Reviews: What People Are Saying About Baka Mobile
Have you bought from Baka Mobile before? Please share your experience and write a user review.
Users gave Baka Mobile an average score of 4.7 out of 5 Stars based on 654 reviews.
All reviews are the opinions of the user who submitted them. Baka does not necessarily endorse these reviews. If you click a user name, you will be leaving the Baka website to visit that user's profile. Baka does not control, nor is it responsible for content posted on user profiles.
from Dorchester, ON
26 Jun 2017
Very happy with the customer service i've had on the phone and on the live chat support. Just awaiting the arrival of our new phones!
from Caledon East, ON
26 Jun 2017
delivery has always been prompt and customer service has been very good.
from Calabogie, Ontario, ON
26 Jun 2017
Very easy to contact and very knowledgeable with products and able to provide quick and accurate answers to all my questions.
from Brights Grove, ON
22 Jun 2017
baka customer service staff have been excellent
from London, ON
21 Jun 2017
easy to use site-excellent value
from Georgetown, ON
21 Jun 2017
Easy to follow. I had a few extra questions and contacted them by phone and was able to have al questions answered quickly.
from Pickering, ON
21 Jun 2017
I've been with Baka for over 7 years.. it's so nice to work with a straight forward website and I can always quickly get in touch with a representative if I have questions. Very happy with Baka.
from Campbellford, ON
20 Jun 2017
Easy to use
from Erinsville, ON
20 Jun 2017
Great service
from Toronto, ON
20 Jun 2017
easy online order
from ON
20 Jun 2017
Straight forward
from Pickering, ON
20 Jun 2017
had one quick question before confirming my order and the person I spoke to was a great help.
from Woodbridge, ON
19 Jun 2017
fast and easy process
from Etobicoke, ON
17 Jun 2017
very easy to use
from Snow Road Station, ON
17 Jun 2017
very user friendly
from Courtice, ON
16 Jun 2017
amazing online experience through simplicity
13 Jun 2017
Super easy to upgrade hardware online!
from Hamilton, ON
13 Jun 2017
This is, I believe, my third phone from Baka. I've never had any issues, or problems with my phones; or Baka.
from Markham, ON
12 Jun 2017
Baka Mobile has always provided the best service.
from Oshawa, ON
12 Jun 2017
Amazing Service
from Cambridge, ON
9 Jun 2017
For a technologically challenged individual, I was able to navigate through the entire process with ease Thank you!
from Simcoe, ON
7 Jun 2017
good very helpful on the chat line
from Pickering, ON
6 Jun 2017
Very easy to navigate the system. Lots of information about all packages available. Goo customer service.
from newcastle, ON
6 Jun 2017
Very well thought out online ordering process. Extremely efficient and easy to use.
from Bradford, ON
1 Jun 2017
Smooth
from Stoney Creek, ON
31 May 2017
Great on-line experience - very clear information and steps!
from Etobicoke, ON
29 May 2017
Very Good. The pickup option is outstanding, and one I have used often
from St. Catharines, ON
29 May 2017
I spoke with Victoria on the phone and she was a great help! She is an amazing customer service rep and the company is lucky to have her. She was patient and kind and helped me for far longer than I probably deserved.
Thank you for bringing back customer service!
from Ingleside, ON
25 May 2017
Quick & convenient, no problems ordering from the website. We'll see how quickly everything gets processed.
from Bowmanville, ON
25 May 2017
Excellent service
from Bowmanville, ON
19 May 2017
Excellent ordering so easy
from Pickering, ON
18 May 2017
Called to clarify few items on the web order and found it very helpful. Person walked me through some of the screens to ensure no errors in ordering. Thanks. I hope delivery and setup would be as easier as ordering.
from Cobden, ON
17 May 2017
ALWAYS QUICK CURTIOUS AND PROFESSIONAL!!
from Wasaga Beach, ON
17 May 2017
The service was easy to use.
from Mississauga, ON
16 May 2017
This ordering system is great. It's simple to navigate and as a corporate customer I love the saved address dropdown.
from Verona, ON
16 May 2017
Excellent customer service for all of my questions and easy to use website for placing orders.
from Sudbury, ON
15 May 2017
thank you. all my questions have been answered professionnally and in a timely manner. I have gotten all the help I needed when needed it. You have awsome statf
from Oakville, ON
15 May 2017
Easy Site to use.
from Chatham, ON
13 May 2017
simple and quick
from Bayfield, ON
8 May 2017
Baka has always been fast, friendly and very professional! They try hard to get you the very best.
from north bay, ON
8 May 2017
Online chat support made the order super easy and Kelsey was excellent...even when I was finished ordering she answered further questions on transferring old SIM cards etc...great service and a great price...thanks guys!
from Pickering, ON
8 May 2017
Debbie was awesome - really appreciated her help!
from Edmonton, AB
6 May 2017
Process was quick and seamless
from Barrie, ON
5 May 2017
No problems very easy
from Cambridge, ON
5 May 2017
Great Work People. Saved a Ton of Time
from kingston, ON
2 May 2017
I called the Help Line to verify my cart prior to placing my order. I was pleasantly surprised at the hours of customer service and the quick, pleasant and friendly service I received! It made the process so simple and stress free
from Mississauga, ON
29 Apr 2017
Yours reps were really helpful, they were a joy to deal witrh
from Lindsay, ON
28 Apr 2017
It's so easy to find what you need on the website, and the staff are terrific and helpful when dealing with them directly.
from Oakville, ON
27 Apr 2017
Like this site. Easy to follow.
from Bowmanville, ON
26 Apr 2017
Easy user friendly. As well as extremely helpful when I called in.
from Hastings, ON
26 Apr 2017
Excellent help each time I phoned.
