Reviews: What People Are Saying About Baka Mobile
Have you bought from Baka Mobile before? Please share your experience and write a user review.
Users gave Baka Mobile an average score of 4.7 out of 5 Stars based on 654 reviews.
Very happy with the customer service i've had on the phone and on the live chat support. Just awaiting the arrival of our new phones!
delivery has always been prompt and customer service has been very good.
from Calabogie, Ontario, ON
26 Jun 2017
Very easy to contact and very knowledgeable with products and able to provide quick and accurate answers to all my questions.
baka customer service staff have been excellent
easy to use site-excellent value
Easy to follow. I had a few extra questions and contacted them by phone and was able to have al questions answered quickly.
I've been with Baka for over 7 years.. it's so nice to work with a straight forward website and I can always quickly get in touch with a representative if I have questions. Very happy with Baka.
had one quick question before confirming my order and the person I spoke to was a great help.
from Snow Road Station, ON
17 Jun 2017
amazing online experience through simplicity
Super easy to upgrade hardware online!
This is, I believe, my third phone from Baka. I've never had any issues, or problems with my phones; or Baka.
Baka Mobile has always provided the best service.
For a technologically challenged individual, I was able to navigate through the entire process with ease Thank you!
good very helpful on the chat line
Very easy to navigate the system. Lots of information about all packages available. Goo customer service.
Very well thought out online ordering process. Extremely efficient and easy to use.
Great on-line experience - very clear information and steps!
Very Good. The pickup option is outstanding, and one I have used often
I spoke with Victoria on the phone and she was a great help! She is an amazing customer service rep and the company is lucky to have her. She was patient and kind and helped me for far longer than I probably deserved.
Thank you for bringing back customer service!
Quick & convenient, no problems ordering from the website. We'll see how quickly everything gets processed.
Excellent ordering so easy
Called to clarify few items on the web order and found it very helpful. Person walked me through some of the screens to ensure no errors in ordering. Thanks. I hope delivery and setup would be as easier as ordering.
ALWAYS QUICK CURTIOUS AND PROFESSIONAL!!
The service was easy to use.
This ordering system is great. It's simple to navigate and as a corporate customer I love the saved address dropdown.
Excellent customer service for all of my questions and easy to use website for placing orders.
thank you. all my questions have been answered professionnally and in a timely manner. I have gotten all the help I needed when needed it. You have awsome statf
Baka has always been fast, friendly and very professional! They try hard to get you the very best.
Online chat support made the order super easy and Kelsey was excellent...even when I was finished ordering she answered further questions on transferring old SIM cards etc...great service and a great price...thanks guys!
Debbie was awesome - really appreciated her help!
Process was quick and seamless
Great Work People. Saved a Ton of Time
I called the Help Line to verify my cart prior to placing my order. I was pleasantly surprised at the hours of customer service and the quick, pleasant and friendly service I received! It made the process so simple and stress free
Yours reps were really helpful, they were a joy to deal witrh
It's so easy to find what you need on the website, and the staff are terrific and helpful when dealing with them directly.
Like this site. Easy to follow.
Easy user friendly. As well as extremely helpful when I called in.
Excellent help each time I phoned.
Very user-friendly system, upgrading my device and switching plans was easy to do and took only 15 minutes from start to finish.
I appreciate the support of Baka customer service. They answered my questions less than 10 minutes.
Always like dealing with Bake great service
Had a few questions about ungrading phone, SIM cards and shipping inactive vs active. So helpful in live chat. Made ordering super easy.
Very user friendly site. Thank you
The online system was straightforward and easy.
Every easy and fast to use the online service.
Website is user-friendly.
When I contacted Baka, they were also very helpful.
I have dealt with Baka for several years now and NEVER disappointed!!
Excellent customer service from Daniel. Professional, courteous and patient. Online experience was great!
Many thanks to Ron and the staff at Baka Etobicoke! They were more than helpful and fair in guiding me through dealing with a broken screen on my phone, setting me up with a loaner, getting the repair done economically and in a very timely manner. Excellent customer-focused service. Kudos!
