Reviews: What People Are Saying About Baka Mobile
Have you bought from Baka Mobile before? Please share your experience and write a user review.
Users gave Baka Mobile an average score of 4.7 out of 5 Stars based on 1223 reviews.
Been with Baka for many years, great service everytime!
Customer service was good.
This is my third or fourth purchase through Baka. It is easy to do and phones come quickly. The plans are better than any in the store.
Very good company
I ordered from here on Monday
Received the phone on Wednesday.
Using the baka website is extremely intuitive.
Ordered a new Samsung phone
Received it extremely quickly
Opened the package
Not a single issue with the device
And the service is exceptional!
Super and Easy and cost effective with good selection of mobile options. Very happy with my decision to go this route rather than going to a store.
le site est tres user frendly
I have always had awesome customer service
Easy buy. Lots of choice. Thanks Baka!
Great experience - very detailed walk through
from sSt-Jean Richelieu, QC
25 Feb 2020
I have been purchasing my cellular devices from Baka for more than 10 years now. I have only had great experiences in my transactions and have found that my online purchases have been very easy to make with them.
Loved the online website. Managed to get my phone and new plan all online. Loved the quick and fast process of doing it myself.
Great service, got stuck on line, called customer service. Very efficient and polite. Was then able to complete order on line.
It took less than 7 minutes.
Thanks for the quick response and service..Great customer service help line
We purchased two phones back in August 2019. Christopher F went above an beyond to assist us! Excellent customer service!
This is my 3rd purchase . Great customer service and very user friendly.
Great customer service, fast deliveries
Excellent customer service from BAKA made switching accounts painless.
Great customer service online and by phone
The website was very user friendly and easy to navigate. I called a Baka store for some clarification and the employee was very friendly and helpful. As long as the rest of the process goes as smooth, meaning I get my phone with no real hassles...I will be a very satisfied customer!
Awesome experience, very easy to use.
Easy to follow process. Quite helpful information provided through out the process flow making it a breeze to order a new device
Ordering the new phone is very easy.
Excellent experience as always, BAKA customer care is tops!
Always fast and friendly, I have six years experience with Baka and I won't consider anything else!!!
The screens were easy to follow and I was able to complete my order without issue.
Excellent Customer Service with quick responses
Website and phone support are great! Port and device upgrade are super easy online
Was a pleasure to talk with Manuel
Ordering online or by phone is super easy when you order through Baka. Their staff are always friendly, knowledgeable and helpful. I highly recommend Baka!
I have been with Baka Wireless for almost 20 years and they keep getting better each day. Really easy to navigate, awesome online purchase experience!
Keep up the excellent work BAKA:)
Called in with questions, staff friendly and professional.
Website is intuitive and easy to use.
The website is so intuitive, it makes online ordering very easy.
Bought from Baka before and I can tell you that customer service is excellent. Web site and ordering is transparent. No hidden price etc. I have had experience with other major service providers but Baka and Bell together beats them all. Keep up great work.
Online service is easy to follow and very painless to use. Your web site has many great phones and the payment plans have a great selection. Thank you for your services.
Customer Service is excellent and easy online ordering. Very quick response to emails.
Ordered my new phone after 2 years... Always a pleasure to deal with baka
Great Service and very helpful!
Prompt response to emails
The simplicity and convenience of the online ordering forms were excellent.
Its always a pleasure dealing with you people.
We enjoy Baka mobile and their staff for great service. Can’t wait for the new phone!!
I have always been pleased with BAKA. Have been a long standing customer.
from Sault Ste. Marie, ON
2 Sep 2019
I've used Baka for several years now and they have the best phones at great prices with excellent data plans!!!
from kingston,on ,August 30/19
30 Aug 2019
Baka Mobile communication what ever you want to call it.... they are amazing
staff, delivery, phones , plans, best ever.
always a wonderful, successful experience with Baka! Simple, fast and efficient.
The website walked me through what I needed to do and when I had a question the staff were very quick to respond to emailed questions. First rate!
Fast service, knowledgeable staff and great value for the money!
Honestly, the website is light and quick to load, contains all the vital information clients will need, and has a clear and easy-to-understand user interface.
All three points above, surprisingly, are not found in the Big Three. Very impressed with the online store experience so far. I hope your customer service lives up to the impression your website has given me!
Great service when I needed to call for assistance
Very easy to navigate this site.
Ordered my new phone without any issues.
Very speedy/timely customer service response with very direct instructions provided
Overall extremely easy online system for users
unlike standard bell sites this one is easy to find info and navigate.
Always an easy experience
So easy to use the website and navigate around...when I needed help someone was just a simple email away and fast response time.
I have purchased from Baka twice in the past and have found the online experience to be easy and user friendly. I have also always had excellent service from their professional and knowledgeable staff whenever I have had questions about the product I was planning to purchase.
Amazing online experience...quick and easy. Called earlier and spoke with Alex. Answered all my questions quickly.
Always a great experience using Baka online or via phone.
had to call to confirm some questions, csr was very friendly and helpful :)
EXCEPTIONAL CUSTOMER SERVICE GOING ABOVE AND BEYOND
Pretty happy with the online purchase of my phone upgrade. Easy site to maneuver and lots of information available on all products and accessories.
I spoke to an agent named Frank on Friday. Together we went through the process of ordering a new device and he made it very easy for me to understand. Will definitely be recommending Baka to my friends and work acquaintances.
I have been purchasing phones and accessories from Baka, for both myself and my place of employment, for years now. And each time I do, I am always impressed with just how easy it is to make those purchases online. The entire website is very user-friendly and a breeze to use. I plan to continue buying from Baka for years to come.
Just purchased my new phone and cannot wait to get it!! Baka's website makes it easy to order online. Everything is laid out easily and you just follow it step by step. I always tell my colleagues about the great deals and service with Baka. Awesome deals on new phones! Awesome website and customer service
great experience. excellent customer service. very helpful in answering all my questions.
overall positive experience and speedy response times
The BAKA Team has always delivered knowledgable service, great support and a slick online experience... guided me through the best bundle of services to support adding my Apple Watch to my account!!
So easy to use and customer service is outstanding
Easiest way to get a new phone and setup a new account!!
Everything was simple to follow and easy to find what we wanted. Love buying from Baka.
Always a pleasure. Thank you!
This is my first time ordering from Baka Mobile. I was told by many of my coworkers about them. Finally decided to go with them, GREAT plans, lower prices than many places, great customer service when called, easy to ask questions and have immediate answers. Thanks!