Very helpful
from windsor, ON
25 Apr 2017
easy to fill out
from toronto, ON
25 Apr 2017
easy to use
from Pickering, ON
25 Apr 2017
User friendly
25 Apr 2017
Very user-friendly system, upgrading my device and switching plans was easy to do and took only 15 minutes from start to finish.
from Pickering, ON
25 Apr 2017
user friendly website
from Darlington, ON
25 Apr 2017
I appreciate the support of Baka customer service. They answered my questions less than 10 minutes.
from North York, ON
24 Apr 2017
straight forward
from Wasaga Beach, ON
24 Apr 2017
Always like dealing with Bake great service
24 Apr 2017
Had a few questions about ungrading phone, SIM cards and shipping inactive vs active. So helpful in live chat. Made ordering super easy.
from Mississauga, ON
17 Apr 2017
Very user friendly site. Thank you
from Courtice, ON
17 Apr 2017
The online system was straightforward and easy.
from Bradford, ON
17 Apr 2017
Every easy and fast to use the online service.
from Mississauga, ON
16 Apr 2017
Very easy to use.
from North York, ON
16 Apr 2017
Website is user-friendly.
When I contacted Baka, they were also very helpful.
from Newcastle, ON
14 Apr 2017
I have dealt with Baka for several years now and NEVER disappointed!!
from Brampton, ON
13 Apr 2017
Excellent customer service from Daniel. Professional, courteous and patient. Online experience was great!
from Tiny, Ontario
12 Apr 2017
Many thanks to Ron and the staff at Baka Etobicoke! They were more than helpful and fair in guiding me through dealing with a broken screen on my phone, setting me up with a loaner, getting the repair done economically and in a very timely manner. Excellent customer-focused service. Kudos!
from Courtright, ON
11 Apr 2017
Very busy site, but still user friendly...great BAKA service staff...
from Ontario
7 Apr 2017
Baka has great customer service and easy to deal with, was just blown away by the 200$ increase in phone prices in a 2 hour period of time.
If you see a price you like, don't delay on ordering.
from Milton, ON
5 Apr 2017
Very Friendly customer service people, Great online options.
from Amherstburg, ON
4 Apr 2017
Quick and Easy!
from Kitchener, ON
4 Apr 2017
This was a very simple, user friendly site and order process. Thanks Baka!
from Toronto, ON
4 Apr 2017
Easy Forms and quick to complete
from Pickering, ON
3 Apr 2017
Easy, straight forward and convenient!
from London, ON
3 Apr 2017
When I had difficulties I had no trouble getting help on both live chat and by phone. Great experience!
from London, ON
2 Apr 2017
The form were very easy to go through and I heard the company has great customer service
from Amherstburg, ON
2 Apr 2017
The process to order a new phone is very straight forward on this site.
2 Apr 2017
Thanks @BakaMobile for making orders online SO easy!
from Toronto, ON
30 Mar 2017
Very user-friendly site.
from Hilton Beach, ON
29 Mar 2017
Online purchase is easy. Two calls to Baka to confirm details were answered promptly and questions were answered satisfactorily. Always good service
from Toronto, ON
28 Mar 2017
I really like the pop up hints - answered my questions without having to ask a rep at Baka :)
from Coniston, ON
28 Mar 2017
extremly easy to use thanks
from Owen Sound, ON
24 Mar 2017
Katherine was fantastic! She provided me with all the help I needed. Thanks very much!!
from Kingston, ON
24 Mar 2017
So far, my short experience with Baka has been good
from Courtice
24 Mar 2017
Great to work with unless there is a problem. Phone prices dropped three weeks after we bought and they would do nothing. We have dealt with Baka for many years and felt they should have valued us as return customers.
22 Mar 2017
I have been with Baka for a few years now and have always had great service. Online ordering is very easy as well!
from Essex, ON
22 Mar 2017
Nicole was so wonderful and patient. Thank so much!!
from London, ON
21 Mar 2017
the site works really well
from ON
20 Mar 2017
Easy to navigate website and great customer service on the telephone.
from Scarborough, ON
17 Mar 2017
Shopping online is easy. Agents are very helpful. I've been a Baka customer for many years.
from Caledon, ON
15 Mar 2017
Amazing - so easy to follow; great information; prompt service and delivery of product -- highly recommend as a service partner for Bell Services.
from Mississauga, ON
14 Mar 2017
Great website! Easy to use!
from Niagara Falls, ON
12 Mar 2017
This site is super easy to navigate and to order from using my union discount.
from Mississauga, ON
11 Mar 2017
It was easy to choose my device and plan online. Easy to follow through on check out. Hope the after sales service is just as good
from Lindsay, ON
10 Mar 2017
It was easier than I thought it was going to be :):):)
from Kingston, ON
10 Mar 2017
Process was very simple, straightforward, with easy-to-use information links. Very impressed.
