Reviews: What People Are Saying About Baka Mobile
Have you bought from Baka Mobile before? Please share your experience and write a user review.
Users gave Baka Mobile an average score of 4.7 out of 5 Stars based on 1052 reviews.
EXCELLENT CUSTOMER SERVICE!!
I completed a hardware upgrade, online in less than 10 minutes. No problems. So easy to shop with Baka.
I expected it to be daunting but it was a quick, easy experience.
As always, fantastic service!
I have been with Bell Baka for 10 years now, and I love them. I have never had any problems with their service, and I always have lots of options when it comes time for an upgrade.
Thank you Baka Bell.
Awesome and easy experience!
I have purchased a number of phones through Baka over the years and the service and experience has always been beyond my expectations. Highly recommend.
Ordered a number of items from them this week and all was great.
excellent customer service
very easy and fast way to upgrade my phone from the comfort of my home
I never have any problems dealing with Baka Mobiles customer service. Always friendly and very helpful.
We have been using Baka for a number of years. The service is always excellent. Online ordering is quick and user friendly.
Very easy to navigate through and quick.
Great experience every time we order through Baka.
Great Site. Easy to navigate and great deals on phones! That's why I keep coming back!
Always so helpful and great customer service!!
Thank you all at Baka. You answered my many questions and guided me through my experience of ordering on line, a device upgrade and a new activation. The 'help line' personal was very gracious and helpful to me.
Very user friendly website. Took me less than 5 minutes to upgrade my phone! Have been using this company for years and will continue to do so!
I've been a Baka client for a few years now and our family has accounts with their mobile, tv, internet & phone services. Baka has great deals & amazing customer service. Keep up the good work team!
Super Fast Way to make a purchase of a new phone and plan.
Easy to order and quick to get the products ordered.
Easy to use, well labelled, all details included. Called when I had a question and it was answered in less than a minute.
The we site is very easy to navigate and online ordering is just as simple as in store. Went smoothly!!
Very impressed with the online process for purchasing devices and porting existing number. Service for one phone call was excellent as well.
Easy online ordering, fast and prompt service, Baka is prompt and attentive to all issues/concerns. Would recommend Baka to friends.
Knowledgable and friendly service every time we purchase something from them.
clear instructions, easy to follow process!
Site web intuitif, commande de cellulaire simple et rapide. Service à la clientele très efficace également!
Your customer service is outstanding. From ordering online to receiving the shipment and activating upgraded phones was less than 3 days. The nano card addition was a seamless process that your rep took me through over the phone.
I just ordered car chargers as a bonus.
I'm buying lots of equipment from Baka. Their services are exceptional. Highly recommended.
The online ordering system just *works*. No issues, easy, straightforward - a pleasure.
I was on the phone with a Baka representative as I completed my online transaction. The representative answered all my questions and guided me through the process. I can't say how my experience would have been with just the website. Overall, I felt like I had all the help I needed the entire time.
thank you to baka's very professional contact people. They made phone upgrades seamless. From the online order to activation was less than 3 days. What a super helpful and dedicated crew. Keep up the great work.
great group of people @ Baka
Very satisfied with my on line experience in upgrading my new device.
I put off dealing with Baka because I didn’t know how hard it would be to deal with, but it turns out everything was very easy! Thank you Baka.
Great service. Received my last order in less than 24 hrs. That's fast!
Overall I found the online experience to buy my new phone very positive. It was fairly easy to use for someone like myself with limited knowledge of technology.
awesome they were great and helpful
better than other shopping experiences tbh and ships to alberta. note that when you select provinces outside of ontario, they reduce the HST to whatever is appropriate for your province
We're very happy with how easy it was for us to upgrade our phones and phone packages using Baka Mobile's online access. Thank you for making this transition easy and stress free.
Everything from the service, price and shipping were great!
Website easy to follow and navigate. Link buttons take you to the next logical page making experience simple and straight forward.
Always dealt with with efficiently and politely, thanks Daniel.
very Professionally done ! Thank you
Easy to navigate and the customer service was helpful when needed for questions!
Very easy to upgrade online. Great system that works!
