Reviews: What People Are Saying About Baka Mobile
Have you bought from Baka Mobile before? Please share your experience and write a user review.
Users gave Baka Mobile an average score of 4.8 out of 5 Stars based on 1373 reviews.
Great service and delivery
It was so nice to have the live chat support. It really made a difference.
The Mobile site was easy to use.
I really loved the live chat feature.
So easy to use. Excellent value
Easy to use website. Was able to quickly navigate website and make purchase.
Thank you. Looking forward to new iPhone.
My I Phone mysteriously died last night....complete shut down and no amount of charging would wake it from it's coma. Today I logged in to BAKA and spoke with Nichole on line. She was super efficient and helpful. Suggested an ideal replacement, guided me through ordering, ensured I selected the correct plan details and left me feeling that I was with the right service provider. Thanks for making the process so painless!
I always use Baka Online for upgrading devices.... It’s easy and very convenient.
We love Baka. Have purchased many phones from you. Thank you.
Repeat customer, this is my 3rd phone purchase through baka. They have great deals. The online purchase option was pretty efficient and very convenient! They usually have the phone shipped to my doorstep within 1-2 days, which is great.
Have been with Baka for a few years now. Just upgraded to a new device and it was so easy and efficient. Great job Baka!
tres facille de commander
Website was easy to follow. Ordering was quick.
Great customer service-great phone plans
Appreciate my questions answered quickly by Nichole. Thank you for your assistance.
Over the years, I've always ordered from Baka. I can take my time researching all the phones and plans without having a salesperson follow me around at a store. Plus, when I've had a question or an issue with a phone purchase, Baka was very accommodating with providing me with assistance.
For almost 10 years now, so far every experience with Baka has been perfect :)
Painless buying experience. No pressure when you browse online from the comfort of your home. The corporate plans available through Baka are budget friendly. Online Chat Support has been helpful when I've had to contact them.
I loved my personal expercience really fast with no problem. It is a really good quality of service.
When upgrading, you do not receive the free gift - that's only for new customers. I have been a Baka client for over 10+ years!!! Not impressed.
answered all question quickly
ordering made easy, online support, exceptional!!
Good, fast and friendly service. Been with Baka mobile for a few years now.
I often lament having to navigate online sites to do my shopping. I often find the experience to turn into much more of a hassle than simply calling and placing an order, but BAKA pulls it off well. I was able to clearly choose, compare, and check out without having to raise my stress level. Well done!
Quick and easy to upgrade. Live chat available to answer questions.
Easy Breezy - chat support was excellent too
Website is very easy to navigate. Checkout process was fast.
Getting a new plan, great selection, great prices, easy user interface!
Online quick response and efficient
Been using the service for a few successive contracts. Easy online experience- no need to contact Baka via phone once you get used to it.
awesome and fast service!
Well laid out website. Online chat super helpful and quick.
great service all the time a++++
Just upgraded two phones. Process was easy and seamless. Great website clearly made the selection of phones and plans Easy.
Ordered a new phone and changed my plan. Everything was easy to follow.
the new online portal is not as clear or user friendly as the previous portal
Love BAKA and how quick and efficient it is to use their online store. I've been a loyal customer for over 10 years now.
service better than last time thx
Baka has the best service hands down.
Great service. Looking forward to my new phone
Everything was easy to navigate. Information pages were also easy to complete. All details of device purchase and plan setup was very thorough and well explained.
Very satisfied with Baka Mobile's service. We have purchased several phones and plans through Baka and have always been happy with the process and customer service.
I have been shopping/upgrading with Baka for about 15 years. I have always had a wonderful experience. The staff are always very helpful and professional.
Excellent online customer service. John was very helpful!
Process was simple and error free.
In today's world, everyone wants it fast and easy, but not many can actually deliver. Baka can.
Baka has always solved issues faster and with a higher level of service than any other providers I've used.
Once again, easy to order and great customer service.
i have been with baka now for over 12 years and i have never had a problem with their service or products. I will continue to be a client!
The website is really straight forward and easy to use. I had email communication prior to using the website which was also great. Very quick responses to my email questions.