from Port Dover, ON
7 Mar 2017
Great Deals, Great Service, especially with the confusing migration stuff!
from Toronto, ON
6 Mar 2017
On the recommendation of a friend, we came to Baka.ca to simply check out their competitive rate plans and phones. I initiated an online chat with a Baka representative simply to ask a few questions, but was so impressed, I ended up signing up. Looking forward to my new relationship with Baka!
from Niagara Falls, ON
3 Mar 2017
Customer service is awesome! Helped me through the online setup.
from Bowmanville, ON
3 Mar 2017
Excellent help from Debbie. Many thanks.
from Niagara-on-the-Lake, ON
1 Mar 2017
Prompt and excellent service! Website is simple to navigate.
from Hamilton, ON
25 Feb 2017
talked to a rep first and he was amazing, stepped me through the whole process so I could do it on my own
22 Feb 2017
on-line ordering -- easy to find what I need and order. Shipping has always been prompt
from Markham, ON
15 Feb 2017
So looking forward to my new phone. It was a breeze to select a device and plan and transfer it over from my current provider!
from Bowmanville, ON
14 Feb 2017
Short
Sweet
Seamless
from Bridgenorth, ON
14 Feb 2017
It was real simple and easy very user friendly
from Kitchener, ON
14 Feb 2017
This is how ordering online should be. Easy, well ordered site. No confusion.
from St Thomas, ON
13 Feb 2017
Easy to navigate. Didn't have to search around.
from Orangeville, ON
12 Feb 2017
We just ordered a new phone for our daughter. It is being delivered directly to her at school. I am happy they automatically transfer her old Bell account and number. Easy peasy.
from Ajax
11 Feb 2017
Outstanding customer service!
from Brantford, ON
8 Feb 2017
Very easy navigation
from Toronto
2 Feb 2017
Service department A++ - shipped phone in for screen repair and the turnaround time of 1 day exceeded my expectations. Thanks Ron!
from Brampton, ON
2 Feb 2017
Excellent easy to use website
from Bowmanville, ON
1 Feb 2017
Online ordering very easy :)
from Bowmanville, ON
1 Feb 2017
It was easy to order more than one cell phone device.
It was easy to follow the screens.
It is easy to revise the order if you forget something and it keeps Checkout info if you have to do that - huge plus :)
from Vars, ON
23 Jan 2017
The customer service and online ordering process is easy. The customer service call that I placed in advance of my order was excellent, I was given clear and precise instructions as to how to upgrade my account to corporate and what it was going to cost. looking forward to a long relationship with Baka!
from Ancaster, ON
22 Jan 2017
Great website. Very easy to use and navigate. The steps to make an order are in a sequence that makes sense.
from London .Ontario
22 Jan 2017
Added an Iphone 7 to my corporate account and pleasantly surprised how easy it was over the phone.Big Thanks go to Victoria and Mike in corporate sales.They really want you to be happy with your purchase.Other business's could learn from you guys.Keep up the great work.
from London, ON
10 Jan 2017
John was great and helped me through everything. Way easier than dealing in a store.
from Montreal, QC
9 Jan 2017
clear instructions, easy process to follow
from Etobicoke, ON
4 Jan 2017
I received excellent guidance and service from BAKA. I have been ordering from them for years and will continue to do so. Thanks so much for making it an easy and enjoyable experience!
from Ottawa, ON
31 Dec 2016
Very fast, pleasant service. I have been wth Baka for a few years and they are always reliable!
from London, ON
29 Dec 2016
Easy, friendly service
from mississauga, ON
29 Dec 2016
Very helpful and patient person, please keep up the excellent service. Thanks
from Pickering, ON
28 Dec 2016
quick, to the point and got it done in no time!
@dlr1207yahoo.comfrom Richmond Hill, ON
27 Dec 2016
Fast and reliable network
from Nepean, ON
27 Dec 2016
Baka has an incredible web presence and an easy to use interface for ordering and/or upgrading. Baka always delivers!
from Caledon, ON
27 Dec 2016
Online ordering is super fast and easy. Customer service via the telephone hotline is excellent as well. Great job Baka!
from Milton, ON
27 Dec 2016
Baka continues to be our first choice for mobile products
from Alliston, ON
23 Dec 2016
Easy online ordering experience. Can't wait to get my new phone.
from Brampton, ON
23 Dec 2016
Too much information required especially when the customer has an existing account with BAKA. Very bad when you don't accept Visa / MasterCard debit, I have two accounts with BAKA so what is the credit check for me to key in my personal credit card information.
from Richmond Hill, ON
22 Dec 2016
Easy to use website.
from Ottawa, ON
21 Dec 2016
Quick and easy
from Thornhill, ON
20 Dec 2016
easy to use
from London, ON
20 Dec 2016
This was an easy painless way to do business. Thanks.
from Bowmanville, ON
20 Dec 2016
Super-easy to upgrade my old BB!
from Douro-Dummer, ON
19 Dec 2016
Great website
from North bay, ON
17 Dec 2016
Great site with excellent, and easy to follow/use guidelines. Very straightforward
from St. Thomas, ON
16 Dec 2016
Love how easy and quick it is to process your orders.
from Woodbridge, ON
16 Dec 2016
Baka's online ordering process was very detailed and easy to complete. I spoke to Nicole before getting started to clarify a few questions I had and she helped me with them. Overall excellent experience!
from Brampton, ON
16 Dec 2016
Provided every information I need to know to complete the transaction. It's like being directed by a live person.
from London, ON
16 Dec 2016
The online order process is very quick and easy.
from Pickering, ON
16 Dec 2016
Took less than 15 minutes to order my new phone
from Burlington, ON
15 Dec 2016
awesome
from Mississauga, ON
15 Dec 2016
Time consuming when completing the detail especially same for each order
from East York, ON
14 Dec 2016
Upgrading my new device was easy as 1,2,3!