I thought signing up and navigating through this system was very easy. I am not usually comfortable, setting myself up using online systems, but this one was very simple
Very useful and easy to use too!
So easy to shop online! Thank you!
Very easy to navigate and descriptive. Very satisfied.
I have been with Baka for over 15 years and they have always been awesome. No issues ever with upgrades or plan changes
Friendly and helpful and patient with me.
Ordering online was easy & very straight forward. This is I believe my 3 or 4 phone I've ordered online from baka. No issues what so ever
Process was easy and the pricing was excellent!
Easy to follow on line....prompt response/service for any inquiries...knowledgeable on line support...happy
The process for ordering a phone is very easy and takes little time. I did have one question and an operator was able to answer in no time. I also didn't have to wait on the line. Great service!!!
Super easy process. Great service
I have been using Baka Mobile for a few years now and I have always had no issues. Seamless process to upgrade phones.
Awesome service Baka Mobile.
I am AMAZED at the customer service at Baka Mobile. Zlata was my customer service representative. They helped me over email, because my phone was broken. It was a bit more time-consuming, but it was what worked for me. Zlata was very customer-focussed, and I am very impressed with Baka over all through the past several years that I've done business with them.
Thanks for keeping things clean and easy!
No customer service required but the upgrade after a 2 year term was quick and easy. Customer service in the past was always good.
Excellent speedy customer service and responded within an hour. Very easy-going through the website. Keep it up! Good job!
Excellent customer service.
Baka is always easy to deal with..Their website is easy to use and if they have questions they will email you.
Efficient and clear communication with customer service! Detailed and easily navigable website!
Intuitive steps and option screens
I've ordered from Baka numerous times and love the service they provide. If I had to complain about anything it would be that you can't pick up items from local Bell locations. But all in all they provide great customer service and great products.
I loved how easy it was to work with them and their turn around time is also pretty quick.
Baka’s online ordering is clear and well structured for a prompt check our experience. Great deals and highly recommended.
The website was user friendly, and when I had a question regarding SIM card compatibility the customer service agent I spoke with was very helpful.
They do an exceptional job at keeping you happy
Made buying a new phone and plan easy
Amazing service and great plan prices. Thanks so much
Third time I have ordered a phone online with a corporate plan. Excellent and VERY easy!!
Bought from this company about 9 times. Always smooth process. Quick delivery.
very straightforward online process, thank you!
Good experience ordering from my mobile phone!
On line steps were very easy to follow to complete the process. Had couple questions and customer service was very polite in answering them.
Was able to quickly navigate the portal to initiate an upgrade....nice and easy. One of the better online purchasing experiences...thanks!
This is my 3rd time using Baka and each and every time has been a positive Excellent experience.
Awesome plans. Awesome service. Awesome experience. 6 years with Baka now, no complaints.
Have ordered phones online for myself and my kids who are also on my plan - never had an issue.
Le temps de réponse était rapide mais pour obtenir la 5e étoile, ça prendrait un service complet et en français. Sinon très bonne expérience.
Very personable staff.
Great price and super fast shipping!!
I have been ordering from Baka.ca for many years now, and each time I place an order, I always have a very positive transaction. They always respond promptly to any inquiries or concerns.
Thank you Baka!
Been with Baka over 15 years and have always had a great experience. Easy to order and staff are excellent. Great buying experience, will continue to be a Baka customer for long time to come!
This is the second time I have bought from Baka. I have called for assistance both times and was never on hold for more than a few seconds. They were able to answer all of my questions promptly and my first phone arrived within a handful of days, so I expect nothing less for my second device and accessories.
Frank was great!! he helped me with my order and was very kind. He walked me through all the steps. Very patient young man.
Been with Baka mobile for a couple of years now. Excellent service. Thank you
great customer service with agent Debbie
I like how easy they make it for me to get a new phone!
Easy to deal with and fast
Company is prompt in their responses, easy to deal with and extremely professional!
All selection is easy and has clear instructions
I just upgraded two phones to new phones and plans with BAKA. They were easily reached by phone, very helpful, and the process online was simple.
No problem shopping on the Baka web site.
Found what I wanted, add items to the cart, review items, paid and done.
The selection is phenomenal and the website is so user friendly. No guessing at all.
Baka has one of the most user friendly experiences on the web. There is no guessing and each section is straight forward and if info is missing it is highlighted for you. No guessing or difficulties
Easy to use. Ordered new phone within few minutes.
The process was user friendly and efficient! I am very happy with the customer service when I called and the simplicity of the website. Thank you!
Les conseillers répondent rapidement aux courriels et le site est facile d'utilisation même la première fois.
This is my 4th 2 year term with BAKA, they cant be beat for price, customer service and fast shipping!
very quick and easy with good prices.
Exactly as advertised. Easy to use and GREAT prices
I have purchased at least 10 phones here for myself and others and never had a problem. Fast service is a plus!
I may always be a few versions behind on the latest iPhones but Baka always has the best prices and plans. Got my blackberry first and then traded up to an iPhone4. Been hooked ever since!!!
bought my 5th phone from Baka - best deal anywhere!
Customer service was great. All my questions and concerns were answered. The person I dealt with was professional and patient. All in all, a good experience. Baka carried exactly the right phone for me with an affordable plan.
Upgrade procedure seemed easy ... hopefully it is ready soon for pickup
Been using Baka for years...excellent service
Online experience was excellent. Has an intuitive interface, easy to navigate, no obtuse language
This is my first time dealing with Baka and I just ordered a new phone. Pretty seamless. Now just to wait until I receive the phone.
There is nothing Baka could have done to make this better. I dealt with a few different women. They were second to none. I am sorry I can not give you their names. If only Bell was half as good on their end. Thank you.
Easy way to order a phone. Very hassle free.
I've been ordering iPhones since the iPhone 3 and using BAKA as my source and I am always pleased with the service.
I would like to say that Baka Mobile has excellent customer service. Over the past few weeks I have emailed them questions before my husband and I finally decided on a device and a plan. They always answered all my questions promptly. Thank you.
I have to say, it is always a pleasure to come online with Baka and order my new cell phone. Once I see that I am eligible for a new phone, I just view what's available and follow the simple instructions. As well, the folks at Baka are very helpful. Thank you!