Great online service. Very straight forward and user friendly. No need to wait for long hours on the phone like other service providers, such as Rogers.
from St. Joseph Island, ON
20 Sep 2018
On Friday my 1 1/2 y.o. LG G5 died very unexpectedly. I called Baka for a replacement phone and dealt with Daniel W. He was friendly, knowledgeable & very thorough. While walking me through the process he ensured that I was aware of the costs associated with an early replacement. He made sure that the phone I wanted was in stock. He also agreed to mark the order "rush". Monday morning I received notice that the phone was in Purolator's hands and Tuesday morning I took delivery of my new LG V30 in Sault Ste Marie. As always great service and great products from Baka staff.
On-line experience is very easy. Always easy to order through BAKA.
Very easy online experience and immediate response to my emails and phone calls.
Been ordering through Baka for over 17 years now, always easy and right.
I have been with Baka Mobile since I got my first cell phone 5 years ago. Baka is the greatest. Great support. Great customer service. Fast response and very friendly staff. Excellent to deal with.
Great company. The ordering process was quick and efficient. The phone was ready for pick up next day. The staff were very knowledgeable and professional. Would highly recommend!
Always a pleasant experience with Baka. great prices
Certainly easier than trying to talk to an actual person
The telephone helpline staff answered right away and really knew how to help. Online ordering was painless.
Online service simply and efficient.
Excellent support staff service.
Seamless and easy, I purchase hardware here all the time. Thanx BAKA!
Very straight forward. Thank you.
The service is fast and quick, the portal is very user friendly.
I always have a wonderful experience dealing with Baka
User friendly interface. Easy to follow and use. I am satisfied with my purchase.
I love the price, the service and the convenience!
GREAT AND SEAMLESS SERVICE
BAKA IS ONE OF THE FRIENDLIEST PEOPLE TO DEAL WITH WHEN ORDERING PHONES. WE HAVE ORDERED MANY PHONES FROM BAKA AND WILL CONTINUE TO DO SO. THANKS BAKA.
A few online clicks and my upgrade was complete
Simple and easy to use with a wide selection of phones
very easy to order and very user friendly
super easy and straightforward
easy to use and never have a problem using Baka !!
Very easy to order on line!!!!
needed some assistance with ordering a phone online. Contact person was very helpful with the order process.
Super easy, great order support when I called in! Thanks Baka!! 2 new customers.
Great Service. Very fast response. Very professional and honest team.
Baka is always so easy to use, and when you call to ask questions they are incredibly informative and so friendly!
Had some issues, called and service provided was top notch
Excellent customer service from Ken at BAKA
Ordering is so easy and fast....great job!
It was pretty fast to just hop on and order a new phone. I did need to call the help line with a question but they answered it in 5 seconds and I was on my way.
Very Convenient and affordable
If you have questions they are easy to call but can do most of it yourself online. Dont know what took me so long!!!
Great customer service and great products! Highly recommended
Purchasing a new phone, and a new plan that is also porting a number from another carrier was seamless! A great experience!
Very helpful in guiding me through the process.
Wow! I just ordered two new iPhones on two new plans. The process could not have been easier. I have been avoiding this for 3 weeks, but today a new colleague recommended Baka. I am very happy with the rate plans and price of the iPhones. Thank you.
Customer service is prompt even via email. Order placing on website is very easy to use.
Very easy to deal with and super friendly
Been buying phones and plans from Baka Mobile for many years and is always a good experience.
Easy to use website and excellent customer service over the phone
Website is easy to navigate and upgrade my device.
Always fast and reliable service from Baka!
Great experience! Very easy to order on line!
Very good, well presented
Ordering is always easy online.
upgrading is a cinch via the baka web page :)
Was fairly easy to pick a phone and upgrade online
from SAULT STE MARIE ONTA, ON
14 Jun 2018
I have previously purchased an iPhone through Baka and the experience then, as now, has been seamless. My go-to online mobile store.
It's pretty simple to order step by step! Highly recommended Baka !!!
Spoke to agent today. Answered all my questions promptly and politely. Great experience so far placing the order online.