I’ve been with Baka for 10 years. Switched my whole family of 5 over. Every once in awhile I investigate the deals elsewhere and keep landing back here. The professional service wraps the package nicely. Online shopping is a breeze.
I am a new customer and Just placed an order online for a new phone and plan. The whole process was quick and easy. Can’t wait for it to arrive.
I used the Live chat support today for the first time and Tanya was very helpful and friendly.
Always very helpful and patient
from Sault Ste. Marie, ON
24 Aug 2020
Great service and fast replies!!
Customer service at Baka has always been cheerful, helpful and quick.
No complaints. Have done business with Baka for years. Appreciate the no frill no nonsense approach.
Good but I am already on the Premium plan and I am a bit confused. I don’t want to be enrolled twice.
Very easy to navigate through. When I had a problem, I used the Live Chat Support and got my answer.
Very helpful chat experience
I found the order process easy to use and covers all potential questions in an orderly fashion.
Excellent customer service
New site is very user friendly
Online shopping was quick and easy, also when you call in the customer service is wonderful
Had no issues ordering phone and changing back and forth to compare overall pricing of phones and plans.
Fast and easy to upgrade my phone, change plans and received fast online chat support for my questions.
John was helpful on line in choosing the best options.
Easy process and very straight forward.
Super easy to submit an order
Have used them for years and they always deliver great service.
Very easy to use online. Our account manager follows-up and is very helpful!
We’ve had very good service both on and off the phone.
Baka used to offer more options for phones (also, more "free" phones). Very limited selection now.
Super help from Nichole on line
Online chat with Nichole was very helpful
I've been with Baka for several years and I've never had any issues. Great customer service!
Updating my plan + phone was effortless.
Great user friendly website.
New site rocks way easier to make an order than before!
very easy to navigate and make simple choices. highly recommended
Simple and easy, have been buying from BAKA for years.
Website was not as clear as I would have liked. I tried to order a pro iphone but it was not clear that you had to change to a premium plan to get the discounted price. John at customer service was very helpful.
Always have quick and courteous service
Nichole was great and answered all my questions. I sent in an e-mail and she responded within the day.
I have been a customer of Baka for several years, and I have always been impressed with the care and attention throughout the process of choosing and purchasing products and services. I have found this company to be trustworthy and dependable.
Comparable prices, excellent service
Customer service was able to answer all of my questions, and then I was able to complete my online order.
Easy to navigate.
I won't hesitate to recommend
web site is very user friendly. Was able to order exactly what i was wanting without frustration.
Great experience with Baka!
Great email response when sending questions about offers etc...
Super easy process from start to finish
New phone ordered in 5 minutes!
Everyone I've spoken to at Baka mobile and home services has been fantastic, knowledgeable and helpful. Not to mention the products are available at the best prices I could find without having to sign up for gimmicky, changing prices.
Excellent website! Made it so easy for me to purchase my daughters new phone :)
Baka has always been great. Very simple and easy to use site and ordering process.
This website was so amazingly easy to use to purchase my phone! Loved it!
Well integrated with our company's policies and straightforward to order while following guidelines.
Great, fast response times
Find the site simple to use. Very convenient.
great online website, it was easy to use
Very easy to navigate through the website. No issues with the process!
great customer service called twice and great service
very simple process to add a new line to my bill
Ordering was a cinch, super-easy process to follow, i've been with Baka for over 4 years now and really appreciate the service i get!
This is the second phone I have gotten from Baka. Service and website are freindy and easy to use.
I had a couple of questions but talked to a polite knowledgeable representative on the phone and she resolved it.
fast , accurate and easy. great online experience.
I called with some questions and the customer service was wonderful!
Have always had amazing service with Baka. I just ordered another phone through them so I hope I didn't jinx it. Service has always been super quick, getting my phones to me when ordered just a few days before Christmas one time, and after my daughter decided to drop her phone in the river another.
Great wealth of info but not cluttered screens.
i did a device upgrade and it seems to have gone flawless
Always a very easy experience shopping with Baka!