So I'm finally bowing to the pressure and getting a cellphone... I wasn't looking forward to the experience but your site is so easy to use it would have been hard to make a mistake, like buying an incompatible accessory for example. Thank you!
Great experience dealing with Baka and all their staff - helpful, courteous and always willing to go the extra mile. I'm a loyal customer with Baka and look forward to continue purchasing our phones with this company!
Website is very user friendly. Also because internal IT have necessary step by step instructions. Also, tried the help line and they were very friendly and accommodating. Also refreshing to observe that they is no wait time to Help Line.
This is the first cell phone I have ever bought! Each representative I spoke with where professional, knowleadgeable and delightful to deal with! Thanks to each and everyone of you for making this experience amazing!! I received my phone in 2 business days and that was during the Xmas holidays! Wow!!! I highly recommend Baka to everyone and will use them again!!!
My iPhone8 is amazing and I am still learning more about it daily!!
Keep up the good work Baka!!
I have been a returning customer for many, many years. I have ordered many phones. Each time, it was an easy transaction with no issues. The customer service I receive is always excellent! Thank you Baka!
As the title says I always have a pleasant purchasing experience online from Baka!
Excellent Online Experience
Thanks for the great experience.
EXCELLENT CUSTOMER SERVICE!!
I completed a hardware upgrade, online in less than 10 minutes. No problems. So easy to shop with Baka.
I expected it to be daunting but it was a quick, easy experience.
As always, fantastic service!
I have been with Bell Baka for 10 years now, and I love them. I have never had any problems with their service, and I always have lots of options when it comes time for an upgrade.
Thank you Baka Bell.
Awesome and easy experience!
I have purchased a number of phones through Baka over the years and the service and experience has always been beyond my expectations. Highly recommend.
Ordered a number of items from them this week and all was great.
excellent customer service
very easy and fast way to upgrade my phone from the comfort of my home
I never have any problems dealing with Baka Mobiles customer service. Always friendly and very helpful.
We have been using Baka for a number of years. The service is always excellent. Online ordering is quick and user friendly.
Very easy to navigate through and quick.
Great experience every time we order through Baka.
Great Site. Easy to navigate and great deals on phones! That's why I keep coming back!
Always so helpful and great customer service!!
Thank you all at Baka. You answered my many questions and guided me through my experience of ordering on line, a device upgrade and a new activation. The 'help line' personal was very gracious and helpful to me.
Very user friendly website. Took me less than 5 minutes to upgrade my phone! Have been using this company for years and will continue to do so!
I've been a Baka client for a few years now and our family has accounts with their mobile, tv, internet & phone services. Baka has great deals & amazing customer service. Keep up the good work team!
Super Fast Way to make a purchase of a new phone and plan.
Easy to order and quick to get the products ordered.
Easy to use, well labelled, all details included. Called when I had a question and it was answered in less than a minute.
The we site is very easy to navigate and online ordering is just as simple as in store. Went smoothly!!
Very impressed with the online process for purchasing devices and porting existing number. Service for one phone call was excellent as well.
Easy online ordering, fast and prompt service, Baka is prompt and attentive to all issues/concerns. Would recommend Baka to friends.
Knowledgable and friendly service every time we purchase something from them.
clear instructions, easy to follow process!
Site web intuitif, commande de cellulaire simple et rapide. Service à la clientele très efficace également!
Your customer service is outstanding. From ordering online to receiving the shipment and activating upgraded phones was less than 3 days. The nano card addition was a seamless process that your rep took me through over the phone.
I just ordered car chargers as a bonus.
I'm buying lots of equipment from Baka. Their services are exceptional. Highly recommended.
The online ordering system just *works*. No issues, easy, straightforward - a pleasure.
I was on the phone with a Baka representative as I completed my online transaction. The representative answered all my questions and guided me through the process. I can't say how my experience would have been with just the website. Overall, I felt like I had all the help I needed the entire time.
thank you to baka's very professional contact people. They made phone upgrades seamless. From the online order to activation was less than 3 days. What a super helpful and dedicated crew. Keep up the great work.
great group of people @ Baka
Very satisfied with my on line experience in upgrading my new device.
I put off dealing with Baka because I didn’t know how hard it would be to deal with, but it turns out everything was very easy! Thank you Baka.
Great service. Received my last order in less than 24 hrs. That's fast!
Overall I found the online experience to buy my new phone very positive. It was fairly easy to use for someone like myself with limited knowledge of technology.
awesome they were great and helpful
better than other shopping experiences tbh and ships to alberta. note that when you select provinces outside of ontario, they reduce the HST to whatever is appropriate for your province
We're very happy with how easy it was for us to upgrade our phones and phone packages using Baka Mobile's online access. Thank you for making this transition easy and stress free.
Everything from the service, price and shipping were great!
Website easy to follow and navigate. Link buttons take you to the next logical page making experience simple and straight forward.
Always dealt with with efficiently and politely, thanks Daniel.
very Professionally done ! Thank you
Easy to navigate and the customer service was helpful when needed for questions!
Very easy to upgrade online. Great system that works!
Great online service. Very straight forward and user friendly. No need to wait for long hours on the phone like other service providers, such as Rogers.
from St. Joseph Island, ON
20 Sep 2018
On Friday my 1 1/2 y.o. LG G5 died very unexpectedly. I called Baka for a replacement phone and dealt with Daniel W. He was friendly, knowledgeable & very thorough. While walking me through the process he ensured that I was aware of the costs associated with an early replacement. He made sure that the phone I wanted was in stock. He also agreed to mark the order "rush". Monday morning I received notice that the phone was in Purolator's hands and Tuesday morning I took delivery of my new LG V30 in Sault Ste Marie. As always great service and great products from Baka staff.
On-line experience is very easy. Always easy to order through BAKA.
Very easy online experience and immediate response to my emails and phone calls.
Been ordering through Baka for over 17 years now, always easy and right.
I have been with Baka Mobile since I got my first cell phone 5 years ago. Baka is the greatest. Great support. Great customer service. Fast response and very friendly staff. Excellent to deal with.
Great company. The ordering process was quick and efficient. The phone was ready for pick up next day. The staff were very knowledgeable and professional. Would highly recommend!
Always a pleasant experience with Baka. great prices
Certainly easier than trying to talk to an actual person
The telephone helpline staff answered right away and really knew how to help. Online ordering was painless.
Online service simply and efficient.
Excellent support staff service.
Seamless and easy, I purchase hardware here all the time. Thanx BAKA!
