Reviews: What People Are Saying About Baka Mobile
Have you bought from Baka Mobile before? Please share your experience and write a user review.
Users gave Baka Mobile an average score of 4.8 out of 5 Stars based on 1284 reviews.
Simple and easy, have been buying from BAKA for years.
Website was not as clear as I would have liked. I tried to order a pro iphone but it was not clear that you had to change to a premium plan to get the discounted price. John at customer service was very helpful.
Always have quick and courteous service
Nichole was great and answered all my questions. I sent in an e-mail and she responded within the day.
Comparable prices, excellent service
Customer service was able to answer all of my questions, and then I was able to complete my online order.
Easy to navigate.
I won't hesitate to recommend
web site is very user friendly. Was able to order exactly what i was wanting without frustration.
Great experience with Baka!
Great email response when sending questions about offers etc...
Super easy process from start to finish
New phone ordered in 5 minutes!
Everyone I've spoken to at Baka mobile and home services has been fantastic, knowledgeable and helpful. Not to mention the products are available at the best prices I could find without having to sign up for gimmicky, changing prices.
Excellent website! Made it so easy for me to purchase my daughters new phone :)
Baka has always been great. Very simple and easy to use site and ordering process.
This website was so amazingly easy to use to purchase my phone! Loved it!
Well integrated with our company's policies and straightforward to order while following guidelines.
Great, fast response times
Find the site simple to use. Very convenient.
great online website, it was easy to use
Very easy to navigate through the website. No issues with the process!
great customer service called twice and great service
very simple process to add a new line to my bill
Ordering was a cinch, super-easy process to follow, i've been with Baka for over 4 years now and really appreciate the service i get!
This is the second phone I have gotten from Baka. Service and website are freindy and easy to use.
I had a couple of questions but talked to a polite knowledgeable representative on the phone and she resolved it.
fast , accurate and easy. great online experience.
I called with some questions and the customer service was wonderful!
Have always had amazing service with Baka. I just ordered another phone through them so I hope I didn't jinx it. Service has always been super quick, getting my phones to me when ordered just a few days before Christmas one time, and after my daughter decided to drop her phone in the river another.
Great wealth of info but not cluttered screens.
i did a device upgrade and it seems to have gone flawless
Always a very easy experience shopping with Baka!
I always have a great experience and service with Baka over the past 13 years
Easy to use. Very user friendly. Great deals. This is my second 2 year term with Baka
Been with Baka for years always good service!!
I have been a Baka shopper for 20 years. I ordered my first cell in the year of 1999! Thank you for always being there and providing great products at really good prices! And for the great service I have always received. Your employees are always patient and kind, and I am now 69 and that means quite a bit to me as a shopper.
superbly professional, helpful and quick. All questions answered. Upgrading for my new phone was really fast and pleasureable, Love the Baka experience
The world of online shopping still makes me a little nervous, but this process was as easy as can be. Thank you.
I have used Baka for my phone needs for over 10 years now. Every experience has been seamless and satisfying. I will continue to rely on Baka for all my phone purchases.
The customer service rep I spoke to was incredibly helpful and really nice to work with..
Always a pleasure dealing with Baka
Always a pleasure to deal with Baka. Quick and easy website to navigate through and customer support is always helpful and quick!
Never been disappointed with the service or products
BAKA is the best telephone provider hands down. Just upgraded my phone and ordered a new case! :)
Le site internet est clair et il est facile de passer sa commande en ligne. Merci
Wonderful online service!
I have been using Baka Wireless for about 9 yrs now and the service and price can't be beat. Highly recommended
Always an easy site to browse and select a cellphone, select a plan and pay on exiting c/w a followup email confirmation.
Easy to navigate through the process. Help line was informative fast responding and polite.
This is my 3rd phone purchased through Baka. Their service/staff is friendly, helpful and efficient. Ordering on line is easy and convenient. I also like that you won an Award for being Environmentally Friendly. Well done. Catherine
Baka offers competitive rates and timely, respectful customer service.
Very easy to pick my phone and clear information for the plans. No need to click on hidden menus or extra info, it was all there. Great job!