I always have a great experience and service with Baka over the past 13 years
Easy to use. Very user friendly. Great deals. This is my second 2 year term with Baka
Been with Baka for years always good service!!
I have been a Baka shopper for 20 years. I ordered my first cell in the year of 1999! Thank you for always being there and providing great products at really good prices! And for the great service I have always received. Your employees are always patient and kind, and I am now 69 and that means quite a bit to me as a shopper.
superbly professional, helpful and quick. All questions answered. Upgrading for my new phone was really fast and pleasureable, Love the Baka experience
The world of online shopping still makes me a little nervous, but this process was as easy as can be. Thank you.
I have used Baka for my phone needs for over 10 years now. Every experience has been seamless and satisfying. I will continue to rely on Baka for all my phone purchases.
The customer service rep I spoke to was incredibly helpful and really nice to work with..
Always a pleasure dealing with Baka
Always a pleasure to deal with Baka. Quick and easy website to navigate through and customer support is always helpful and quick!
Never been disappointed with the service or products
BAKA is the best telephone provider hands down. Just upgraded my phone and ordered a new case! :)
Le site internet est clair et il est facile de passer sa commande en ligne. Merci
Wonderful online service!
I have been using Baka Wireless for about 9 yrs now and the service and price can't be beat. Highly recommended
Always an easy site to browse and select a cellphone, select a plan and pay on exiting c/w a followup email confirmation.
Easy to navigate through the process. Help line was informative fast responding and polite.
This is my 3rd phone purchased through Baka. Their service/staff is friendly, helpful and efficient. Ordering on line is easy and convenient. I also like that you won an Award for being Environmentally Friendly. Well done. Catherine
Baka offers competitive rates and timely, respectful customer service.
Very easy to pick my phone and clear information for the plans. No need to click on hidden menus or extra info, it was all there. Great job!
Been with Baka for many years, great service everytime!
Great service and choices once agaiin.
Customer service was good.
This was easy to use, was marked by step by step production, and worked wonderfully!
Everything was easy to use and fantastic!
Saw what I wanted quickly and easily. No hassles ordering. Easy check out.
This is my third or fourth purchase through Baka. It is easy to do and phones come quickly. The plans are better than any in the store.
Very good company
I ordered from here on Monday
Received the phone on Wednesday.
Using the baka website is extremely intuitive.
Ordered a new Samsung phone
Received it extremely quickly
Opened the package
Not a single issue with the device
And the service is exceptional!
Super and Easy and cost effective with good selection of mobile options. Very happy with my decision to go this route rather than going to a store.
Assuming everything goes well with delivery of the product, selecting and purchasing a new device and continuing with an existing deal was so simple and easy! I'm not sure why I would ever bother going anywhere else.
le site est tres user frendly
I have always had awesome customer service
Easy buy. Lots of choice. Thanks Baka!
Great experience - very detailed walk through
from sSt-Jean Richelieu, QC
25 Feb 2020
super bien été
I have been purchasing my cellular devices from Baka for more than 10 years now. I have only had great experiences in my transactions and have found that my online purchases have been very easy to make with them.
Loved the online website. Managed to get my phone and new plan all online. Loved the quick and fast process of doing it myself.
Great service, got stuck on line, called customer service. Very efficient and polite. Was then able to complete order on line.
It took less than 7 minutes.
Thanks for the quick response and service..Great customer service help line
We purchased two phones back in August 2019. Christopher F went above an beyond to assist us! Excellent customer service!
This is my 3rd purchase . Great customer service and very user friendly.
Great customer service, fast deliveries
Excellent customer service from BAKA made switching accounts painless.
Great customer service online and by phone
The website was very user friendly and easy to navigate. I called a Baka store for some clarification and the employee was very friendly and helpful. As long as the rest of the process goes as smooth, meaning I get my phone with no real hassles...I will be a very satisfied customer!
Awesome experience, very easy to use.
Easy to follow process. Quite helpful information provided through out the process flow making it a breeze to order a new device
Ordering the new phone is very easy.
Excellent experience as always, BAKA customer care is tops!