Very straight forward. Thank you.
The service is fast and quick, the portal is very user friendly.
I always have a wonderful experience dealing with Baka
User friendly interface. Easy to follow and use. I am satisfied with my purchase.
I love the price, the service and the convenience!
GREAT AND SEAMLESS SERVICE
BAKA IS ONE OF THE FRIENDLIEST PEOPLE TO DEAL WITH WHEN ORDERING PHONES. WE HAVE ORDERED MANY PHONES FROM BAKA AND WILL CONTINUE TO DO SO. THANKS BAKA.
A few online clicks and my upgrade was complete
Simple and easy to use with a wide selection of phones
very easy to order and very user friendly
super easy and straightforward
easy to use and never have a problem using Baka !!
Very easy to order on line!!!!
needed some assistance with ordering a phone online. Contact person was very helpful with the order process.
Super easy, great order support when I called in! Thanks Baka!! 2 new customers.
Great Service. Very fast response. Very professional and honest team.
Baka is always so easy to use, and when you call to ask questions they are incredibly informative and so friendly!
Had some issues, called and service provided was top notch
Excellent customer service from Ken at BAKA
Ordering is so easy and fast....great job!
It was pretty fast to just hop on and order a new phone. I did need to call the help line with a question but they answered it in 5 seconds and I was on my way.
Very Convenient and affordable
If you have questions they are easy to call but can do most of it yourself online. Dont know what took me so long!!!
Great customer service and great products! Highly recommended
Purchasing a new phone, and a new plan that is also porting a number from another carrier was seamless! A great experience!
Very helpful in guiding me through the process.
Wow! I just ordered two new iPhones on two new plans. The process could not have been easier. I have been avoiding this for 3 weeks, but today a new colleague recommended Baka. I am very happy with the rate plans and price of the iPhones. Thank you.
Customer service is prompt even via email. Order placing on website is very easy to use.
Very easy to deal with and super friendly
Been buying phones and plans from Baka Mobile for many years and is always a good experience.
Easy to use website and excellent customer service over the phone
Website is easy to navigate and upgrade my device.
Always fast and reliable service from Baka!
Great experience! Very easy to order on line!
Very good, well presented
Ordering is always easy online.
upgrading is a cinch via the baka web page :)
Was fairly easy to pick a phone and upgrade online
from SAULT STE MARIE ONTA, ON
14 Jun 2018
I have previously purchased an iPhone through Baka and the experience then, as now, has been seamless. My go-to online mobile store.
It's pretty simple to order step by step! Highly recommended Baka !!!
Spoke to agent today. Answered all my questions promptly and politely. Great experience so far placing the order online.
The order process was pretty straight forward and the stream was easy to follow
Very easy website to work with! I'm impressed by how easy that was.
Excellent interface, I was able to upgrade my phone with no problems.
The site is very easy to navigate to personalize your order.
Easy to shop and excellent service
It was easy to use and I found everything I wanted
Have used Baka many times, and there customer service is excellent
from Sault Ste. Marie, ON
7 Jun 2018
Amazing experience with Baka
with BAKA - it was simple straight forward process and a fast one
very FAST that it was already for shipping before I could change my mind
I received the phones in 2 days - ordered Wednesday, Friday I was playing with it - yes that fast
a week after, I encountered some issues. I had Samsung diagnosed and tested it. It was a defective SIM Card. Called back BAKA and just told them that Samsung said it was defective SIM Card.
No questions asked, they sent me a replacement SIM Card and receive SIM CARD following day
GREAT SERVICE ON 2 COUNTS!!!!
process was fast and easy
This is the 4th line on my account, that I have set up after porting over from Rogers. Seamless!!!
Ordered an upgrade on online was super quick and easy to do.
The process of signing up for the new phone was fairly straight forward. A lot of information to fill in! Having said that, very excited order went through and looking forward to new phone. Have been with Baka for years and a very happy customer.
Very clear and easy to use
I have been dealing with BAKA for years now and each time I do, everything is a straight forward experience without the hustle and stress.
I just submitted a new order to replace my new phone and hopefilly, the experience will be the same as in previous years
easy and quick for phone upgrade.
Have ordered many times before, and Baka Wireless has always been amazing.
great service. fast and easy
Nice and easy. Upgraded in minutes.
Simple steps to follow made it easy to browse through the variety of phones and plans.
Excellent hassle free online order!
Never had a problem ordering online.
Easy use of software on web page, simple and great way of doing business.
Competitive pricing compared to everyone else. Easy to order. Thank you.
very competitive pricing for EPP pricing compared to other retailers offering EPP.
Simply and easy to follow.
Great Plan, and easy as it gets to order!
from Sault Ste. Marie, ON
2 May 2018
Customer service is great and website is easy to navigate.
great service both online and on the phone, no issues so far and this is my third phone aquisition
Easy to move through the website.
people on phone very helpfull
I've been a customer for a number of years never had an issue.
We bought a phone. Weeeee! What more can I say. Easier to deal with Baka than EVER going into a Bell store.
Great costumer service, they helped me with ALL my questions
I used the contact us for questions and had good answers. I was able to find excellent product selection on line and ordered on line. Pricing is excellent. Even the selection of phone cases was great!
The web page is friendly and the process is easy and fast.
Online experience was good but disappointing because I was unable to get the phone I wanted.
Excellent !!!!!...Thank you!!!...Very knowledgeable staff to deal with for ordering assistance!!!
Very simple process. Can’t wait to get my new phone!
I'm an existing customer looking for a new phone as my old one is no longer reliable. I'm not a big fan of change or technology but the Baka staff - both online and over the phone - were extremely friendly, patient & helpful! The wait times were minimal to reach a customer service rep and they answered my questions / gave advise in a clear and concise manner. Would definitely recommend!!
Online experience was quite easy.
used the Baka website to upgrade my phone, very easy to use, no complaints!
It was very fast and easy to order.
Love the online ordering process. Super easy, super fast.
Easy to use online order system
online support and service is excellent, highly recommended
I was interested in upgrading my current device with Baka Mobile and I had some questions to ask before ordering. I emailed a Baka representative and got a response in less than 10 minutes. The service was quick and helpful!
Super easy to order phone online. Everything laid out clearly and simple to choose. Have ordered for years from Baka online.
I have been a costumer of Baka Mobile +6 yrs, have bought 9 phones and plans, have NEVER had a bad experience and this time was no different. I try each time to find a better deal elsewhere but never any luck.
