new phone, wait was short answer was fast. Appreciate quick service, now to get the new phone and see how the rest of the process plays out, so far so good!
I found it to be very easy to navigate following step by step. This made it quick to finalize the whole process.
tout a bien été. très facile de commander
Always good service and products
Everything went smoothly so far. Looking forward to delivery of new phone.
Upgraded my hardware and plan with no issues. Very easy to use website.
Online site very easy to use for upgrading the devices and plans. Year after year I keep coming back to Baka for the reasonable prices and great user/customer service experiences.
Such an easy way to upgrade a device. I have lost count how many upgrades I've made for my family using Baka. Excellent service every time.
Quick and Easy will see how long it arrives.
Service been good through the years with OPSEU Baka
Ordered two new phones. Ordering was fast and straightforward. Plan and phone descriptions easy to navigate and understand
I have ordered from Baka many times in the past, and the redesigned website and order process was very user friendly. Before, I would sometimes have problems ordering, but this time it was a very smooth and easy process.
The online chat team was very helpful during the whole process of switching phone plans and upgrading to a new phone.
Easy to follow . Thank you
Great Job New Setup Service, easy and no issues at all!!
I have been a Baka customer for years and love the great customer support!
The new site is easy to use.
I've been using Baka for years now and have never had a problem.
Live Chat Support Tanya was very helpful and patient
excellent website. received good information from Live chat. This is the 5th phone I have purchased through BAKA
Upgrading my phone online and finding the phone I want was so easy! Couldn't have been any easier.
I have called Baka on 2 separate occasions within the past 2 days and have received excellent support both times.
This site is fantastic to navigate. Literally 5 minutes, the entire process, and done!
always successful getting any answers to my questions, easy to work my way through the website!
I have been a happy customer with Baka for many, many years
this is the second time i've purchased from BAKA and it's been a good experience both times
Your customer service is second to none! I started ordering phones in September with minimal training. Debbie, Nelia, and Lisa are truly awesome! They are very patient and understanding and have attention to detail when I have made errors! They are keepers!
Dealing with Nicole in customer service was great. She responded to my emails promptly and was able to help me get my service moved over and our new phones ordered.
Easy to follow and view my options!
Had a great experience, easy to shop online. Spoke w agents both on the phone and via email and everyone was very helpful.
Knowledgeable and prompt customer service.
Always easy online shopping and very prompt delivery
Been with Baka for a couple years now and Im really enjoying this company
Great service and delivery
It was so nice to have the live chat support. It really made a difference.
The Mobile site was easy to use.
I really loved the live chat feature.
So easy to use. Excellent value
Easy to use website. Was able to quickly navigate website and make purchase.
Thank you. Looking forward to new iPhone.
My I Phone mysteriously died last night....complete shut down and no amount of charging would wake it from it's coma. Today I logged in to BAKA and spoke with Nichole on line. She was super efficient and helpful. Suggested an ideal replacement, guided me through ordering, ensured I selected the correct plan details and left me feeling that I was with the right service provider. Thanks for making the process so painless!
I always use Baka Online for upgrading devices.... It’s easy and very convenient.
We love Baka. Have purchased many phones from you. Thank you.
Repeat customer, this is my 3rd phone purchase through baka. They have great deals. The online purchase option was pretty efficient and very convenient! They usually have the phone shipped to my doorstep within 1-2 days, which is great.
Have been with Baka for a few years now. Just upgraded to a new device and it was so easy and efficient. Great job Baka!
tres facille de commander
Website was easy to follow. Ordering was quick.
Great customer service-great phone plans
Appreciate my questions answered quickly by Nichole. Thank you for your assistance.
Over the years, I've always ordered from Baka. I can take my time researching all the phones and plans without having a salesperson follow me around at a store. Plus, when I've had a question or an issue with a phone purchase, Baka was very accommodating with providing me with assistance.
For almost 10 years now, so far every experience with Baka has been perfect :)
Painless buying experience. No pressure when you browse online from the comfort of your home. The corporate plans available through Baka are budget friendly. Online Chat Support has been helpful when I've had to contact them.
I loved my personal expercience really fast with no problem. It is a really good quality of service.
When upgrading, you do not receive the free gift - that's only for new customers. I have been a Baka client for over 10+ years!!! Not impressed.
answered all question quickly
ordering made easy, online support, exceptional!!
Good, fast and friendly service. Been with Baka mobile for a few years now.
Easy to order a new phone, it only takes around 5 minutes
I often lament having to navigate online sites to do my shopping. I often find the experience to turn into much more of a hassle than simply calling and placing an order, but BAKA pulls it off well. I was able to clearly choose, compare, and check out without having to raise my stress level. Well done!
Quick and easy to upgrade. Live chat available to answer questions.
Easy Breezy - chat support was excellent too
Website is very easy to navigate. Checkout process was fast.
Getting a new plan, great selection, great prices, easy user interface!