12 Dec 2016
We have enjoyed our relationship with Baka for many years now and you continue to make things easy and straightforward, from online shopping to customer service. We have had outstanding service whenever we have a question or concern and have called to speak to a representative. Your website is easy to navigate through, answers all our questions and just makes the shopping experience so rewarding. Looking forward to receiving our new phone soon and we look forward to many more years as Baka customers. Keep up the great work, Baka!
from Hastings, ON
12 Dec 2016
everything was straight forward user friendly
from Markham, ON
12 Dec 2016
Very intuitive, smooth and easy process online!
from Etobicoke ON
9 Dec 2016
Cannot thank your employee Milly enough for helping me out when I was in dire need of another phone (I broke my last one); she handled everything quickly and efficiently for me and I had my new phone in my hands within 2 days. Great service at BAKA.
from London, ON
8 Dec 2016
very user friendly and easy to understand and navigate :) Customer Service is great - thanks Nicole for all of your help!
from Ottawa, ON
7 Dec 2016
The process was very user friendly and the system updated with every add on I did to show my final amount.
Thank you for the assistance via phone on my questions too.
from Kingston, ON
7 Dec 2016
Online experience was initially frustrating but the customer service was very helpful(phone service)
from Windsor, ON
6 Dec 2016
Thanks for providing an easy way to order.
from Grimsby, ON
6 Dec 2016
Nice to quickly review and access, place order and hopefully receive in a few days!!
from London, ON
5 Dec 2016
The online experience and discussion with Baka reps was friendly and professional.
from Ontario
28 Nov 2016
I could not get through on the phone, that was a pain as that is my preferred method to buy any product from anywhere. I like dealing with real people. So, I was forced to go the online route. However, the steps were easy to follow and instinctual. Still, I really like dealing with real people, so, at the end of it all I am, sadly, disappointed.
from Pickering, ON
25 Nov 2016
it was fast and an easy experience. Cheers
from Bethany, ON
25 Nov 2016
Very easy to use...thanks
from Ottawa, ON
25 Nov 2016
Thank you for your patience Nicole, you are the best!
25 Nov 2016
Great service and very helpful!
from Aurora, ON
25 Nov 2016
Website is straightforward. Easy to order what is needed
from Parry Sound, ON
25 Nov 2016
I can not thank Baka enough. I was switching from a corporate plan to another corporate plan and Bell made it tricky but Baka was so great to explain things to me and make this process painless. Thank you Daniel and your team!!!
from Listowel, ON
25 Nov 2016
Super easy to navigate and follow.
from Garson, ON
25 Nov 2016
quick and easy no problem
from Paris, ON
24 Nov 2016
love dealing with Baka. Never any issues with processing.
from Orleans, ON
24 Nov 2016
I have been with Baka Mobile for over a decade and I have always had good experiences and fast service with them. Thank you :)
from Town of Mono, ON
24 Nov 2016
Easy process...hope the phones come in as planned!!
from Richmond Hill, ON
24 Nov 2016
No one on the Baka telephone or chat so I hope my online order goes through.
I can not believe I have upgraded from my old LG phone and talk/text plan to data and an iPhone!!
from Woodbridge, Ontario, ON
24 Nov 2016
I love using the online ordering - it is easy to follow and it user friendly. I even love calling in to order. Everyone is always very helpful and knowledgeable.
from Toronto, ON
24 Nov 2016
Easy to navigate. An enjoyable experience.
from Rocky View, AB
24 Nov 2016
Quick process
from Sault Ste Marie, ON
24 Nov 2016
It was easy to upgrade my cell service and order a new cell phone thru the website. I spoke to two different agents on two different days; both where pleasant and extremely helpful. Love dealing with these guys.
from Dorchester, ON
23 Nov 2016
Love the plan, love the service.
from Toronto, ON
23 Nov 2016
And very convenient and fast.
from London, ON
21 Nov 2016
it was good, easy and fast.
from Coldwater, ON
11 Nov 2016
When we first went online the phone was $198.00; when I signed in it was $398.00. Not sure why and not too happy.
from Brampton, ON
11 Nov 2016
Website was very easy to use, all the information I wanted/needed was up front and obvious.
from Hamilton, ON
9 Nov 2016
Great customer service!
from Bowmanville, ON
3 Nov 2016
Website is cool
from Etobicoke, ON
27 Oct 2016
Easy to order, very user-friendly. Excited about a new phone!
from Bowmanville, ON
27 Oct 2016
Went seamless. Easy to input and pay.