The order process was pretty straight forward and the stream was easy to follow
Very easy website to work with! I'm impressed by how easy that was.
Excellent interface, I was able to upgrade my phone with no problems.
The site is very easy to navigate to personalize your order.
Easy to shop and excellent service
It was easy to use and I found everything I wanted
Have used Baka many times, and there customer service is excellent
from Sault Ste. Marie, ON
7 Jun 2018
Amazing experience with Baka
with BAKA - it was simple straight forward process and a fast one
very FAST that it was already for shipping before I could change my mind
I received the phones in 2 days - ordered Wednesday, Friday I was playing with it - yes that fast
a week after, I encountered some issues. I had Samsung diagnosed and tested it. It was a defective SIM Card. Called back BAKA and just told them that Samsung said it was defective SIM Card.
No questions asked, they sent me a replacement SIM Card and receive SIM CARD following day
GREAT SERVICE ON 2 COUNTS!!!!
process was fast and easy
This is the 4th line on my account, that I have set up after porting over from Rogers. Seamless!!!
Ordered an upgrade on online was super quick and easy to do.
The process of signing up for the new phone was fairly straight forward. A lot of information to fill in! Having said that, very excited order went through and looking forward to new phone. Have been with Baka for years and a very happy customer.
Very clear and easy to use
I have been dealing with BAKA for years now and each time I do, everything is a straight forward experience without the hustle and stress.
I just submitted a new order to replace my new phone and hopefilly, the experience will be the same as in previous years
easy and quick for phone upgrade.
Have ordered many times before, and Baka Wireless has always been amazing.
great service. fast and easy
Nice and easy. Upgraded in minutes.
Simple steps to follow made it easy to browse through the variety of phones and plans.
Excellent hassle free online order!
Never had a problem ordering online.
Easy use of software on web page, simple and great way of doing business.
Competitive pricing compared to everyone else. Easy to order. Thank you.
very competitive pricing for EPP pricing compared to other retailers offering EPP.
Simply and easy to follow.
Great Plan, and easy as it gets to order!
from Sault Ste. Marie, ON
2 May 2018
Customer service is great and website is easy to navigate.
great service both online and on the phone, no issues so far and this is my third phone aquisition
Easy to move through the website.
people on phone very helpfull
I've been a customer for a number of years never had an issue.
We bought a phone. Weeeee! What more can I say. Easier to deal with Baka than EVER going into a Bell store.
Great costumer service, they helped me with ALL my questions
I used the contact us for questions and had good answers. I was able to find excellent product selection on line and ordered on line. Pricing is excellent. Even the selection of phone cases was great!
The web page is friendly and the process is easy and fast.
Online experience was good but disappointing because I was unable to get the phone I wanted.
Excellent !!!!!...Thank you!!!...Very knowledgeable staff to deal with for ordering assistance!!!
Very simple process. Can’t wait to get my new phone!
I'm an existing customer looking for a new phone as my old one is no longer reliable. I'm not a big fan of change or technology but the Baka staff - both online and over the phone - were extremely friendly, patient & helpful! The wait times were minimal to reach a customer service rep and they answered my questions / gave advise in a clear and concise manner. Would definitely recommend!!
Online experience was quite easy.
used the Baka website to upgrade my phone, very easy to use, no complaints!
It was very fast and easy to order.
Love the online ordering process. Super easy, super fast.
Easy to use online order system
online support and service is excellent, highly recommended
I was interested in upgrading my current device with Baka Mobile and I had some questions to ask before ordering. I emailed a Baka representative and got a response in less than 10 minutes. The service was quick and helpful!
Super easy to order phone online. Everything laid out clearly and simple to choose. Have ordered for years from Baka online.
I have been a costumer of Baka Mobile +6 yrs, have bought 9 phones and plans, have NEVER had a bad experience and this time was no different. I try each time to find a better deal elsewhere but never any luck.
Great pricing and easily navigable website. Thank you
it was very easy to upgrade my device on-line.
The purchase process on Baka mobile was very user-friendly and it was very clear throughout the purchasing process.