Very busy site, but still user friendly...great BAKA service staff...
Baka has great customer service and easy to deal with, was just blown away by the 200$ increase in phone prices in a 2 hour period of time.
If you see a price you like, don't delay on ordering.
Very Friendly customer service people, Great online options.
This was a very simple, user friendly site and order process. Thanks Baka!
Easy Forms and quick to complete
Easy, straight forward and convenient!
When I had difficulties I had no trouble getting help on both live chat and by phone. Great experience!
The form were very easy to go through and I heard the company has great customer service
The process to order a new phone is very straight forward on this site.
Thanks @BakaMobile for making orders online SO easy!
Online purchase is easy. Two calls to Baka to confirm details were answered promptly and questions were answered satisfactorily. Always good service
I really like the pop up hints - answered my questions without having to ask a rep at Baka :)
extremly easy to use thanks
Katherine was fantastic! She provided me with all the help I needed. Thanks very much!!
So far, my short experience with Baka has been good
Great to work with unless there is a problem. Phone prices dropped three weeks after we bought and they would do nothing. We have dealt with Baka for many years and felt they should have valued us as return customers.
I have been with Baka for a few years now and have always had great service. Online ordering is very easy as well!
Nicole was so wonderful and patient. Thank so much!!
the site works really well
Easy to navigate website and great customer service on the telephone.
Shopping online is easy. Agents are very helpful. I've been a Baka customer for many years.
Amazing - so easy to follow; great information; prompt service and delivery of product -- highly recommend as a service partner for Bell Services.
Great website! Easy to use!
This site is super easy to navigate and to order from using my union discount.
It was easy to choose my device and plan online. Easy to follow through on check out. Hope the after sales service is just as good
It was easier than I thought it was going to be :):):)
Process was very simple, straightforward, with easy-to-use information links. Very impressed.
Great Deals, Great Service, especially with the confusing migration stuff!
On the recommendation of a friend, we came to Baka.ca to simply check out their competitive rate plans and phones. I initiated an online chat with a Baka representative simply to ask a few questions, but was so impressed, I ended up signing up. Looking forward to my new relationship with Baka!
Customer service is awesome! Helped me through the online setup.
Excellent help from Debbie. Many thanks.
from Niagara-on-the-Lake, ON
1 Mar 2017
Prompt and excellent service! Website is simple to navigate.
talked to a rep first and he was amazing, stepped me through the whole process so I could do it on my own
on-line ordering -- easy to find what I need and order. Shipping has always been prompt
So looking forward to my new phone. It was a breeze to select a device and plan and transfer it over from my current provider!
It was real simple and easy very user friendly
This is how ordering online should be. Easy, well ordered site. No confusion.
Easy to navigate. Didn't have to search around.
We just ordered a new phone for our daughter. It is being delivered directly to her at school. I am happy they automatically transfer her old Bell account and number. Easy peasy.
Outstanding customer service!
Service department A++ - shipped phone in for screen repair and the turnaround time of 1 day exceeded my expectations. Thanks Ron!
Excellent easy to use website
Online ordering very easy :)
It was easy to order more than one cell phone device.
It was easy to follow the screens.
It is easy to revise the order if you forget something and it keeps Checkout info if you have to do that - huge plus :)
The customer service and online ordering process is easy. The customer service call that I placed in advance of my order was excellent, I was given clear and precise instructions as to how to upgrade my account to corporate and what it was going to cost. looking forward to a long relationship with Baka!
Great website. Very easy to use and navigate. The steps to make an order are in a sequence that makes sense.
Added an Iphone 7 to my corporate account and pleasantly surprised how easy it was over the phone.Big Thanks go to Victoria and Mike in corporate sales.They really want you to be happy with your purchase.Other business's could learn from you guys.Keep up the great work.
John was great and helped me through everything. Way easier than dealing in a store.
clear instructions, easy process to follow
I received excellent guidance and service from BAKA. I have been ordering from them for years and will continue to do so. Thanks so much for making it an easy and enjoyable experience!