from Ottawa, ON
27 Oct 2016
Great easy to use website and activation is easy
from Pickering, ON
25 Oct 2016
easy and straight forward.
from Dorchester, ON
25 Oct 2016
Nice, easy to use format. Thank you!
from Toronto, ON
19 Oct 2016
Very simple.
from Toronto, ON
18 Oct 2016
great - simple and easy to use.
from Brighton, ON
13 Oct 2016
I was nervous doing things online but service agents were extremely helpful when I called in for assistance.
from Dundas, ON
11 Oct 2016
Excellent product/feature information provided during the ordering process.
from NBay
9 Oct 2016
3rd order i've place. So far service has been great. Thanks
from Etobicoke, ON
7 Oct 2016
Very easy process. Thank you.
from Etobicoke, ON
6 Oct 2016
3 new phones & plans from start to finish in record time!! Rocky was amazing - he's knowledgeable & has great customer service skills. It was a pleasure!
from NORTH YORK, ON
5 Oct 2016
SERVICE REPS WERE VERY HELPFUL. THEY GAVE ME RECOMMENDATIONS TO HELP WITH MY PURCHASE
from Toronto, ON
4 Oct 2016
Very fast and effective and very user friendly
from Toronto, ON
3 Oct 2016
Easy to find product on line with product number.
from Markham, ON
29 Sep 2016
Easy and simple to use!
29 Sep 2016
The store is super simple to use and intuitive.
Very detail oriented
Would get a full 5 stars if inventory levels were included - would be nice to know if a phone model /style is in stock before ordering it.
from Toronto, ON
27 Sep 2016
simple , easy order process, helpful on the phone as well.
from Courtice, ON
27 Sep 2016
Online ordering for accessories was simple.
from Welland, ON
27 Sep 2016
Easy and very detailed form.
from Toronto, ON
26 Sep 2016
fast and excellent
from Hanmer, ON
23 Sep 2016
I have never had a bad experience with Baka any time I have had any problems they have always been very helpful and knowledgeable.
22 Sep 2016
The online experience was relatively painless.
from Oshawa, ON
22 Sep 2016
Quick and easy
from Oakville, ON
22 Sep 2016
Easy to navigate this site.
from Ottawa, ON
21 Sep 2016
Easy and quick online order process, everything is covered, no questions during the ordering, keep up the good work!
from Woodbridge, Ontario, ON
21 Sep 2016
It is very easy to follow when ordering a phone through your website.
from Ottawa, ON
19 Sep 2016
Very efficient, no issues.
However, there should be a drop down box for my location in Ottawa, Ontario
from Kingston, ON
19 Sep 2016
had trouble logging in and your rep was wonderful helping out
from Markham, ON
17 Sep 2016
Smooth process!! No confusion
from Barrie, ON
15 Sep 2016
Great service with Baka.
from Penetanguishene, ON
15 Sep 2016
upgrading my device was easy and painless! We have purchased many times through Baka and will continue to do so
from Richmond Hill, ON
14 Sep 2016
excellent service
from Ajax, ON
6 Sep 2016
personal call on my first upgrade , cant recall his name , but convinced me to upgrade my other phone in the same week...thanks..
from Owen Sound, ON
2 Sep 2016
very helpful service person on phone. thank you.
1 Sep 2016
and every single time it's been great. Everything is laid out in front of you and you're never surprised! Great job BAKA
from Guelph, ON
31 Aug 2016
Always easy to place orders!
30 Aug 2016
Online process was simple and easier than I expected it to be. I was confused and had lots of questions. Between email and phone, the customer service was great. Baka is quick and helpful via email and the gentleman I spoke to on the phone was quite knowledgeable and cleared up any confusion or questions I had.
from Janetville, ON
29 Aug 2016
easy to use, great service as always
from Boston, MA
29 Aug 2016
Simple and clear process to order my new device.
from Sault Ste. Marie, ON
26 Aug 2016
Easy to find what I was looking for and easy check out!
from Brampton, ON
26 Aug 2016
Couldn't be any easier or faster. Great experience.
from Komoka, ON
25 Aug 2016
Spoke with Alex from customer service earlier and he was friendly and helpful. The order system is quite straightforward. Have always enjoyed dealing with Baka and will continue to be a loyal customer thank you!
from Belleville, ON
25 Aug 2016
phoned customer support to verify plan details and process when porting number. We were reassured that everything should go smoothly, and I am certain it will.
from Vaughan, ON
23 Aug 2016
very good service. I had a problem online and called customer service who resolved it immediately.
from Curve Lake, ON
23 Aug 2016
online experience is super easy
from Oro-Medonte, ON
22 Aug 2016
Using this site is extremely easy! Go ahead, place your order, it's easy to do!!!!
21 Aug 2016
Nicole was amazing!! She was very helpful and provided excellent customer service. She was the entire reason why I chose the plan through Baka. Without her assistance I would have chosen to go elsewhere. She deserves to be rewarded for a great job!
from Brampton, Ontario
19 Aug 2016
Ryan was very personable and helpful and dealt effectively with two customers at the store at one time with calm professionalism. Calls to head office by both myself and Ryan yielded positive results (even though my phone did not survive!), and the phone staff were pleasant to deal with. Thank you!
from Toronto, ON
19 Aug 2016
Ordering online was a breeze after talking to a very helpful customer service rep.....
from Toronto
18 Aug 2016
Ordered a Note 7 and there were some complications.