Great pricing and easily navigable website. Thank you
it was very easy to upgrade my device on-line.
The purchase process on Baka mobile was very user-friendly and it was very clear throughout the purchasing process.
Second year in a row getting a phone through baka! So pleased I've brought over several customers and recommend this to all
WIthin minutes of placing an upgrade eligibility request, I received a phone call from a specialists, who provided me with the information. Great service thanks!
Online ordering was intuitive and did not give me any problems.
Just upgraded my Samsung S4..Very easy to do and follow..Been with BAKA for 16 yrs never an issue. *****
Very easy to use online site.
The Corporate plan has evolved with the times. Previously, the maximum data available on the EPP was 3GB, which, by todays standards isn't much. Now at 5GB, it's better, but not quite there yet since I do a lot of streaming music, podcasts etc. (Note, that this is more of a Bell component).
The Baka site has evolved as well, this process to upgrade my phone and select a plan was...seamless, as it should be.
I'm a satisfied customer and will recommend baka to friends, family and colleagues.
Upgraded my phone online. Always a great experience!
Used Baka for years...great. Service
this is my third phone plan with Baka, always so simple and easy. The phone ships fast & we have had no issues. Always a pleasure.
Very good experience so far, easy to navigate the options and fill out forms
Online is easy but I had to keep starting and stopping as I didn't have enough information. A guide to upgrades and what information I should have handy before I start would be good.
Baka is always great to work with!
Always above superior customer service.
Excellent products with extremely fast delivery.
Always recommend Baka Mobile.
Dealt with baka in the past always a great experience, website is user friendly , shipping is always fast and there customer service team is always helpful and knowledgeable.
Another great experience from Baka Mobile!
Seamless and easy transaction. Great customer service on the phone as well!
was easy selecting our phones online - this is the 3rd time ordered with Baka - customer services is also excellent
Easiest site to order upgrade :)
I had a few questions from the online site, phoned the 1-800 number, was connected almost immediately. they were extremely helpful.
Very easy - straightforward process!
It is very easy to order online and Baka has always been very helpful. I have been using Baka whenever I need phone or upgrade for last 15 years.
All of our dealings with Baka Mobile haversion been excellent. Easy to order online or if you need to speak to a representative, they are friendly and knowledgeable. A pleasure to deal with. Thanks
Customer Service was very polite and patient and of course helpful.
Your website is very user friendly!
Nice and easy online ordering
Really user friendly experience!
Always easy to navigate the site, and the options are great.
Upgrading my device with my existing plan was quick and easy!
Super easy online interaction.
easy to use and great selection.
Works exactly like it should.
I have been dealing with Baka for over 8 years and I always find them to be fast and courteous. We have purchased several phones and plans from them. Always competitive.
I called before ordering and was given amazing service, Tyler answered all of my questions and went above and beyond to make sure I had all the information. The website was very easy to use and exceptionally clear and straight forward!
Excellent customer service, talked me through the whole thing!
Easy to follow on line instructions.
Online order process was super easy to navigate, can't wait to get my new phone
easy to register and create new account
the web site is easy navigate and i finished my order with ease.
Even an old, electronically challenged guy like me, could wade through the website easily
Excellent and user friendly...great deals too !!
The online service was fast and efficient and any question I had were answered quickly by Nicole. My only issue was actually getting the phone I wanted when they were on sale as they were Temporarily Out of Stock - but I managed to get it!
Baka has always given me great customer service. Your plans and prices are great as well. Thank you! Alex Murray. Elementary School Teacher.
Always a pleasure dealing with Daniel. Very helpful and informative. He processed my upgrade right away and helped with changing my rate plan.
The website is easy to use and fast!
Easy to order and great service!
online interface was managable
I have been a Baka customer for almost 25 years. I have never had a problem with either their sales or service teams. Any issues with a device are promptly and professionally dealt with. Their staff are courteous and knowledgeable. They are the best at what they do.
I was very impressed with the deal and the simplicity of the website. There was a lot of work to place an order, work that I don't think is necessary.
So simple and easy to use. Took me 2 minutes to order a new phone.
Best customer service ever when calling or online!
This was a very easy and quick process and I definitely appreciated that as I am not computer inclined :)
Wonderful to deal with. Always offer competitive pricing
Very friendly phone staff. I will use Baka againg for my next phone!
As expected, pretty quick and easy
Debbie at Corporate was wonderfully helpful.
Very easy to upgrade my phone and account.
Have dealt with baka for almost 10 years and never have had issues!
Been with Baka for 15 years, great service, easy to use website which makes the whole ordering experience very easy.
Easy to use website for shopping and placing the order.
Really easy to use the online ordering form, Great price and great contract for an OPSEU member
The customer service provided by Ann at BAKA was an absolutely fantastic experience and was a breeze to complete with her great patience with a computer dino like myself.
Always a pleasure dealing with Baka. Helpful every time I have to renew my phone. :)
Easy to do and quick response from baka
Smooth, as usual. I have been with BAKA Mobile for many years.
This was very easy and intuitive to navigate through my purchase.
Easy to use and sign up for.
easy when you read english
Good website, fairly easy to use!!
Took a while to finish the order but with the security concerns now a days it is well worth it.
The website was easy to navigate and easy to fill out all the necessary information needed. Customer service was great when I did have a few questions - didn't have an automated machine or have to wait.
Prompt courteous service.
Quand tu es un peux débrouillard très facile a utiliser
The Baka Rep Ann W-D was very helpful walking me through the ordering process
Your website is easy to use. Thanks.
Can't get much easier than this... Good on you Baka...
Easy, fast, simple, good experience
Excellent service, everyone I talked to was so helpful! I talked to people both on the phone and the online chat, I’ll be back when it’s time for another upgrade and will recommend Baka to other people.
I have ordered from Baka many, many times over the years, and I have never had any problems what so ever. Always friendly, excellent customer service,
Amazing fast and easy to use
Really easy step by step process, just missing the details on creating a shareable plan.
Super easy to purchase phone, plan, and accessories. Looking forward to using my new iPhone 7!
Bakes website is always easy to navigate with no surprises.
First time ordering, easy process.
great service, great customer sevice, great pricing, great plans!
Ordered 4 phones online and it was seamless! Efficiently takes you through device selection, plan selection and accessories. I had made a mistake and was easily able to amend my order without having to input all the details over again. responses to my emails were also quick and professional. Thanks
My experience with Baka today and previously has been awesome.