Always fast and friendly, I have six years experience with Baka and I won't consider anything else!!!
The screens were easy to follow and I was able to complete my order without issue.
Excellent Customer Service with quick responses
Website and phone support are great! Port and device upgrade are super easy online
Was a pleasure to talk with Manuel
Ordering online or by phone is super easy when you order through Baka. Their staff are always friendly, knowledgeable and helpful. I highly recommend Baka!
I have been with Baka Wireless for almost 20 years and they keep getting better each day. Really easy to navigate, awesome online purchase experience!
Keep up the excellent work BAKA:)
Called in with questions, staff friendly and professional.
Website is intuitive and easy to use.
The website is so intuitive, it makes online ordering very easy.
Bought from Baka before and I can tell you that customer service is excellent. Web site and ordering is transparent. No hidden price etc. I have had experience with other major service providers but Baka and Bell together beats them all. Keep up great work.
Online service is easy to follow and very painless to use. Your web site has many great phones and the payment plans have a great selection. Thank you for your services.
Customer Service is excellent and easy online ordering. Very quick response to emails.
Ordered my new phone after 2 years... Always a pleasure to deal with baka
Great Service and very helpful!
Prompt response to emails
The simplicity and convenience of the online ordering forms were excellent.
Its always a pleasure dealing with you people.
We enjoy Baka mobile and their staff for great service. Can’t wait for the new phone!!
I have always been pleased with BAKA. Have been a long standing customer.
from Sault Ste. Marie, ON
2 Sep 2019
I've used Baka for several years now and they have the best phones at great prices with excellent data plans!!!
from kingston,on ,August 30/19
30 Aug 2019
Baka Mobile communication what ever you want to call it.... they are amazing
staff, delivery, phones , plans, best ever.
always a wonderful, successful experience with Baka! Simple, fast and efficient.
The website walked me through what I needed to do and when I had a question the staff were very quick to respond to emailed questions. First rate!
Fast service, knowledgeable staff and great value for the money!
Honestly, the website is light and quick to load, contains all the vital information clients will need, and has a clear and easy-to-understand user interface.
All three points above, surprisingly, are not found in the Big Three. Very impressed with the online store experience so far. I hope your customer service lives up to the impression your website has given me!
Great service when I needed to call for assistance
Very easy to navigate this site.
Ordered my new phone without any issues.
Very speedy/timely customer service response with very direct instructions provided
Overall extremely easy online system for users
unlike standard bell sites this one is easy to find info and navigate.
Always an easy experience
So easy to use the website and navigate around...when I needed help someone was just a simple email away and fast response time.
I have purchased from Baka twice in the past and have found the online experience to be easy and user friendly. I have also always had excellent service from their professional and knowledgeable staff whenever I have had questions about the product I was planning to purchase.
Amazing online experience...quick and easy. Called earlier and spoke with Alex. Answered all my questions quickly.
Always a great experience using Baka online or via phone.
had to call to confirm some questions, csr was very friendly and helpful :)
EXCEPTIONAL CUSTOMER SERVICE GOING ABOVE AND BEYOND
Pretty happy with the online purchase of my phone upgrade. Easy site to maneuver and lots of information available on all products and accessories.
I spoke to an agent named Frank on Friday. Together we went through the process of ordering a new device and he made it very easy for me to understand. Will definitely be recommending Baka to my friends and work acquaintances.
I have been purchasing phones and accessories from Baka, for both myself and my place of employment, for years now. And each time I do, I am always impressed with just how easy it is to make those purchases online. The entire website is very user-friendly and a breeze to use. I plan to continue buying from Baka for years to come.
Just purchased my new phone and cannot wait to get it!! Baka's website makes it easy to order online. Everything is laid out easily and you just follow it step by step. I always tell my colleagues about the great deals and service with Baka. Awesome deals on new phones! Awesome website and customer service
great experience. excellent customer service. very helpful in answering all my questions.
overall positive experience and speedy response times
The BAKA Team has always delivered knowledgable service, great support and a slick online experience... guided me through the best bundle of services to support adding my Apple Watch to my account!!