Very fast, pleasant service. I have been wth Baka for a few years and they are always reliable!
Very helpful and patient person, please keep up the excellent service. Thanks
quick, to the point and got it done in no time!
Fast and reliable network
Baka has an incredible web presence and an easy to use interface for ordering and/or upgrading. Baka always delivers!
Online ordering is super fast and easy. Customer service via the telephone hotline is excellent as well. Great job Baka!
Baka continues to be our first choice for mobile products
Easy online ordering experience. Can't wait to get my new phone.
Too much information required especially when the customer has an existing account with BAKA. Very bad when you don't accept Visa / MasterCard debit, I have two accounts with BAKA so what is the credit check for me to key in my personal credit card information.
This was an easy painless way to do business. Thanks.
Super-easy to upgrade my old BB!
Great site with excellent, and easy to follow/use guidelines. Very straightforward
Love how easy and quick it is to process your orders.
Baka's online ordering process was very detailed and easy to complete. I spoke to Nicole before getting started to clarify a few questions I had and she helped me with them. Overall excellent experience!
Provided every information I need to know to complete the transaction. It's like being directed by a live person.
The online order process is very quick and easy.
Took less than 15 minutes to order my new phone
Time consuming when completing the detail especially same for each order
Upgrading my new device was easy as 1,2,3!
We have enjoyed our relationship with Baka for many years now and you continue to make things easy and straightforward, from online shopping to customer service. We have had outstanding service whenever we have a question or concern and have called to speak to a representative. Your website is easy to navigate through, answers all our questions and just makes the shopping experience so rewarding. Looking forward to receiving our new phone soon and we look forward to many more years as Baka customers. Keep up the great work, Baka!
everything was straight forward user friendly
Very intuitive, smooth and easy process online!
Cannot thank your employee Milly enough for helping me out when I was in dire need of another phone (I broke my last one); she handled everything quickly and efficiently for me and I had my new phone in my hands within 2 days. Great service at BAKA.
very user friendly and easy to understand and navigate :) Customer Service is great - thanks Nicole for all of your help!
The process was very user friendly and the system updated with every add on I did to show my final amount.
Thank you for the assistance via phone on my questions too.
Online experience was initially frustrating but the customer service was very helpful(phone service)
Thanks for providing an easy way to order.
Nice to quickly review and access, place order and hopefully receive in a few days!!
The online experience and discussion with Baka reps was friendly and professional.
I could not get through on the phone, that was a pain as that is my preferred method to buy any product from anywhere. I like dealing with real people. So, I was forced to go the online route. However, the steps were easy to follow and instinctual. Still, I really like dealing with real people, so, at the end of it all I am, sadly, disappointed.
it was fast and an easy experience. Cheers
Very easy to use...thanks
Thank you for your patience Nicole, you are the best!
Great service and very helpful!
Website is straightforward. Easy to order what is needed
I can not thank Baka enough. I was switching from a corporate plan to another corporate plan and Bell made it tricky but Baka was so great to explain things to me and make this process painless. Thank you Daniel and your team!!!
Super easy to navigate and follow.
quick and easy no problem
love dealing with Baka. Never any issues with processing.
I have been with Baka Mobile for over a decade and I have always had good experiences and fast service with them. Thank you :)
Easy process...hope the phones come in as planned!!
No one on the Baka telephone or chat so I hope my online order goes through.
I can not believe I have upgraded from my old LG phone and talk/text plan to data and an iPhone!!
from Woodbridge, Ontario, ON
24 Nov 2016
I love using the online ordering - it is easy to follow and it user friendly. I even love calling in to order. Everyone is always very helpful and knowledgeable.
Easy to navigate. An enjoyable experience.
It was easy to upgrade my cell service and order a new cell phone thru the website. I spoke to two different agents on two different days; both where pleasant and extremely helpful. Love dealing with these guys.
Love the plan, love the service.
And very convenient and fast.
it was good, easy and fast.