Great experience dealing with baka. Website is very easy to navigate and straight forward.
Baka customer service is excellent!
very user friendly and easy to use. The process tokk minutes
Just wanted to say what a seamless experience I had upgrading my phone with Ann WD! She walked me through the process and was done in minutes! Thanks Ann and keep up the great work!
I was disappointed that the sale on iPhones didn't start until today, but still glad it did. Saved a bundle and even tho the lines were busy for a long time, I did get through and had all my questions about the upgrade answered as I was typing in my order.
User friendly and details available
Great corporate prices and fantastic selection of Google Pixel 2's
Always the very best service! Keeps me coming back!!
phone came right to my door in a timely manner! loved it!!! packaged so nicely!
Process was concise and easy to use
I typically order over the phone, with a great experience! This is my first time ordering online without talking to a rep. It was very easy - Hopefully it ends well!
from Niagara on the Lake, ON
20 Nov 2017
Easy to follow instructions
I keep coming back because Baka makes it so simple to do...thanks!
Many steps but simple process
Great customer service and prompt online support.
Everything was there! Live chat with John was fast and efficient. John guided me through and I got my order in a few minutes. Kudos!
Helpful and friendly customer service.
Easy to deal with whether online or over the phone.
Very simple no question unanswered much easier then the store
The order process was pretty user friendly. I was just a little frustrated with how quickly prices can change without notice. A phone went from $0 to $189 in a day with no advance notice, and I would have ordered if I knew that was going to happen. I know they have a note that prices could change but it is still frustrating when it happens and is a large difference like that.
The 1-888 number was very helpful and everyone was extremely kind and easy to work with.
I HAVE BEEN ORDERING FROM BAKA SINCE I HAVE OWNED A CELL PHONE. ALWAYS EASY, SMOOTH AND STRAIGHT FORWARD. THANK YOU BAKA
Very easy and hassle free
Very good, I also used Live Chat Support and Katherine was very helpful. Good Customer Service.
Excellent customer service.
very user friendly ordering system. took me step by step with ease
Always very helpful and professional.
excellent service from Kris today - exceptionally helpful and patient
Very very pleased with the service from Ann | Corporate Client Support Representative with BAKA. She was patient and was able to get me sorted out quickly and efficiently.
Efficient - Easy to navigate
Not sure how many phones I've bought thru. Baka but as always, it is very easy to find the information needed and move thru. the shopping process to checkout!
Ordering online from BAKA was amazingly easy...thank you BAKA
Easy to navigate. Selection is laid out nicely for viewing.
The selection of accessories is not very user friendly
Super fast and easy Thank you
I was eligible for an upgrade and navigating through the website was easy to order my new smartphone. Thanks Baka!
Incredibly fast and reliable service. My new number was set up before lunch the day after I placed the order, and my phone arrived within 1 business day.
loved using the chat while working on my order. Needed clarification on 2 points and Nicole was very helpful. Thanks
First time switching mobile carrier and it was straight forward and any questions I had were quickly answered by the friendly and helpful staff when I called. I was never on hold and was assisted right away. The rates and data included was exceptional.
great customer service. The customer service line walked me through the process very quickly and efficiently.
really easy to do , took 3 minutes .
Five star service again!
Great 2yr plan with LG G6.
Ordered a phone for my son. Due to the plan I was on, they worked with me to have the phone billed separately.
Phone was shipped within 24hrs.
Porting the number was seamless - change of port date was done immediately.
Customer Experience was great! Ordering online was easy!
Awesome ANN! very helpful
Online order was a bit longer than expected and sometimes little complicated, but quick call to Baka representative has explained all inquiries professionally and helpfully.
VERY USER FRIENDLY AND SUPER FAST AND EASY TO USE!
Got lost making choices, called the 800 number and the lady pointed me in the correct direction and everything was very easy.
Set up a family member and was able to transfer them from their old company to baka online and it was quick and easy! with great affordable rates!
I desperately needed a new phone as I had damaged my exisiting iPhone in the rain. The site was easy to use as I ordered a hardware upgrade. The instructions were easy to follow and I felt confident that I was inputting the information correctly.
Very easy to navigate and order through the BAKA Web site!
Upgraded my Samsung Galaxy Note 2 for Note; renewed commitment for 24 months with premium plan then order new promo package Note 8 with charger and memory. Also added new NFC capable SIMM and VIP plan. Awesome!
Always great deals and easy to navigate the website!
Great process. Staff are amazing! Process is amazing.
Online is great so are staff
Easy transaction, and great help on the phone as well
Friendly and helpful service.
Very straight forward process!
The upgrade portion of the website was very easy to use.
Baka's website is easy to navigate. They have all the newest smart phones and great deals. Online customer service is great. Just upgraded my third phone. Thank you.
Great service Knowledgeable staff, would not think twice about doing business with Baka again. Thanks for all your help!
A great online experience, efficient and intuitive
Have been with Baka for many years, service is great, hope it continues!
Many good options and features and well priced
Great pricing, and service. Easy to use website. Very happy with Baka
The only thing I would have liked is for the customer service to be able to give me opinions/knowledge about specific phones, when I called I was told they aren't a sales rep for each company they do not know. Online is easy to follow if you know about cell phones and which one is best for you!
The online ordering process went smoothly.
It was easy, efficient and fast service dealing with Baka!
ordering an upgrade to a phone on my plan was quick and easy.
step by step instructions made easy to order.
from Mississauga, Ontario
8 Aug 2017
I recently worked with Daniel at Baka to transition my work cellphone number to a consumer account. The service was great and everything when off without a hitch. The clear and specific details about what was needed were very helpful.
I broke my phone, BAKA helped me deal with Bell, then when I messed up my order, again BAKA helped me place my order step by step. Im very appreciative, wish I had taken down the name of the two employees
Started to process the order online, didn't have an 8yr old kid nearby to explain terminology. Called Baka and spoke to a helpful, friendly young lady (not 8yrs old) and she calmed me to the point where I could blindly order a new phone. 15 pages of legal terms and conditions is a bit much but we have no choice really.
Baka's customer service has been great to date.
Their online ordering forms are well-organized and intuitive.
Online order seamless and simple.Great service
Very fast and easy upgrade process.
Very good to deal with, .
Fast process for upgrading the device.