Been with Baka for many years, great service everytime!
Great service and choices once agaiin.
Customer service was good.
This was easy to use, was marked by step by step production, and worked wonderfully!
Everything was easy to use and fantastic!
Saw what I wanted quickly and easily. No hassles ordering. Easy check out.
This is my third or fourth purchase through Baka. It is easy to do and phones come quickly. The plans are better than any in the store.
Very good company
I ordered from here on Monday
Received the phone on Wednesday.
Using the baka website is extremely intuitive.
Ordered a new Samsung phone
Received it extremely quickly
Opened the package
Not a single issue with the device
And the service is exceptional!
Super and Easy and cost effective with good selection of mobile options. Very happy with my decision to go this route rather than going to a store.
Assuming everything goes well with delivery of the product, selecting and purchasing a new device and continuing with an existing deal was so simple and easy! I'm not sure why I would ever bother going anywhere else.
le site est tres user frendly
I have always had awesome customer service
Easy buy. Lots of choice. Thanks Baka!
Great experience - very detailed walk through
from sSt-Jean Richelieu, QC
25 Feb 2020
super bien été
I have been purchasing my cellular devices from Baka for more than 10 years now. I have only had great experiences in my transactions and have found that my online purchases have been very easy to make with them.
Loved the online website. Managed to get my phone and new plan all online. Loved the quick and fast process of doing it myself.
Great service, got stuck on line, called customer service. Very efficient and polite. Was then able to complete order on line.
It took less than 7 minutes.
Thanks for the quick response and service..Great customer service help line
We purchased two phones back in August 2019. Christopher F went above an beyond to assist us! Excellent customer service!
This is my 3rd purchase . Great customer service and very user friendly.
Great customer service, fast deliveries
Excellent customer service from BAKA made switching accounts painless.
Great customer service online and by phone
The website was very user friendly and easy to navigate. I called a Baka store for some clarification and the employee was very friendly and helpful. As long as the rest of the process goes as smooth, meaning I get my phone with no real hassles...I will be a very satisfied customer!
Awesome experience, very easy to use.
Easy to follow process. Quite helpful information provided through out the process flow making it a breeze to order a new device
Ordering the new phone is very easy.
Excellent experience as always, BAKA customer care is tops!
Always fast and friendly, I have six years experience with Baka and I won't consider anything else!!!
The screens were easy to follow and I was able to complete my order without issue.
Excellent Customer Service with quick responses
Website and phone support are great! Port and device upgrade are super easy online
Was a pleasure to talk with Manuel
Ordering online or by phone is super easy when you order through Baka. Their staff are always friendly, knowledgeable and helpful. I highly recommend Baka!
I have been with Baka Wireless for almost 20 years and they keep getting better each day. Really easy to navigate, awesome online purchase experience!
Keep up the excellent work BAKA:)
Called in with questions, staff friendly and professional.
Website is intuitive and easy to use.
The website is so intuitive, it makes online ordering very easy.
Bought from Baka before and I can tell you that customer service is excellent. Web site and ordering is transparent. No hidden price etc. I have had experience with other major service providers but Baka and Bell together beats them all. Keep up great work.
Online service is easy to follow and very painless to use. Your web site has many great phones and the payment plans have a great selection. Thank you for your services.
Customer Service is excellent and easy online ordering. Very quick response to emails.
Ordered my new phone after 2 years... Always a pleasure to deal with baka
Great Service and very helpful!
Prompt response to emails
The simplicity and convenience of the online ordering forms were excellent.
Its always a pleasure dealing with you people.
We enjoy Baka mobile and their staff for great service. Can’t wait for the new phone!!
I have always been pleased with BAKA. Have been a long standing customer.
from Sault Ste. Marie, ON
2 Sep 2019
I've used Baka for several years now and they have the best phones at great prices with excellent data plans!!!
from kingston,on ,August 30/19
30 Aug 2019
Baka Mobile communication what ever you want to call it.... they are amazing
staff, delivery, phones , plans, best ever.
always a wonderful, successful experience with Baka! Simple, fast and efficient.