When we first went online the phone was $198.00; when I signed in it was $398.00. Not sure why and not too happy.
Website was very easy to use, all the information I wanted/needed was up front and obvious.
Easy to order, very user-friendly. Excited about a new phone!
Went seamless. Easy to input and pay.
Great easy to use website and activation is easy
easy and straight forward.
Nice, easy to use format. Thank you!
great - simple and easy to use.
I was nervous doing things online but service agents were extremely helpful when I called in for assistance.
Excellent product/feature information provided during the ordering process.
3rd order i've place. So far service has been great. Thanks
Very easy process. Thank you.
3 new phones & plans from start to finish in record time!! Rocky was amazing - he's knowledgeable & has great customer service skills. It was a pleasure!
SERVICE REPS WERE VERY HELPFUL. THEY GAVE ME RECOMMENDATIONS TO HELP WITH MY PURCHASE
Very fast and effective and very user friendly
Easy to find product on line with product number.
The store is super simple to use and intuitive.
Very detail oriented
Would get a full 5 stars if inventory levels were included - would be nice to know if a phone model /style is in stock before ordering it.
simple , easy order process, helpful on the phone as well.
Online ordering for accessories was simple.
Easy and very detailed form.
I have never had a bad experience with Baka any time I have had any problems they have always been very helpful and knowledgeable.
The online experience was relatively painless.
Easy to navigate this site.
Easy and quick online order process, everything is covered, no questions during the ordering, keep up the good work!
from Woodbridge, Ontario, ON
21 Sep 2016
It is very easy to follow when ordering a phone through your website.
Very efficient, no issues.
However, there should be a drop down box for my location in Ottawa, Ontario
had trouble logging in and your rep was wonderful helping out
Smooth process!! No confusion
upgrading my device was easy and painless! We have purchased many times through Baka and will continue to do so
personal call on my first upgrade , cant recall his name , but convinced me to upgrade my other phone in the same week...thanks..
very helpful service person on phone. thank you.
and every single time it's been great. Everything is laid out in front of you and you're never surprised! Great job BAKA
Always easy to place orders!
Online process was simple and easier than I expected it to be. I was confused and had lots of questions. Between email and phone, the customer service was great. Baka is quick and helpful via email and the gentleman I spoke to on the phone was quite knowledgeable and cleared up any confusion or questions I had.
easy to use, great service as always
Simple and clear process to order my new device.
from Sault Ste. Marie, ON
26 Aug 2016
Easy to find what I was looking for and easy check out!
Couldn't be any easier or faster. Great experience.
Spoke with Alex from customer service earlier and he was friendly and helpful. The order system is quite straightforward. Have always enjoyed dealing with Baka and will continue to be a loyal customer thank you!
phoned customer support to verify plan details and process when porting number. We were reassured that everything should go smoothly, and I am certain it will.
very good service. I had a problem online and called customer service who resolved it immediately.
online experience is super easy
Using this site is extremely easy! Go ahead, place your order, it's easy to do!!!!
Nicole was amazing!! She was very helpful and provided excellent customer service. She was the entire reason why I chose the plan through Baka. Without her assistance I would have chosen to go elsewhere. She deserves to be rewarded for a great job!
Ryan was very personable and helpful and dealt effectively with two customers at the store at one time with calm professionalism. Calls to head office by both myself and Ryan yielded positive results (even though my phone did not survive!), and the phone staff were pleasant to deal with. Thank you!
Ordering online was a breeze after talking to a very helpful customer service rep.....
Ordered a Note 7 and there were some complications.
Shavone patiently worked with me to resolve the issue and ease my concerns.
Great customer service!
Easy to navigate the website and no problem checkout
efficient, clear, perfect!
Your Customer Service Reps are Awesome, Especially Alex.
Short wait times and no BS over the phone. Great experince
We have been with Baka for a bunch of years with personal phones and we are back with them corporately. Sign up for my replacement phone was simple and easy. I fully expect that the delivery of that phone will be just as easy.
Great experience, easy checkout. Clear and concise, especially compared to some competitors sites.