It would be nice if more devices options were available.
Been with Baka for over 10 years with no real issues that could not be resolved. Just made another purchase recently.
5 star online experience with Baka Mobile, Thank you Very Much Everyone and Take Good Care.
very friendly and helpful
This is the 4th phone I have bought from Baka since I get great rates through my union. Shipping is fast, prices are great. I will buy from them in the future.
After having difficulty navigating the process a live agent helped me through it!!
I had an excellent experience in using Baka Mobile's service. Thank you!
so quick and easy to use the online tool
Excellent service all around.
Great online ordering experience !!!
Baka Service is second to none!!! The Corporate staff are amazing.
Very happy with the customer service i've had on the phone and on the live chat support. Just awaiting the arrival of our new phones!
Have used this service for purchasing new phones and absolutely love the discounts that I receive! Couldn't be happier! Customer service is very helpful as well!
delivery has always been prompt and customer service has been very good.
from Calabogie, Ontario, ON
26 Jun 2017
Very easy to contact and very knowledgeable with products and able to provide quick and accurate answers to all my questions.
baka customer service staff have been excellent
easy to use site-excellent value
Easy to follow. I had a few extra questions and contacted them by phone and was able to have al questions answered quickly.
I've been with Baka for over 7 years.. it's so nice to work with a straight forward website and I can always quickly get in touch with a representative if I have questions. Very happy with Baka.
had one quick question before confirming my order and the person I spoke to was a great help.
from Snow Road Station, ON
17 Jun 2017
amazing online experience through simplicity
Super easy to upgrade hardware online!
This is, I believe, my third phone from Baka. I've never had any issues, or problems with my phones; or Baka.
Baka Mobile has always provided the best service.
For a technologically challenged individual, I was able to navigate through the entire process with ease Thank you!
good very helpful on the chat line
Very easy to navigate the system. Lots of information about all packages available. Goo customer service.
Very well thought out online ordering process. Extremely efficient and easy to use.
Great on-line experience - very clear information and steps!
Very Good. The pickup option is outstanding, and one I have used often
I spoke with Victoria on the phone and she was a great help! She is an amazing customer service rep and the company is lucky to have her. She was patient and kind and helped me for far longer than I probably deserved.
Thank you for bringing back customer service!
Quick & convenient, no problems ordering from the website. We'll see how quickly everything gets processed.
Excellent ordering so easy
Called to clarify few items on the web order and found it very helpful. Person walked me through some of the screens to ensure no errors in ordering. Thanks. I hope delivery and setup would be as easier as ordering.
ALWAYS QUICK CURTIOUS AND PROFESSIONAL!!
The service was easy to use.
This ordering system is great. It's simple to navigate and as a corporate customer I love the saved address dropdown.
Excellent customer service for all of my questions and easy to use website for placing orders.
thank you. all my questions have been answered professionnally and in a timely manner. I have gotten all the help I needed when needed it. You have awsome statf
Baka has always been fast, friendly and very professional! They try hard to get you the very best.
Online chat support made the order super easy and Kelsey was excellent...even when I was finished ordering she answered further questions on transferring old SIM cards etc...great service and a great price...thanks guys!
Debbie was awesome - really appreciated her help!
Process was quick and seamless
Great Work People. Saved a Ton of Time
I called the Help Line to verify my cart prior to placing my order. I was pleasantly surprised at the hours of customer service and the quick, pleasant and friendly service I received! It made the process so simple and stress free
Yours reps were really helpful, they were a joy to deal witrh
It's so easy to find what you need on the website, and the staff are terrific and helpful when dealing with them directly.
Like this site. Easy to follow.
Easy user friendly. As well as extremely helpful when I called in.
Excellent help each time I phoned.
Very user-friendly system, upgrading my device and switching plans was easy to do and took only 15 minutes from start to finish.
I appreciate the support of Baka customer service. They answered my questions less than 10 minutes.
Always like dealing with Bake great service
Had a few questions about ungrading phone, SIM cards and shipping inactive vs active. So helpful in live chat. Made ordering super easy.
Very user friendly site. Thank you
The online system was straightforward and easy.
Every easy and fast to use the online service.
Website is user-friendly.
When I contacted Baka, they were also very helpful.
I have dealt with Baka for several years now and NEVER disappointed!!
Excellent customer service from Daniel. Professional, courteous and patient. Online experience was great!
Many thanks to Ron and the staff at Baka Etobicoke! They were more than helpful and fair in guiding me through dealing with a broken screen on my phone, setting me up with a loaner, getting the repair done economically and in a very timely manner. Excellent customer-focused service. Kudos!
Very busy site, but still user friendly...great BAKA service staff...
Baka has great customer service and easy to deal with, was just blown away by the 200$ increase in phone prices in a 2 hour period of time.
If you see a price you like, don't delay on ordering.
Very Friendly customer service people, Great online options.
This was a very simple, user friendly site and order process. Thanks Baka!
Easy Forms and quick to complete
Easy, straight forward and convenient!
When I had difficulties I had no trouble getting help on both live chat and by phone. Great experience!
The form were very easy to go through and I heard the company has great customer service
The process to order a new phone is very straight forward on this site.
Thanks @BakaMobile for making orders online SO easy!
Online purchase is easy. Two calls to Baka to confirm details were answered promptly and questions were answered satisfactorily. Always good service
I really like the pop up hints - answered my questions without having to ask a rep at Baka :)
extremly easy to use thanks
Katherine was fantastic! She provided me with all the help I needed. Thanks very much!!
So far, my short experience with Baka has been good
Great to work with unless there is a problem. Phone prices dropped three weeks after we bought and they would do nothing. We have dealt with Baka for many years and felt they should have valued us as return customers.
I have been with Baka for a few years now and have always had great service. Online ordering is very easy as well!
Nicole was so wonderful and patient. Thank so much!!
the site works really well
Easy to navigate website and great customer service on the telephone.
Shopping online is easy. Agents are very helpful. I've been a Baka customer for many years.
Amazing - so easy to follow; great information; prompt service and delivery of product -- highly recommend as a service partner for Bell Services.
Great website! Easy to use!
This site is super easy to navigate and to order from using my union discount.
It was easy to choose my device and plan online. Easy to follow through on check out. Hope the after sales service is just as good
It was easier than I thought it was going to be :):):)
Process was very simple, straightforward, with easy-to-use information links. Very impressed.
Great Deals, Great Service, especially with the confusing migration stuff!