So easy to use and customer service is outstanding
Easiest way to get a new phone and setup a new account!!
Everything was simple to follow and easy to find what we wanted. Love buying from Baka.
Always a pleasure. Thank you!
This is my first time ordering from Baka Mobile. I was told by many of my coworkers about them. Finally decided to go with them, GREAT plans, lower prices than many places, great customer service when called, easy to ask questions and have immediate answers. Thanks!
I thought signing up and navigating through this system was very easy. I am not usually comfortable, setting myself up using online systems, but this one was very simple
Very useful and easy to use too!
So easy to shop online! Thank you!
Very easy to navigate and descriptive. Very satisfied.
I have been with Baka for over 15 years and they have always been awesome. No issues ever with upgrades or plan changes
Friendly and helpful and patient with me.
Ordering online was easy & very straight forward. This is I believe my 3 or 4 phone I've ordered online from baka. No issues what so ever
Process was easy and the pricing was excellent!
Easy to follow on line....prompt response/service for any inquiries...knowledgeable on line support...happy
The process for ordering a phone is very easy and takes little time. I did have one question and an operator was able to answer in no time. I also didn't have to wait on the line. Great service!!!
Super easy process. Great service
I have been using Baka Mobile for a few years now and I have always had no issues. Seamless process to upgrade phones.
Awesome service Baka Mobile.
I am AMAZED at the customer service at Baka Mobile. Zlata was my customer service representative. They helped me over email, because my phone was broken. It was a bit more time-consuming, but it was what worked for me. Zlata was very customer-focussed, and I am very impressed with Baka over all through the past several years that I've done business with them.
Thanks for keeping things clean and easy!
No customer service required but the upgrade after a 2 year term was quick and easy. Customer service in the past was always good.
Excellent speedy customer service and responded within an hour. Very easy-going through the website. Keep it up! Good job!
Excellent customer service.
Baka is always easy to deal with..Their website is easy to use and if they have questions they will email you.
Efficient and clear communication with customer service! Detailed and easily navigable website!
Intuitive steps and option screens
I've ordered from Baka numerous times and love the service they provide. If I had to complain about anything it would be that you can't pick up items from local Bell locations. But all in all they provide great customer service and great products.
I loved how easy it was to work with them and their turn around time is also pretty quick.
Baka’s online ordering is clear and well structured for a prompt check our experience. Great deals and highly recommended.
The website was user friendly, and when I had a question regarding SIM card compatibility the customer service agent I spoke with was very helpful.
They do an exceptional job at keeping you happy
Made buying a new phone and plan easy
Amazing service and great plan prices. Thanks so much
Third time I have ordered a phone online with a corporate plan. Excellent and VERY easy!!
Bought from this company about 9 times. Always smooth process. Quick delivery.
very straightforward online process, thank you!
Good experience ordering from my mobile phone!
On line steps were very easy to follow to complete the process. Had couple questions and customer service was very polite in answering them.
Was able to quickly navigate the portal to initiate an upgrade....nice and easy. One of the better online purchasing experiences...thanks!
This is my 3rd time using Baka and each and every time has been a positive Excellent experience.
Awesome plans. Awesome service. Awesome experience. 6 years with Baka now, no complaints.
Have ordered phones online for myself and my kids who are also on my plan - never had an issue.
Le temps de réponse était rapide mais pour obtenir la 5e étoile, ça prendrait un service complet et en français. Sinon très bonne expérience.
Very personable staff.
Great price and super fast shipping!!
I have been ordering from Baka.ca for many years now, and each time I place an order, I always have a very positive transaction. They always respond promptly to any inquiries or concerns.
Thank you Baka!
Been with Baka over 15 years and have always had a great experience. Easy to order and staff are excellent. Great buying experience, will continue to be a Baka customer for long time to come!
This is the second time I have bought from Baka. I have called for assistance both times and was never on hold for more than a few seconds. They were able to answer all of my questions promptly and my first phone arrived within a handful of days, so I expect nothing less for my second device and accessories.
Frank was great!! he helped me with my order and was very kind. He walked me through all the steps. Very patient young man.