Online quick response and efficient
Been using the service for a few successive contracts. Easy online experience- no need to contact Baka via phone once you get used to it.
awesome and fast service!
Well laid out website. Online chat super helpful and quick.
great service all the time a++++
Just upgraded two phones. Process was easy and seamless. Great website clearly made the selection of phones and plans Easy.
Ordered a new phone and changed my plan. Everything was easy to follow.
the new online portal is not as clear or user friendly as the previous portal
Love BAKA and how quick and efficient it is to use their online store. I've been a loyal customer for over 10 years now.
service better than last time thx
Baka has the best service hands down.
Great service. Looking forward to my new phone
Everything was easy to navigate. Information pages were also easy to complete. All details of device purchase and plan setup was very thorough and well explained.
Very satisfied with Baka Mobile's service. We have purchased several phones and plans through Baka and have always been happy with the process and customer service.
I have been shopping/upgrading with Baka for about 15 years. I have always had a wonderful experience. The staff are always very helpful and professional.
Excellent online customer service. John was very helpful!
Process was simple and error free.
In today's world, everyone wants it fast and easy, but not many can actually deliver. Baka can.
Baka has always solved issues faster and with a higher level of service than any other providers I've used.
Once again, easy to order and great customer service.
i have been with baka now for over 12 years and i have never had a problem with their service or products. I will continue to be a client!
The website is really straight forward and easy to use. I had email communication prior to using the website which was also great. Very quick responses to my email questions.
I’ve been with Baka for 10 years. Switched my whole family of 5 over. Every once in awhile I investigate the deals elsewhere and keep landing back here. The professional service wraps the package nicely. Online shopping is a breeze.
I am a new customer and Just placed an order online for a new phone and plan. The whole process was quick and easy. Can’t wait for it to arrive.
I used the Live chat support today for the first time and Tanya was very helpful and friendly.
Always very helpful and patient
from Sault Ste. Marie, ON
24 Aug 2020
Great service and fast replies!!
Customer service at Baka has always been cheerful, helpful and quick.
No complaints. Have done business with Baka for years. Appreciate the no frill no nonsense approach.
Good but I am already on the Premium plan and I am a bit confused. I don’t want to be enrolled twice.
Very easy to navigate through. When I had a problem, I used the Live Chat Support and got my answer.
Very helpful chat experience
I found the order process easy to use and covers all potential questions in an orderly fashion.
Excellent customer service
New site is very user friendly
Online shopping was quick and easy, also when you call in the customer service is wonderful
Had no issues ordering phone and changing back and forth to compare overall pricing of phones and plans.
Fast and easy to upgrade my phone, change plans and received fast online chat support for my questions.
John was helpful on line in choosing the best options.
Easy process and very straight forward.
Super easy to submit an order
Have used them for years and they always deliver great service.
Very easy to use online. Our account manager follows-up and is very helpful!
We’ve had very good service both on and off the phone.
Baka used to offer more options for phones (also, more "free" phones). Very limited selection now.
Super help from Nichole on line
Online chat with Nichole was very helpful
I've been with Baka for several years and I've never had any issues. Great customer service!
Updating my plan + phone was effortless.
Great user friendly website.
New site rocks way easier to make an order than before!
very easy to navigate and make simple choices. highly recommended
Simple and easy, have been buying from BAKA for years.
Website was not as clear as I would have liked. I tried to order a pro iphone but it was not clear that you had to change to a premium plan to get the discounted price. John at customer service was very helpful.
Always have quick and courteous service
Nichole was great and answered all my questions. I sent in an e-mail and she responded within the day.
I have been a customer of Baka for several years, and I have always been impressed with the care and attention throughout the process of choosing and purchasing products and services. I have found this company to be trustworthy and dependable.
Comparable prices, excellent service
Customer service was able to answer all of my questions, and then I was able to complete my online order.
Easy to navigate.
I won't hesitate to recommend
web site is very user friendly. Was able to order exactly what i was wanting without frustration.
Great experience with Baka!
Great email response when sending questions about offers etc...
Super easy process from start to finish
New phone ordered in 5 minutes!
Everyone I've spoken to at Baka mobile and home services has been fantastic, knowledgeable and helpful. Not to mention the products are available at the best prices I could find without having to sign up for gimmicky, changing prices.
Excellent website! Made it so easy for me to purchase my daughters new phone :)
Baka has always been great. Very simple and easy to use site and ordering process.
This website was so amazingly easy to use to purchase my phone! Loved it!
Well integrated with our company's policies and straightforward to order while following guidelines.
Great, fast response times
Find the site simple to use. Very convenient.
great online website, it was easy to use
Very easy to navigate through the website. No issues with the process!
great customer service called twice and great service
very simple process to add a new line to my bill
Ordering was a cinch, super-easy process to follow, i've been with Baka for over 4 years now and really appreciate the service i get!
This is the second phone I have gotten from Baka. Service and website are freindy and easy to use.
I had a couple of questions but talked to a polite knowledgeable representative on the phone and she resolved it.
fast , accurate and easy. great online experience.