On the recommendation of a friend, we came to Baka.ca to simply check out their competitive rate plans and phones. I initiated an online chat with a Baka representative simply to ask a few questions, but was so impressed, I ended up signing up. Looking forward to my new relationship with Baka!
Customer service is awesome! Helped me through the online setup.
Excellent help from Debbie. Many thanks.
from Niagara-on-the-Lake, ON
1 Mar 2017
Prompt and excellent service! Website is simple to navigate.
talked to a rep first and he was amazing, stepped me through the whole process so I could do it on my own
on-line ordering -- easy to find what I need and order. Shipping has always been prompt
So looking forward to my new phone. It was a breeze to select a device and plan and transfer it over from my current provider!
It was real simple and easy very user friendly
This is how ordering online should be. Easy, well ordered site. No confusion.
Easy to navigate. Didn't have to search around.
We just ordered a new phone for our daughter. It is being delivered directly to her at school. I am happy they automatically transfer her old Bell account and number. Easy peasy.
Outstanding customer service!
Service department A++ - shipped phone in for screen repair and the turnaround time of 1 day exceeded my expectations. Thanks Ron!
Excellent easy to use website
Online ordering very easy :)
It was easy to order more than one cell phone device.
It was easy to follow the screens.
It is easy to revise the order if you forget something and it keeps Checkout info if you have to do that - huge plus :)
The customer service and online ordering process is easy. The customer service call that I placed in advance of my order was excellent, I was given clear and precise instructions as to how to upgrade my account to corporate and what it was going to cost. looking forward to a long relationship with Baka!
Great website. Very easy to use and navigate. The steps to make an order are in a sequence that makes sense.
Added an Iphone 7 to my corporate account and pleasantly surprised how easy it was over the phone.Big Thanks go to Victoria and Mike in corporate sales.They really want you to be happy with your purchase.Other business's could learn from you guys.Keep up the great work.
John was great and helped me through everything. Way easier than dealing in a store.
clear instructions, easy process to follow
I received excellent guidance and service from BAKA. I have been ordering from them for years and will continue to do so. Thanks so much for making it an easy and enjoyable experience!
Very fast, pleasant service. I have been wth Baka for a few years and they are always reliable!
Very helpful and patient person, please keep up the excellent service. Thanks
quick, to the point and got it done in no time!
Fast and reliable network
Baka has an incredible web presence and an easy to use interface for ordering and/or upgrading. Baka always delivers!
Online ordering is super fast and easy. Customer service via the telephone hotline is excellent as well. Great job Baka!
Baka continues to be our first choice for mobile products
Easy online ordering experience. Can't wait to get my new phone.
Too much information required especially when the customer has an existing account with BAKA. Very bad when you don't accept Visa / MasterCard debit, I have two accounts with BAKA so what is the credit check for me to key in my personal credit card information.
This was an easy painless way to do business. Thanks.
Super-easy to upgrade my old BB!
Great site with excellent, and easy to follow/use guidelines. Very straightforward
Love how easy and quick it is to process your orders.
Baka's online ordering process was very detailed and easy to complete. I spoke to Nicole before getting started to clarify a few questions I had and she helped me with them. Overall excellent experience!
Provided every information I need to know to complete the transaction. It's like being directed by a live person.
The online order process is very quick and easy.
Took less than 15 minutes to order my new phone
Time consuming when completing the detail especially same for each order
Upgrading my new device was easy as 1,2,3!
We have enjoyed our relationship with Baka for many years now and you continue to make things easy and straightforward, from online shopping to customer service. We have had outstanding service whenever we have a question or concern and have called to speak to a representative. Your website is easy to navigate through, answers all our questions and just makes the shopping experience so rewarding. Looking forward to receiving our new phone soon and we look forward to many more years as Baka customers. Keep up the great work, Baka!
everything was straight forward user friendly
Very intuitive, smooth and easy process online!
Cannot thank your employee Milly enough for helping me out when I was in dire need of another phone (I broke my last one); she handled everything quickly and efficiently for me and I had my new phone in my hands within 2 days. Great service at BAKA.
very user friendly and easy to understand and navigate :) Customer Service is great - thanks Nicole for all of your help!
The process was very user friendly and the system updated with every add on I did to show my final amount.
Thank you for the assistance via phone on my questions too.
Online experience was initially frustrating but the customer service was very helpful(phone service)
Thanks for providing an easy way to order.
Nice to quickly review and access, place order and hopefully receive in a few days!!
The online experience and discussion with Baka reps was friendly and professional.
I could not get through on the phone, that was a pain as that is my preferred method to buy any product from anywhere. I like dealing with real people. So, I was forced to go the online route. However, the steps were easy to follow and instinctual. Still, I really like dealing with real people, so, at the end of it all I am, sadly, disappointed.
it was fast and an easy experience. Cheers
Very easy to use...thanks
Thank you for your patience Nicole, you are the best!
Great service and very helpful!
Website is straightforward. Easy to order what is needed
I can not thank Baka enough. I was switching from a corporate plan to another corporate plan and Bell made it tricky but Baka was so great to explain things to me and make this process painless. Thank you Daniel and your team!!!
Super easy to navigate and follow.
quick and easy no problem
love dealing with Baka. Never any issues with processing.
I have been with Baka Mobile for over a decade and I have always had good experiences and fast service with them. Thank you :)
Easy process...hope the phones come in as planned!!
No one on the Baka telephone or chat so I hope my online order goes through.
I can not believe I have upgraded from my old LG phone and talk/text plan to data and an iPhone!!
from Woodbridge, Ontario, ON
24 Nov 2016
I love using the online ordering - it is easy to follow and it user friendly. I even love calling in to order. Everyone is always very helpful and knowledgeable.
Easy to navigate. An enjoyable experience.
It was easy to upgrade my cell service and order a new cell phone thru the website. I spoke to two different agents on two different days; both where pleasant and extremely helpful. Love dealing with these guys.
Love the plan, love the service.
And very convenient and fast.
it was good, easy and fast.
When we first went online the phone was $198.00; when I signed in it was $398.00. Not sure why and not too happy.
Website was very easy to use, all the information I wanted/needed was up front and obvious.
Easy to order, very user-friendly. Excited about a new phone!
Went seamless. Easy to input and pay.
Great easy to use website and activation is easy
easy and straight forward.
Nice, easy to use format. Thank you!
great - simple and easy to use.