Second year in a row getting a phone through baka! So pleased I've brought over several customers and recommend this to all
WIthin minutes of placing an upgrade eligibility request, I received a phone call from a specialists, who provided me with the information. Great service thanks!
Online ordering was intuitive and did not give me any problems.
Just upgraded my Samsung S4..Very easy to do and follow..Been with BAKA for 16 yrs never an issue. *****
Very easy to use online site.
The Corporate plan has evolved with the times. Previously, the maximum data available on the EPP was 3GB, which, by todays standards isn't much. Now at 5GB, it's better, but not quite there yet since I do a lot of streaming music, podcasts etc. (Note, that this is more of a Bell component).
The Baka site has evolved as well, this process to upgrade my phone and select a plan was...seamless, as it should be.
I'm a satisfied customer and will recommend baka to friends, family and colleagues.
Upgraded my phone online. Always a great experience!
Used Baka for years...great. Service
this is my third phone plan with Baka, always so simple and easy. The phone ships fast & we have had no issues. Always a pleasure.
Very good experience so far, easy to navigate the options and fill out forms
Online is easy but I had to keep starting and stopping as I didn't have enough information. A guide to upgrades and what information I should have handy before I start would be good.
Baka is always great to work with!
Always above superior customer service.
Excellent products with extremely fast delivery.
Always recommend Baka Mobile.
Dealt with baka in the past always a great experience, website is user friendly , shipping is always fast and there customer service team is always helpful and knowledgeable.
Another great experience from Baka Mobile!
Seamless and easy transaction. Great customer service on the phone as well!
was easy selecting our phones online - this is the 3rd time ordered with Baka - customer services is also excellent
Easiest site to order upgrade :)
I had a few questions from the online site, phoned the 1-800 number, was connected almost immediately. they were extremely helpful.
Very easy - straightforward process!
It is very easy to order online and Baka has always been very helpful. I have been using Baka whenever I need phone or upgrade for last 15 years.
All of our dealings with Baka Mobile haversion been excellent. Easy to order online or if you need to speak to a representative, they are friendly and knowledgeable. A pleasure to deal with. Thanks
Customer Service was very polite and patient and of course helpful.
Your website is very user friendly!
Nice and easy online ordering
Really user friendly experience!
Always easy to navigate the site, and the options are great.
Upgrading my device with my existing plan was quick and easy!
Super easy online interaction.
easy to use and great selection.
Works exactly like it should.
I have been dealing with Baka for over 8 years and I always find them to be fast and courteous. We have purchased several phones and plans from them. Always competitive.
I called before ordering and was given amazing service, Tyler answered all of my questions and went above and beyond to make sure I had all the information. The website was very easy to use and exceptionally clear and straight forward!
Excellent customer service, talked me through the whole thing!
Easy to follow on line instructions.
Online order process was super easy to navigate, can't wait to get my new phone
easy to register and create new account
the web site is easy navigate and i finished my order with ease.
Even an old, electronically challenged guy like me, could wade through the website easily
Excellent and user friendly...great deals too !!
The online service was fast and efficient and any question I had were answered quickly by Nicole. My only issue was actually getting the phone I wanted when they were on sale as they were Temporarily Out of Stock - but I managed to get it!
Baka has always given me great customer service. Your plans and prices are great as well. Thank you! Alex Murray. Elementary School Teacher.
Always a pleasure dealing with Daniel. Very helpful and informative. He processed my upgrade right away and helped with changing my rate plan.
The website is easy to use and fast!
Easy to order and great service!
online interface was managable
I have been a Baka customer for almost 25 years. I have never had a problem with either their sales or service teams. Any issues with a device are promptly and professionally dealt with. Their staff are courteous and knowledgeable. They are the best at what they do.
I was very impressed with the deal and the simplicity of the website. There was a lot of work to place an order, work that I don't think is necessary.
So simple and easy to use. Took me 2 minutes to order a new phone.
Best customer service ever when calling or online!
This was a very easy and quick process and I definitely appreciated that as I am not computer inclined :)
Wonderful to deal with. Always offer competitive pricing
Very friendly phone staff. I will use Baka againg for my next phone!
As expected, pretty quick and easy
Debbie at Corporate was wonderfully helpful.