I called with some questions and the customer service was wonderful!
Have always had amazing service with Baka. I just ordered another phone through them so I hope I didn't jinx it. Service has always been super quick, getting my phones to me when ordered just a few days before Christmas one time, and after my daughter decided to drop her phone in the river another.
Great wealth of info but not cluttered screens.
i did a device upgrade and it seems to have gone flawless
Always a very easy experience shopping with Baka!
I always have a great experience and service with Baka over the past 13 years
Easy to use. Very user friendly. Great deals. This is my second 2 year term with Baka
Been with Baka for years always good service!!
I have been a Baka shopper for 20 years. I ordered my first cell in the year of 1999! Thank you for always being there and providing great products at really good prices! And for the great service I have always received. Your employees are always patient and kind, and I am now 69 and that means quite a bit to me as a shopper.
superbly professional, helpful and quick. All questions answered. Upgrading for my new phone was really fast and pleasureable, Love the Baka experience
The world of online shopping still makes me a little nervous, but this process was as easy as can be. Thank you.
I have used Baka for my phone needs for over 10 years now. Every experience has been seamless and satisfying. I will continue to rely on Baka for all my phone purchases.
The customer service rep I spoke to was incredibly helpful and really nice to work with..
Always a pleasure dealing with Baka
Always a pleasure to deal with Baka. Quick and easy website to navigate through and customer support is always helpful and quick!
Never been disappointed with the service or products
BAKA is the best telephone provider hands down. Just upgraded my phone and ordered a new case! :)
Le site internet est clair et il est facile de passer sa commande en ligne. Merci
Wonderful online service!
I have been using Baka Wireless for about 9 yrs now and the service and price can't be beat. Highly recommended
Always an easy site to browse and select a cellphone, select a plan and pay on exiting c/w a followup email confirmation.
Easy to navigate through the process. Help line was informative fast responding and polite.
This is my 3rd phone purchased through Baka. Their service/staff is friendly, helpful and efficient. Ordering on line is easy and convenient. I also like that you won an Award for being Environmentally Friendly. Well done. Catherine
Baka offers competitive rates and timely, respectful customer service.
Very easy to pick my phone and clear information for the plans. No need to click on hidden menus or extra info, it was all there. Great job!
Been with Baka for many years, great service everytime!
Great service and choices once agaiin.
Customer service was good.
This was easy to use, was marked by step by step production, and worked wonderfully!
Everything was easy to use and fantastic!
Saw what I wanted quickly and easily. No hassles ordering. Easy check out.
This is my third or fourth purchase through Baka. It is easy to do and phones come quickly. The plans are better than any in the store.
Very good company
I ordered from here on Monday
Received the phone on Wednesday.
Using the baka website is extremely intuitive.
Ordered a new Samsung phone
Received it extremely quickly
Opened the package
Not a single issue with the device
And the service is exceptional!
Super and Easy and cost effective with good selection of mobile options. Very happy with my decision to go this route rather than going to a store.
Assuming everything goes well with delivery of the product, selecting and purchasing a new device and continuing with an existing deal was so simple and easy! I'm not sure why I would ever bother going anywhere else.
le site est tres user frendly
I have always had awesome customer service
Easy buy. Lots of choice. Thanks Baka!
Great experience - very detailed walk through
from sSt-Jean Richelieu, QC
25 Feb 2020
super bien été
I have been purchasing my cellular devices from Baka for more than 10 years now. I have only had great experiences in my transactions and have found that my online purchases have been very easy to make with them.
Loved the online website. Managed to get my phone and new plan all online. Loved the quick and fast process of doing it myself.
Great service, got stuck on line, called customer service. Very efficient and polite. Was then able to complete order on line.
It took less than 7 minutes.
Thanks for the quick response and service..Great customer service help line
We purchased two phones back in August 2019. Christopher F went above an beyond to assist us! Excellent customer service!
This is my 3rd purchase . Great customer service and very user friendly.
Great customer service, fast deliveries
Excellent customer service from BAKA made switching accounts painless.
Great customer service online and by phone
The website was very user friendly and easy to navigate. I called a Baka store for some clarification and the employee was very friendly and helpful. As long as the rest of the process goes as smooth, meaning I get my phone with no real hassles...I will be a very satisfied customer!
Awesome experience, very easy to use.
Easy to follow process. Quite helpful information provided through out the process flow making it a breeze to order a new device
Ordering the new phone is very easy.
Excellent experience as always, BAKA customer care is tops!
Always fast and friendly, I have six years experience with Baka and I won't consider anything else!!!
The screens were easy to follow and I was able to complete my order without issue.
Excellent Customer Service with quick responses
Website and phone support are great! Port and device upgrade are super easy online
Was a pleasure to talk with Manuel
Ordering online or by phone is super easy when you order through Baka. Their staff are always friendly, knowledgeable and helpful. I highly recommend Baka!
I have been with Baka Wireless for almost 20 years and they keep getting