The website walked me through what I needed to do and when I had a question the staff were very quick to respond to emailed questions. First rate!
Fast service, knowledgeable staff and great value for the money!
Honestly, the website is light and quick to load, contains all the vital information clients will need, and has a clear and easy-to-understand user interface.
All three points above, surprisingly, are not found in the Big Three. Very impressed with the online store experience so far. I hope your customer service lives up to the impression your website has given me!
Great service when I needed to call for assistance
Very easy to navigate this site.
Ordered my new phone without any issues.
Very speedy/timely customer service response with very direct instructions provided
Overall extremely easy online system for users
unlike standard bell sites this one is easy to find info and navigate.
Always an easy experience
So easy to use the website and navigate around...when I needed help someone was just a simple email away and fast response time.
I have purchased from Baka twice in the past and have found the online experience to be easy and user friendly. I have also always had excellent service from their professional and knowledgeable staff whenever I have had questions about the product I was planning to purchase.
Amazing online experience...quick and easy. Called earlier and spoke with Alex. Answered all my questions quickly.
Always a great experience using Baka online or via phone.
had to call to confirm some questions, csr was very friendly and helpful :)
EXCEPTIONAL CUSTOMER SERVICE GOING ABOVE AND BEYOND
Pretty happy with the online purchase of my phone upgrade. Easy site to maneuver and lots of information available on all products and accessories.
I spoke to an agent named Frank on Friday. Together we went through the process of ordering a new device and he made it very easy for me to understand. Will definitely be recommending Baka to my friends and work acquaintances.
I have been purchasing phones and accessories from Baka, for both myself and my place of employment, for years now. And each time I do, I am always impressed with just how easy it is to make those purchases online. The entire website is very user-friendly and a breeze to use. I plan to continue buying from Baka for years to come.
Just purchased my new phone and cannot wait to get it!! Baka's website makes it easy to order online. Everything is laid out easily and you just follow it step by step. I always tell my colleagues about the great deals and service with Baka. Awesome deals on new phones! Awesome website and customer service
great experience. excellent customer service. very helpful in answering all my questions.
overall positive experience and speedy response times
The BAKA Team has always delivered knowledgable service, great support and a slick online experience... guided me through the best bundle of services to support adding my Apple Watch to my account!!
So easy to use and customer service is outstanding
Easiest way to get a new phone and setup a new account!!
Everything was simple to follow and easy to find what we wanted. Love buying from Baka.
Always a pleasure. Thank you!
This is my first time ordering from Baka Mobile. I was told by many of my coworkers about them. Finally decided to go with them, GREAT plans, lower prices than many places, great customer service when called, easy to ask questions and have immediate answers. Thanks!
I thought signing up and navigating through this system was very easy. I am not usually comfortable, setting myself up using online systems, but this one was very simple
Very useful and easy to use too!
So easy to shop online! Thank you!
Very easy to navigate and descriptive. Very satisfied.
I have been with Baka for over 15 years and they have always been awesome. No issues ever with upgrades or plan changes
Friendly and helpful and patient with me.
Ordering online was easy & very straight forward. This is I believe my 3 or 4 phone I've ordered online from baka. No issues what so ever
Process was easy and the pricing was excellent!
Easy to follow on line....prompt response/service for any inquiries...knowledgeable on line support...happy
The process for ordering a phone is very easy and takes little time. I did have one question and an operator was able to answer in no time. I also didn't have to wait on the line. Great service!!!
Super easy process. Great service
I have been using Baka Mobile for a few years now and I have always had no issues. Seamless process to upgrade phones.
Awesome service Baka Mobile.
I am AMAZED at the customer service at Baka Mobile. Zlata was my customer service representative. They helped me over email, because my phone was broken. It was a bit more time-consuming, but it was what worked for me. Zlata was very customer-focussed, and I am very impressed with Baka over all through the past several years that I've done business with them.
Thanks for keeping things clean and easy!
No customer service required but the upgrade after a 2 year term was quick and easy. Customer service in the past was always good.
Excellent speedy customer service and responded within an hour. Very easy-going through the website. Keep it up! Good job!
Excellent customer service.