Very easy to upgrade my phone and account.
Have dealt with baka for almost 10 years and never have had issues!
Been with Baka for 15 years, great service, easy to use website which makes the whole ordering experience very easy.
Easy to use website for shopping and placing the order.
Really easy to use the online ordering form, Great price and great contract for an OPSEU member
The customer service provided by Ann at BAKA was an absolutely fantastic experience and was a breeze to complete with her great patience with a computer dino like myself.
Always a pleasure dealing with Baka. Helpful every time I have to renew my phone. :)
Easy to do and quick response from baka
Smooth, as usual. I have been with BAKA Mobile for many years.
This was very easy and intuitive to navigate through my purchase.
Easy to use and sign up for.
easy when you read english
Good website, fairly easy to use!!
Took a while to finish the order but with the security concerns now a days it is well worth it.
The website was easy to navigate and easy to fill out all the necessary information needed. Customer service was great when I did have a few questions - didn't have an automated machine or have to wait.
Prompt courteous service.
Quand tu es un peux débrouillard très facile a utiliser
The Baka Rep Ann W-D was very helpful walking me through the ordering process
Your website is easy to use. Thanks.
Can't get much easier than this... Good on you Baka...
Easy, fast, simple, good experience
Excellent service, everyone I talked to was so helpful! I talked to people both on the phone and the online chat, I’ll be back when it’s time for another upgrade and will recommend Baka to other people.
I have ordered from Baka many, many times over the years, and I have never had any problems what so ever. Always friendly, excellent customer service,
Amazing fast and easy to use
Really easy step by step process, just missing the details on creating a shareable plan.
Super easy to purchase phone, plan, and accessories. Looking forward to using my new iPhone 7!
Bakes website is always easy to navigate with no surprises.
First time ordering, easy process.
great service, great customer sevice, great pricing, great plans!
Ordered 4 phones online and it was seamless! Efficiently takes you through device selection, plan selection and accessories. I had made a mistake and was easily able to amend my order without having to input all the details over again. responses to my emails were also quick and professional. Thanks
My experience with Baka today and previously has been awesome.
Great experience dealing with baka. Website is very easy to navigate and straight forward.
Baka customer service is excellent!
very user friendly and easy to use. The process tokk minutes
Just wanted to say what a seamless experience I had upgrading my phone with Ann WD! She walked me through the process and was done in minutes! Thanks Ann and keep up the great work!
I was disappointed that the sale on iPhones didn't start until today, but still glad it did. Saved a bundle and even tho the lines were busy for a long time, I did get through and had all my questions about the upgrade answered as I was typing in my order.
User friendly and details available
Great corporate prices and fantastic selection of Google Pixel 2's
Always the very best service! Keeps me coming back!!
phone came right to my door in a timely manner! loved it!!! packaged so nicely!
Process was concise and easy to use
I typically order over the phone, with a great experience! This is my first time ordering online without talking to a rep. It was very easy - Hopefully it ends well!
from Niagara on the Lake, ON
20 Nov 2017
Easy to follow instructions
I keep coming back because Baka makes it so simple to do...thanks!
Many steps but simple process
Great customer service and prompt online support.
Everything was there! Live chat with John was fast and efficient. John guided me through and I got my order in a few minutes. Kudos!
Helpful and friendly customer service.
Easy to deal with whether online or over the phone.
Very simple no question unanswered much easier then the store
The order process was pretty user friendly. I was just a little frustrated with how quickly prices can change without notice. A phone went from $0 to $189 in a day with no advance notice, and I would have ordered if I knew that was going to happen. I know they have a note that prices could change but it is still frustrating when it happens and is a large difference like that.
The 1-888 number was very helpful and everyone was extremely kind and easy to work with.
I HAVE BEEN ORDERING FROM BAKA SINCE I HAVE OWNED A CELL PHONE. ALWAYS EASY, SMOOTH AND STRAIGHT FORWARD. THANK YOU BAKA
Very easy and hassle free
Very good, I also used Live Chat Support and Katherine was very helpful. Good Customer Service.