Shavone patiently worked with me to resolve the issue and ease my concerns.
Great customer service!
from SCARBOROUGH, ON
17 Aug 2016
EASY PIESY
from Bradford, ON
17 Aug 2016
Easy to navigate the website and no problem checkout
from Etobicoke, ON
13 Aug 2016
efficient, clear, perfect!
from Windsor, ON
12 Aug 2016
Your Customer Service Reps are Awesome, Especially Alex.
Short wait times and no BS over the phone. Great experince
from Toronto, ON
12 Aug 2016
We have been with Baka for a bunch of years with personal phones and we are back with them corporately. Sign up for my replacement phone was simple and easy. I fully expect that the delivery of that phone will be just as easy.
from Ottawa, ON
11 Aug 2016
Great experience, easy checkout. Clear and concise, especially compared to some competitors sites.
from Whitby, ON
11 Aug 2016
During my order, I had to call Baka for assistance (I was ordering 2 phones and packages for my twins and was having difficulty). Alex helped me out and basically held my hand throughout the process. Made it easy and quick for me to complete.
from Woodbridge, ON
10 Aug 2016
Easy, hassle-free experience. Thanks again, Baka!
from PETERBOROUGH, ON
10 Aug 2016
staff are very knowledgeable about company policy and products, courteous and take the time to explain questions
from Guelph, ON
8 Aug 2016
Easy Online System. Quick confirmation!
from North Bay, ON
5 Aug 2016
Extremely Happy with Baka. Shavone S, helped me resolve my minor issues quickly and painlessly. Great Service BAKA!
Thank you Shavone S.
Andrew Merkel
from Beamsville, ON
29 Jul 2016
The online ordering was simple and fast. Nothing was left to chance. All areas were well explained and user friendly. Well done!
from Markham, ON
28 Jul 2016
Great experience every time!!!
from North Bay, ON
28 Jul 2016
Nicole helped me through email. I am very impressed with the excellent quick customer service that Baka has.
from Elmvale, ON
27 Jul 2016
Found the website incredibly easy to navigate, ordering my new phone was simple and straightforward
from Cameron, ON
27 Jul 2016
great easy online ordering!
from Cameron, ON
27 Jul 2016
easy to use online purchase
from Vaughan, ON
25 Jul 2016
Great Service
from Woodbridge, ON
24 Jul 2016
Easy and simple
from Niagara -on-the-Lake, ON
21 Jul 2016
Site is easy to navigate, order steps are clear and organized. Good Job
from Toronto, ON
21 Jul 2016
Its user friendly
from Stouffville, ON
19 Jul 2016
Always pleased with the service from Baka
from Richmond Hill, ON
18 Jul 2016
I've ordered from your website many times and always goes perfectly.
from richmond hill, ON
18 Jul 2016
Very easy and very quick for checking out process thank you
from London, ON
14 Jul 2016
Ordered on line. Straight forward. Made a call for clarification and received a prompt answer.
from Toronto, ON
13 Jul 2016
like the ease of use... nice order form
from Brampton
13 Jul 2016
Just want to say that thank you to Alex for providing excellent customer service. He answered all my questions about my current rate plan, was patient and even made suggestions in order to keep the rate plan that I currently have. He is an amazing representative for Baka. Thanks Alex!
from Wahnapitae, ON
8 Jul 2016
service was good
from Toronto, ON
7 Jul 2016
Simple :)
from Toronto, ON
7 Jul 2016
I like the way communication has been handled, Simple and Lean and I could order in 2 minutes. Good Job on the Comm
from Pickering, ON
4 Jul 2016
excellent service
from Ottawa, ON
3 Jul 2016
love the site
from Toronto, ON
30 Jun 2016
Had a great representative that helped me thru the steps Thanks so much
from Toronto, ON
27 Jun 2016
Very easy to use. Took less than 2 minutes to complete order.
from Bowmanville, ON
24 Jun 2016
I ordered my daughter's new iPhone online. I called a rep for clarification on an item or two. Straightforward process and friendly help.
from Welland, ON
23 Jun 2016
Online purchase was a breeze, and Cora was amazing help answering my questions beforehand.
from Brights Grove, ON
22 Jun 2016
Excellent Website and a breeze to generate order!!
from Sudbury, ON
21 Jun 2016
Great Service - Fast delivery and Good technical/customer support
from Mississauga, ON
21 Jun 2016
The website is very easy to navigate through and not annoying at all.
from Fisherville, ON
16 Jun 2016
Alex has been very helpful and great to deal with.
from Tiny, ON
14 Jun 2016
so simple,
from Johnstown, ON
12 Jun 2016
I've used Baka in the past and continue to use your services because it is easy, convenient, and I have always had pleasant experiences with your customer services.
from BARRIE, ON
11 Jun 2016
Super easy signup!
from Hanover, ON
10 Jun 2016
I have purchased 6 or 7 phones through Baka and I always very satisfied with my service. Keep up the good work!