Baka is always easy to deal with..Their website is easy to use and if they have questions they will email you.
Efficient and clear communication with customer service! Detailed and easily navigable website!
Intuitive steps and option screens
I've ordered from Baka numerous times and love the service they provide. If I had to complain about anything it would be that you can't pick up items from local Bell locations. But all in all they provide great customer service and great products.
I loved how easy it was to work with them and their turn around time is also pretty quick.
Baka’s online ordering is clear and well structured for a prompt check our experience. Great deals and highly recommended.
The website was user friendly, and when I had a question regarding SIM card compatibility the customer service agent I spoke with was very helpful.
They do an exceptional job at keeping you happy
Made buying a new phone and plan easy
Amazing service and great plan prices. Thanks so much
Third time I have ordered a phone online with a corporate plan. Excellent and VERY easy!!
Bought from this company about 9 times. Always smooth process. Quick delivery.
very straightforward online process, thank you!
Good experience ordering from my mobile phone!
On line steps were very easy to follow to complete the process. Had couple questions and customer service was very polite in answering them.
Was able to quickly navigate the portal to initiate an upgrade....nice and easy. One of the better online purchasing experiences...thanks!
This is my 3rd time using Baka and each and every time has been a positive Excellent experience.
Awesome plans. Awesome service. Awesome experience. 6 years with Baka now, no complaints.
Have ordered phones online for myself and my kids who are also on my plan - never had an issue.
Le temps de réponse était rapide mais pour obtenir la 5e étoile, ça prendrait un service complet et en français. Sinon très bonne expérience.
Very personable staff.
Great price and super fast shipping!!
I have been ordering from Baka.ca for many years now, and each time I place an order, I always have a very positive transaction. They always respond promptly to any inquiries or concerns.
Thank you Baka!
Been with Baka over 15 years and have always had a great experience. Easy to order and staff are excellent. Great buying experience, will continue to be a Baka customer for long time to come!
This is the second time I have bought from Baka. I have called for assistance both times and was never on hold for more than a few seconds. They were able to answer all of my questions promptly and my first phone arrived within a handful of days, so I expect nothing less for my second device and accessories.
Frank was great!! he helped me with my order and was very kind. He walked me through all the steps. Very patient young man.
Been with Baka mobile for a couple of years now. Excellent service. Thank you
great customer service with agent Debbie
I like how easy they make it for me to get a new phone!
Easy to deal with and fast
Company is prompt in their responses, easy to deal with and extremely professional!
All selection is easy and has clear instructions
I just upgraded two phones to new phones and plans with BAKA. They were easily reached by phone, very helpful, and the process online was simple.
No problem shopping on the Baka web site.
Found what I wanted, add items to the cart, review items, paid and done.
The selection is phenomenal and the website is so user friendly. No guessing at all.
Baka has one of the most user friendly experiences on the web. There is no guessing and each section is straight forward and if info is missing it is highlighted for you. No guessing or difficulties
Easy to use. Ordered new phone within few minutes.
The process was user friendly and efficient! I am very happy with the customer service when I called and the simplicity of the website. Thank you!
Les conseillers répondent rapidement aux courriels et le site est facile d'utilisation même la première fois.
This is my 4th 2 year term with BAKA, they cant be beat for price, customer service and fast shipping!
very quick and easy with good prices.
Exactly as advertised. Easy to use and GREAT prices
I have purchased at least 10 phones here for myself and others and never had a problem. Fast service is a plus!
I may always be a few versions behind on the latest iPhones but Baka always has the best prices and plans. Got my blackberry first and then traded up to an iPhone4. Been hooked ever since!!!
bought my 5th phone from Baka - best deal anywhere!
Customer service was great. All my questions and concerns were answered. The person I dealt with was professional and patient. All in all, a good experience. Baka carried exactly the right phone for me with an affordable plan.
Upgrade procedure seemed easy ... hopefully it is ready soon for pickup
Been using Baka for years...excellent service
Online experience was excellent. Has an intuitive interface, easy to navigate, no obtuse language
This is my first time dealing with Baka and I just ordered a new phone. Pretty seamless. Now just to wait until I receive the phone.