Been with Baka mobile for a couple of years now. Excellent service. Thank you
great customer service with agent Debbie
I like how easy they make it for me to get a new phone!
Easy to deal with and fast
Company is prompt in their responses, easy to deal with and extremely professional!
All selection is easy and has clear instructions
I just upgraded two phones to new phones and plans with BAKA. They were easily reached by phone, very helpful, and the process online was simple.
No problem shopping on the Baka web site.
Found what I wanted, add items to the cart, review items, paid and done.
The selection is phenomenal and the website is so user friendly. No guessing at all.
Baka has one of the most user friendly experiences on the web. There is no guessing and each section is straight forward and if info is missing it is highlighted for you. No guessing or difficulties
Easy to use. Ordered new phone within few minutes.
The process was user friendly and efficient! I am very happy with the customer service when I called and the simplicity of the website. Thank you!
Les conseillers répondent rapidement aux courriels et le site est facile d'utilisation même la première fois.
This is my 4th 2 year term with BAKA, they cant be beat for price, customer service and fast shipping!
very quick and easy with good prices.
Exactly as advertised. Easy to use and GREAT prices
I have purchased at least 10 phones here for myself and others and never had a problem. Fast service is a plus!
I may always be a few versions behind on the latest iPhones but Baka always has the best prices and plans. Got my blackberry first and then traded up to an iPhone4. Been hooked ever since!!!
bought my 5th phone from Baka - best deal anywhere!
Customer service was great. All my questions and concerns were answered. The person I dealt with was professional and patient. All in all, a good experience. Baka carried exactly the right phone for me with an affordable plan.
Upgrade procedure seemed easy ... hopefully it is ready soon for pickup
Been using Baka for years...excellent service
Online experience was excellent. Has an intuitive interface, easy to navigate, no obtuse language
This is my first time dealing with Baka and I just ordered a new phone. Pretty seamless. Now just to wait until I receive the phone.
There is nothing Baka could have done to make this better. I dealt with a few different women. They were second to none. I am sorry I can not give you their names. If only Bell was half as good on their end. Thank you.
Easy way to order a phone. Very hassle free.
I've been ordering iPhones since the iPhone 3 and using BAKA as my source and I am always pleased with the service.
I would like to say that Baka Mobile has excellent customer service. Over the past few weeks I have emailed them questions before my husband and I finally decided on a device and a plan. They always answered all my questions promptly. Thank you.
I have to say, it is always a pleasure to come online with Baka and order my new cell phone. Once I see that I am eligible for a new phone, I just view what's available and follow the simple instructions. As well, the folks at Baka are very helpful. Thank you!
So I'm finally bowing to the pressure and getting a cellphone... I wasn't looking forward to the experience but your site is so easy to use it would have been hard to make a mistake, like buying an incompatible accessory for example. Thank you!
Great experience dealing with Baka and all their staff - helpful, courteous and always willing to go the extra mile. I'm a loyal customer with Baka and look forward to continue purchasing our phones with this company!
Website is very user friendly. Also because internal IT have necessary step by step instructions. Also, tried the help line and they were very friendly and accommodating. Also refreshing to observe that they is no wait time to Help Line.
This is the first cell phone I have ever bought! Each representative I spoke with where professional, knowleadgeable and delightful to deal with! Thanks to each and everyone of you for making this experience amazing!! I received my phone in 2 business days and that was during the Xmas holidays! Wow!!! I highly recommend Baka to everyone and will use them again!!!
My iPhone8 is amazing and I am still learning more about it daily!!
Keep up the good work Baka!!
I have been a returning customer for many, many years. I have ordered many phones. Each time, it was an easy transaction with no issues. The customer service I receive is always excellent! Thank you Baka!
As the title says I always have a pleasant purchasing experience online from Baka!
Excellent Online Experience
Thanks for the great experience.
EXCELLENT CUSTOMER SERVICE!!
I completed a hardware upgrade, online in less than 10 minutes. No problems. So easy to shop with Baka.
I expected it to be daunting but it was a quick, easy experience.