from Mississauga, On
7 Jun 2016
I called and spoke with Alex. He was knowable and courteous. He had all the answers to all my questions. I highly recommend this service. 5 Star
I ended up buying 2 phones and Plans, Note 5 and Edge 6. Looking forward for them to arrive.
from Mississauga, On
7 Jun 2016
I called and spoke with Alex. He was knowable and courteous. He had all the answers to all my questions. I highly recommend this service. 5 Star
I ended up buying 2 phones and Plans, Note 5 and Edge 6. Looking forward for them to arrive.
from Wasaga Beach, ON
1 Jun 2016
I am very disappointed that I could not keep my existing plan
from Scarborough, ON
24 May 2016
Was a nice and painless experience
from Newcastle, ON
19 May 2016
Always great customer service when I call in with questions. People speak clearly with no difficult accents and are very knowledgable.
from Manotick, ON
18 May 2016
Great customer service in a timely manner!
Thanks Baka!
18 May 2016
Excellent Customer Service. Process was quick and easy. Thank you Nicole!
from Niagara On The Lake, ON
12 May 2016
Fairly easy to get through it
11 May 2016
Daniel has always provided excellent service... very happy with all my Baka experiences
from Cobourg, ON
9 May 2016
Quick, easy, straight forward
from Cornwall, ON
5 May 2016
Very quick and easy to use. Very user friendly website.
from Markham, ON
5 May 2016
Flawless checkout!!
from Stratford, ON
2 May 2016
Online was ok...but I called and spoke to Alex who got the transaction processed before the day end. He was fantastic!
from Bowmanville, ON
2 May 2016
Coming from Telus as they do not want to cut existing customers a deal on new devices. I packed up and Came over to Bell. Hope it's the right move!
from Cornwall, ON
29 Apr 2016
Needed a little help because it was a corporate account but help desk guided me through. Thank you
from Etobicoke, ON
28 Apr 2016
Always excellent especially Pat and Mark (okay they are the only two people I know by name :) )
23 Apr 2016
Quick and easy to use online ordering. Great staff! Would recommend Baka in a heartbeat.
from St.Thomas, ON
15 Apr 2016
Very user friendly. Wish they had later business hours to call, but very very impressed with the whole experience so far
from Oakville, ON
15 Apr 2016
So far, so good....pretty straight forward
from Richmond Hill, ON
11 Apr 2016
Baka site is the best. Clearly laid out information, choices and checkout is comprehensive.
from Bracebridge, ON
8 Apr 2016
Website setup is a breeze to run through. Had no difficulty finding what I wanted or making the order.
from oshawa, ON
7 Apr 2016
Well laid out and easy to use. a great online experience.
from Nobleton, ON
5 Apr 2016
I found the customer service and online experience of Baka Mobile exceptional. It was very straight forward and so user friendly!! Thank you so much for that!!
from Toronto, ON
5 Apr 2016
Excellent - portal is user friendly
from Toronto, ON
2 Apr 2016
easy, fast, efficient
from Gloucester, ON
31 Mar 2016
Excellent - spoke with agent first, then ordered on-line
from Toronto
31 Mar 2016
Amazing experience overall, I highly recommend this company.
from Oshawa, ON
29 Mar 2016
Ordering is so easy via the website and the customer service is by far the best compared to other outlets
24 Mar 2016
Great service! Very quick and helpful! Thanks Baka :)
from Midland, ON
23 Mar 2016
The process went well. Excited to get the new phone!!
from Hamilton, ON
22 Mar 2016
Super easy site to use, great plan offered as well! Thank you!
from Oakville, ON
22 Mar 2016
amazing service
from London, ON
21 Mar 2016
Very easy experience! Thank you
from Ottawa, ON
21 Mar 2016
Has always been good..
from Tecumseh, ON
17 Mar 2016
Very Helpful customer service support about my order when I needed some questions answered regarding such items as the sim card.
from Mississauga, ON
15 Mar 2016
Excellent customer service!
from Cambridge, ON
9 Mar 2016
Quick and easy
from Seguin, ON
7 Mar 2016
Very friendly, knowledgeable and helpful !!!
from London, ON
3 Mar 2016
Quick and Courteous response to questions I had regarding switching to my new plan. Thanks Nicole
3 Mar 2016
My experience with Baja was nearly perfect. Quick shipping time was great. Great company. I wish they had more promos for new activations though. I'm waiting on switching my wife over to this company but am waiting for a good promo.
from Oshawa, ON
3 Mar 2016
I've always had fabulous service with Baka. My inquiries are answered promptly and professionally.
from Toronto, ON
2 Mar 2016
Very easy.
from north york, ON
1 Mar 2016
scott was fabulous and patient!!
from Toronto, ON
1 Mar 2016
Great Service!
from Oakville, ON
1 Mar 2016
The site is very user friendly. Daniel N is always very helpful when I need advice.
from NORTH BAY, ON
28 Feb 2016
VERY USER FRIENDLY SITE
from Kanata, ON
28 Feb 2016
Easy pages to navigate, information is clear.
from Mattawa, ON
22 Feb 2016
Very easy to use. One of my better online ordering experiences
from Oshawa, ON
22 Feb 2016
Very easy and user friendly :-)
from Oshawa, ON
18 Feb 2016
Very efficient!
from Barrie, ON
17 Feb 2016
Great service
from Granton, ON
17 Feb 2016
Customer service was very helpful! I don't upgrade very often and need help with the ordering process.