Excellent customer service.
very user friendly ordering system. took me step by step with ease
Always very helpful and professional.
excellent service from Kris today - exceptionally helpful and patient
Very very pleased with the service from Ann | Corporate Client Support Representative with BAKA. She was patient and was able to get me sorted out quickly and efficiently.
Efficient - Easy to navigate
Not sure how many phones I've bought thru. Baka but as always, it is very easy to find the information needed and move thru. the shopping process to checkout!
Ordering online from BAKA was amazingly easy...thank you BAKA
Easy to navigate. Selection is laid out nicely for viewing.
The selection of accessories is not very user friendly
Super fast and easy Thank you
I was eligible for an upgrade and navigating through the website was easy to order my new smartphone. Thanks Baka!
Incredibly fast and reliable service. My new number was set up before lunch the day after I placed the order, and my phone arrived within 1 business day.
loved using the chat while working on my order. Needed clarification on 2 points and Nicole was very helpful. Thanks
First time switching mobile carrier and it was straight forward and any questions I had were quickly answered by the friendly and helpful staff when I called. I was never on hold and was assisted right away. The rates and data included was exceptional.
great customer service. The customer service line walked me through the process very quickly and efficiently.
really easy to do , took 3 minutes .
Five star service again!
Great 2yr plan with LG G6.
Ordered a phone for my son. Due to the plan I was on, they worked with me to have the phone billed separately.
Phone was shipped within 24hrs.
Porting the number was seamless - change of port date was done immediately.
Customer Experience was great! Ordering online was easy!
Awesome ANN! very helpful
Online order was a bit longer than expected and sometimes little complicated, but quick call to Baka representative has explained all inquiries professionally and helpfully.
VERY USER FRIENDLY AND SUPER FAST AND EASY TO USE!
Got lost making choices, called the 800 number and the lady pointed me in the correct direction and everything was very easy.
Set up a family member and was able to transfer them from their old company to baka online and it was quick and easy! with great affordable rates!
I desperately needed a new phone as I had damaged my exisiting iPhone in the rain. The site was easy to use as I ordered a hardware upgrade. The instructions were easy to follow and I felt confident that I was inputting the information correctly.
Very easy to navigate and order through the BAKA Web site!
Upgraded my Samsung Galaxy Note 2 for Note; renewed commitment for 24 months with premium plan then order new promo package Note 8 with charger and memory. Also added new NFC capable SIMM and VIP plan. Awesome!
Always great deals and easy to navigate the website!
Great process. Staff are amazing! Process is amazing.
Online is great so are staff
Easy transaction, and great help on the phone as well
Friendly and helpful service.
Very straight forward process!
The upgrade portion of the website was very easy to use.
Baka's website is easy to navigate. They have all the newest smart phones and great deals. Online customer service is great. Just upgraded my third phone. Thank you.
Great service Knowledgeable staff, would not think twice about doing business with Baka again. Thanks for all your help!
A great online experience, efficient and intuitive
Have been with Baka for many years, service is great, hope it continues!
Many good options and features and well priced
Great pricing, and service. Easy to use website. Very happy with Baka
The only thing I would have liked is for the customer service to be able to give me opinions/knowledge about specific phones, when I called I was told they aren't a sales rep for each company they do not know. Online is easy to follow if you know about cell phones and which one is best for you!
The online ordering process went smoothly.
It was easy, efficient and fast service dealing with Baka!
ordering an upgrade to a phone on my plan was quick and easy.
step by step instructions made easy to order.
from Mississauga, Ontario
8 Aug 2017
I recently worked with Daniel at Baka to transition my work cellphone number to a consumer account. The service was great and everything when off without a hitch. The clear and specific details about what was needed were very helpful.
I broke my phone, BAKA helped me deal with Bell, then when I messed up my order, again BAKA helped me place my order step by step. Im very appreciative, wish I had taken down the name of the two employees
Started to process the order online, didn't have an 8yr old kid nearby to explain terminology. Called Baka and spoke to a helpful, friendly young lady (not 8yrs old) and she calmed me to the point where I could blindly order a new phone. 15 pages of legal terms and conditions is a bit much but we have no choice really.