During my order, I had to call Baka for assistance (I was ordering 2 phones and packages for my twins and was having difficulty). Alex helped me out and basically held my hand throughout the process. Made it easy and quick for me to complete.
Easy, hassle-free experience. Thanks again, Baka!
staff are very knowledgeable about company policy and products, courteous and take the time to explain questions
Easy Online System. Quick confirmation!
Extremely Happy with Baka. Shavone S, helped me resolve my minor issues quickly and painlessly. Great Service BAKA!
Thank you Shavone S.
The online ordering was simple and fast. Nothing was left to chance. All areas were well explained and user friendly. Well done!
Great experience every time!!!
Nicole helped me through email. I am very impressed with the excellent quick customer service that Baka has.
Found the website incredibly easy to navigate, ordering my new phone was simple and straightforward
great easy online ordering!
easy to use online purchase
from Niagara -on-the-Lake, ON
21 Jul 2016
Site is easy to navigate, order steps are clear and organized. Good Job
Always pleased with the service from Baka
I've ordered from your website many times and always goes perfectly.
Very easy and very quick for checking out process thank you
Ordered on line. Straight forward. Made a call for clarification and received a prompt answer.
like the ease of use... nice order form
Just want to say that thank you to Alex for providing excellent customer service. He answered all my questions about my current rate plan, was patient and even made suggestions in order to keep the rate plan that I currently have. He is an amazing representative for Baka. Thanks Alex!
I like the way communication has been handled, Simple and Lean and I could order in 2 minutes. Good Job on the Comm
Had a great representative that helped me thru the steps Thanks so much
Very easy to use. Took less than 2 minutes to complete order.
I ordered my daughter's new iPhone online. I called a rep for clarification on an item or two. Straightforward process and friendly help.
Online purchase was a breeze, and Cora was amazing help answering my questions beforehand.
Excellent Website and a breeze to generate order!!
Great Service - Fast delivery and Good technical/customer support
The website is very easy to navigate through and not annoying at all.
Alex has been very helpful and great to deal with.
I've used Baka in the past and continue to use your services because it is easy, convenient, and I have always had pleasant experiences with your customer services.
I have purchased 6 or 7 phones through Baka and I always very satisfied with my service. Keep up the good work!
I called and spoke with Alex. He was knowable and courteous. He had all the answers to all my questions. I highly recommend this service. 5 Star
I ended up buying 2 phones and Plans, Note 5 and Edge 6. Looking forward for them to arrive.
I called and spoke with Alex. He was knowable and courteous. He had all the answers to all my questions. I highly recommend this service. 5 Star
I ended up buying 2 phones and Plans, Note 5 and Edge 6. Looking forward for them to arrive.
I am very disappointed that I could not keep my existing plan
Was a nice and painless experience
Always great customer service when I call in with questions. People speak clearly with no difficult accents and are very knowledgable.
Great customer service in a timely manner!
Excellent Customer Service. Process was quick and easy. Thank you Nicole!
from Niagara On The Lake, ON
12 May 2016
Fairly easy to get through it
Daniel has always provided excellent service... very happy with all my Baka experiences
Quick, easy, straight forward
Very quick and easy to use. Very user friendly website.
Online was ok...but I called and spoke to Alex who got the transaction processed before the day end. He was fantastic!
Coming from Telus as they do not want to cut existing customers a deal on new devices. I packed up and Came over to Bell. Hope it's the right move!
Needed a little help because it was a corporate account but help desk guided me through. Thank you
Always excellent especially Pat and Mark (okay they are the only two people I know by name :) )
Quick and easy to use online ordering. Great staff! Would recommend Baka in a heartbeat.
Very user friendly. Wish they had later business hours to call, but very very impressed with the whole experience so far
So far, so good....pretty straight forward
Baka site is the best. Clearly laid out information, choices and checkout is comprehensive.
Website setup is a breeze to run through. Had no difficulty finding what I wanted or making the order.
Well laid out and easy to use. a great online experience.