Thank you!
from Kingston, ON
16 Feb 2016
Great! Thank you.Saving at least 25$ a month.
from Milton, ON
13 Feb 2016
So far everything is fine, we'll see when I receive this case, could not find one anywhere when I was out shopping today. Hope this is what I'm looking for. Many thanks.
from Hanmer, ON
9 Feb 2016
Nicole! She was so helpful and amazing to deal with :-)
from Paris, ON
7 Feb 2016
Pretty straightforward and easy experience. Fairy easy to navigate and choose plans.
from whitby, ON
5 Feb 2016
excellent service, very helpful!
from Ottawa, ON
2 Feb 2016
Website is simply to browse around, but phone selection is not complete.
from Georgetown, ON
2 Feb 2016
Thanks this was awesome!!
from Burford, ON
29 Jan 2016
Very clear instructions
from tiny, ON
26 Jan 2016
really straight forward and fast.
from Pickering, ON
21 Jan 2016
CSR Debbie was absolutely fantastic!! Very patient and clear in her direction. Thanks so much for such a positive customer service experience.
from Langley, BC
19 Jan 2016
This was amazing
from PORT PERRY, ON
19 Jan 2016
EASY, EXCELLENT
from Newmarket, ON
14 Jan 2016
So far on the phone and online has been excellent.
from Etobicoke, ON
14 Jan 2016
Fantastic
Simple
from Bedford, NS
14 Jan 2016
very user friendly and good flow.
from Bath, ON
13 Jan 2016
Works! Simple and easy to use.
from Calgary, AB
13 Jan 2016
The website needs to be more intuitive when asking for information like IMEI and whether a new SIM card is required. How would a user know that?
from Val Caron, ON
12 Jan 2016
Bought iPhone 6 by telephone from my vehicle. Awesome experience! Very helpful CSR made it enjoyable and easy!
Online shopping is great too!
from New Hamburg, ON
12 Jan 2016
Very Confusing. When an item says that the lowest price possible is $0.00 and then I go through the process and it comes up as $500 I find it very frustrating.
7 Jan 2016
Loved the easy shopping online and the helpful detailed tips beside the boxes!
from Bowmanville, ON
5 Jan 2016
Nicole was a big help. Thank You.
from Toronto, ON
1 Jan 2016
I find it is excellent service, if there is an issue they contact me right away for clarification.
One thing I would like to see is having access to help in off hours.
from Whitby, ON
29 Dec 2015
Easy process and staff via phone were great!
29 Dec 2015
Alex is excellent as alwys!
from St. Catharines, ON
29 Dec 2015
Pretty straight forward to use and questions submitted through "contact us" were answered right away!
28 Dec 2015
very good and informative.
from PICKERING, ON
28 Dec 2015
The service is timely and the requested clarifications were provided promptly.
from Ottawa, ON
27 Dec 2015
Great Web site to maneuver through. Steps were easy to follow and concise. Also great to offer live chat support. I look forward to receiving my new phone!
JC-OCDSB24 Dec 2015
Thanks Alex for your AMAZING customer service!! I feel confident that if we have any issues down the road that Baka will stand behind their products and services.
from London, ON
23 Dec 2015
the customer service was helpful in answering my questions as I went through the steps to order on line.
from Pickering, ON
21 Dec 2015
Emmanuel is excellent! Great customer service.
from Guelph, ON
16 Dec 2015
staff were very friendly and helpful. answered any questions or concerns I had. thank-you
from Oakville, ON
16 Dec 2015
The service agents were very helpful.
It was frustrating to try to order on cyber Monday and not be able to get through and then the closing time was EST and it ended before 6:30 in Toronto.
from Toronto, ON
16 Dec 2015
Awesome customer care
from Hamilton, ON
15 Dec 2015
Very easy to follow along to order .
from Beamsville, ON
15 Dec 2015
I have been using Baka for close to 10 years now and they have been amazing the whole time! So easy to upgrade and order hardware. I'm a lifer!
from Georgetown, ON
15 Dec 2015
Baka Employees were very helpful and courteous
14 Dec 2015
online experience was smooth and simple!
from Limoges, ON
14 Dec 2015
Super easy to do!
from Calgary, AB
14 Dec 2015
Easy and fast
from Ottawa, ON
13 Dec 2015
Couldn't use existing plan with a device upgrade; forced to choose a new plan.
from Edmonton, AB
11 Dec 2015
Excellent interface
from Etobicoke, ON
11 Dec 2015
Great experience
from Edmonton, AB
10 Dec 2015
The whole process worked flawlessly for me. Thanks
from Maple, ON
7 Dec 2015
very complicated to use, not user friendly
from Beamsville, ON
7 Dec 2015
online is a great and easy way to order and when I ran into difficulty your customer service rep was great!
6 Dec 2015
Awesome and easy to use as usual
29 Nov 2015
loving how easy it is to upgrade to a new device
from Ottawa, ON
28 Nov 2015
Fast and easy to use.
from Shedden, ON
27 Nov 2015
I had a fairly good experience, I was able to pick out different phones and plans and find out the costs before I committed to them.