There is nothing Baka could have done to make this better. I dealt with a few different women. They were second to none. I am sorry I can not give you their names. If only Bell was half as good on their end. Thank you.
Easy way to order a phone. Very hassle free.
I've been ordering iPhones since the iPhone 3 and using BAKA as my source and I am always pleased with the service.
I would like to say that Baka Mobile has excellent customer service. Over the past few weeks I have emailed them questions before my husband and I finally decided on a device and a plan. They always answered all my questions promptly. Thank you.
I have to say, it is always a pleasure to come online with Baka and order my new cell phone. Once I see that I am eligible for a new phone, I just view what's available and follow the simple instructions. As well, the folks at Baka are very helpful. Thank you!
So I'm finally bowing to the pressure and getting a cellphone... I wasn't looking forward to the experience but your site is so easy to use it would have been hard to make a mistake, like buying an incompatible accessory for example. Thank you!
Great experience dealing with Baka and all their staff - helpful, courteous and always willing to go the extra mile. I'm a loyal customer with Baka and look forward to continue purchasing our phones with this company!
Website is very user friendly. Also because internal IT have necessary step by step instructions. Also, tried the help line and they were very friendly and accommodating. Also refreshing to observe that they is no wait time to Help Line.
This is the first cell phone I have ever bought! Each representative I spoke with where professional, knowleadgeable and delightful to deal with! Thanks to each and everyone of you for making this experience amazing!! I received my phone in 2 business days and that was during the Xmas holidays! Wow!!! I highly recommend Baka to everyone and will use them again!!!
My iPhone8 is amazing and I am still learning more about it daily!!
Keep up the good work Baka!!
I have been a returning customer for many, many years. I have ordered many phones. Each time, it was an easy transaction with no issues. The customer service I receive is always excellent! Thank you Baka!
As the title says I always have a pleasant purchasing experience online from Baka!
Excellent Online Experience
Thanks for the great experience.
EXCELLENT CUSTOMER SERVICE!!
I completed a hardware upgrade, online in less than 10 minutes. No problems. So easy to shop with Baka.
I expected it to be daunting but it was a quick, easy experience.
As always, fantastic service!
I have been with Bell Baka for 10 years now, and I love them. I have never had any problems with their service, and I always have lots of options when it comes time for an upgrade.
Thank you Baka Bell.
Awesome and easy experience!
I have purchased a number of phones through Baka over the years and the service and experience has always been beyond my expectations. Highly recommend.
Ordered a number of items from them this week and all was great.
excellent customer service
very easy and fast way to upgrade my phone from the comfort of my home
I never have any problems dealing with Baka Mobiles customer service. Always friendly and very helpful.
We have been using Baka for a number of years. The service is always excellent. Online ordering is quick and user friendly.
Very easy to navigate through and quick.
Great experience every time we order through Baka.
Great Site. Easy to navigate and great deals on phones! That's why I keep coming back!
Always so helpful and great customer service!!
Thank you all at Baka. You answered my many questions and guided me through my experience of ordering on line, a device upgrade and a new activation. The 'help line' personal was very gracious and helpful to me.
Very user friendly website. Took me less than 5 minutes to upgrade my phone! Have been using this company for years and will continue to do so!
I've been a Baka client for a few years now and our family has accounts with their mobile, tv, internet & phone services. Baka has great deals & amazing customer service. Keep up the good work team!
Super Fast Way to make a purchase of a new phone and plan.
Easy to order and quick to get the products ordered.
Easy to use, well labelled, all details included. Called when I had a question and it was answered in less than a minute.
The we site is very easy to navigate and online ordering is just as simple as in store. Went smoothly!!
Very impressed with the online process for purchasing devices and porting existing number. Service for one phone call was excellent as well.
Easy online ordering, fast and prompt service, Baka is prompt and attentive to all issues/concerns. Would recommend Baka to friends.
Knowledgable and friendly service every time we purchase something from them.
clear instructions, easy to follow process!
Site web intuitif, commande de cellulaire simple et rapide. Service à la clientele très efficace également!