I found the customer service and online experience of Baka Mobile exceptional. It was very straight forward and so user friendly!! Thank you so much for that!!
Excellent - portal is user friendly
Excellent - spoke with agent first, then ordered on-line
Amazing experience overall, I highly recommend this company.
Ordering is so easy via the website and the customer service is by far the best compared to other outlets
Great service! Very quick and helpful! Thanks Baka :)
The process went well. Excited to get the new phone!!
Super easy site to use, great plan offered as well! Thank you!
Very easy experience! Thank you
Very Helpful customer service support about my order when I needed some questions answered regarding such items as the sim card.
Excellent customer service!
Very friendly, knowledgeable and helpful !!!
Quick and Courteous response to questions I had regarding switching to my new plan. Thanks Nicole
My experience with Baja was nearly perfect. Quick shipping time was great. Great company. I wish they had more promos for new activations though. I'm waiting on switching my wife over to this company but am waiting for a good promo.
I've always had fabulous service with Baka. My inquiries are answered promptly and professionally.
scott was fabulous and patient!!
The site is very user friendly. Daniel N is always very helpful when I need advice.
Easy pages to navigate, information is clear.
Very easy to use. One of my better online ordering experiences
Very easy and user friendly :-)
Customer service was very helpful! I don't upgrade very often and need help with the ordering process.
Great! Thank you.Saving at least 25$ a month.
So far everything is fine, we'll see when I receive this case, could not find one anywhere when I was out shopping today. Hope this is what I'm looking for. Many thanks.
Nicole! She was so helpful and amazing to deal with :-)
Pretty straightforward and easy experience. Fairy easy to navigate and choose plans.
excellent service, very helpful!
Website is simply to browse around, but phone selection is not complete.
Thanks this was awesome!!
really straight forward and fast.
CSR Debbie was absolutely fantastic!! Very patient and clear in her direction. Thanks so much for such a positive customer service experience.
So far on the phone and online has been excellent.
very user friendly and good flow.
Works! Simple and easy to use.
The website needs to be more intuitive when asking for information like IMEI and whether a new SIM card is required. How would a user know that?
Bought iPhone 6 by telephone from my vehicle. Awesome experience! Very helpful CSR made it enjoyable and easy!
Online shopping is great too!
Very Confusing. When an item says that the lowest price possible is $0.00 and then I go through the process and it comes up as $500 I find it very frustrating.
Loved the easy shopping online and the helpful detailed tips beside the boxes!
Nicole was a big help. Thank You.
I find it is excellent service, if there is an issue they contact me right away for clarification.
One thing I would like to see is having access to help in off hours.
Easy process and staff via phone were great!
Alex is excellent as alwys!
Pretty straight forward to use and questions submitted through "contact us" were answered right away!
very good and informative.
The service is timely and the requested clarifications were provided promptly.
Great Web site to maneuver through. Steps were easy to follow and concise. Also great to offer live chat support. I look forward to receiving my new phone!
Thanks Alex for your AMAZING customer service!! I feel confident that if we have any issues down the road that Baka will stand behind their products and services.
the customer service was helpful in answering my questions as I went through the steps to order on line.
Emmanuel is excellent! Great customer service.
staff were very friendly and helpful. answered any questions or concerns I had. thank-you
The service agents were very helpful.
It was frustrating to try to order on cyber Monday and not be able to get through and then the closing time was EST and it ended before 6:30 in Toronto.
Very easy to follow along to order .
I have been using Baka for close to 10 years now and they have been amazing the whole time! So easy to upgrade and order hardware. I'm a lifer!
Baka Employees were very helpful and courteous
online experience was smooth and simple!
Couldn't use existing plan with a device upgrade; forced to choose a new plan.
The whole process worked flawlessly for me. Thanks
very complicated to use, not user friendly
online is a great and easy way to order and when I ran into difficulty your customer service rep was great!
Awesome and easy to use as usual
loving how easy it is to upgrade to a new device
I had a fairly good experience, I was able to pick out different phones and plans and find out the costs before I committed to them.