Your customer service is outstanding. From ordering online to receiving the shipment and activating upgraded phones was less than 3 days. The nano card addition was a seamless process that your rep took me through over the phone.
I just ordered car chargers as a bonus.
I'm buying lots of equipment from Baka. Their services are exceptional. Highly recommended.
The online ordering system just *works*. No issues, easy, straightforward - a pleasure.
I was on the phone with a Baka representative as I completed my online transaction. The representative answered all my questions and guided me through the process. I can't say how my experience would have been with just the website. Overall, I felt like I had all the help I needed the entire time.
thank you to baka's very professional contact people. They made phone upgrades seamless. From the online order to activation was less than 3 days. What a super helpful and dedicated crew. Keep up the great work.
great group of people @ Baka
Very satisfied with my on line experience in upgrading my new device.
I put off dealing with Baka because I didn’t know how hard it would be to deal with, but it turns out everything was very easy! Thank you Baka.
Great service. Received my last order in less than 24 hrs. That's fast!
Overall I found the online experience to buy my new phone very positive. It was fairly easy to use for someone like myself with limited knowledge of technology.
awesome they were great and helpful
better than other shopping experiences tbh and ships to alberta. note that when you select provinces outside of ontario, they reduce the HST to whatever is appropriate for your province
We're very happy with how easy it was for us to upgrade our phones and phone packages using Baka Mobile's online access. Thank you for making this transition easy and stress free.
Everything from the service, price and shipping were great!
Website easy to follow and navigate. Link buttons take you to the next logical page making experience simple and straight forward.
Always dealt with with efficiently and politely, thanks Daniel.
very Professionally done ! Thank you
Easy to navigate and the customer service was helpful when needed for questions!
Very easy to upgrade online. Great system that works!
Great online service. Very straight forward and user friendly. No need to wait for long hours on the phone like other service providers, such as Rogers.
from St. Joseph Island, ON
20 Sep 2018
On Friday my 1 1/2 y.o. LG G5 died very unexpectedly. I called Baka for a replacement phone and dealt with Daniel W. He was friendly, knowledgeable & very thorough. While walking me through the process he ensured that I was aware of the costs associated with an early replacement. He made sure that the phone I wanted was in stock. He also agreed to mark the order "rush". Monday morning I received notice that the phone was in Purolator's hands and Tuesday morning I took delivery of my new LG V30 in Sault Ste Marie. As always great service and great products from Baka staff.
On-line experience is very easy. Always easy to order through BAKA.
Very easy online experience and immediate response to my emails and phone calls.
Been ordering through Baka for over 17 years now, always easy and right.
I have been with Baka Mobile since I got my first cell phone 5 years ago. Baka is the greatest. Great support. Great customer service. Fast response and very friendly staff. Excellent to deal with.
Great company. The ordering process was quick and efficient. The phone was ready for pick up next day. The staff were very knowledgeable and professional. Would highly recommend!
Always a pleasant experience with Baka. great prices
Certainly easier than trying to talk to an actual person
The telephone helpline staff answered right away and really knew how to help. Online ordering was painless.
Online service simply and efficient.
Excellent support staff service.
Seamless and easy, I purchase hardware here all the time. Thanx BAKA!
Very straight forward. Thank you.
The service is fast and quick, the portal is very user friendly.
I always have a wonderful experience dealing with Baka
User friendly interface. Easy to follow and use. I am satisfied with my purchase.
I love the price, the service and the convenience!
GREAT AND SEAMLESS SERVICE
BAKA IS ONE OF THE FRIENDLIEST PEOPLE TO DEAL WITH WHEN ORDERING PHONES. WE HAVE ORDERED MANY PHONES FROM BAKA AND WILL CONTINUE TO DO SO. THANKS BAKA.
A few online clicks and my upgrade was complete
Simple and easy to use with a wide selection of phones
very easy to order and very user friendly
super easy and straightforward
easy to use and never have a problem using Baka !!
Very easy to order on line!!!!
needed some assistance with ordering a phone online. Contact person was very helpful with the order process.
Super easy, great order support when I called in! Thanks Baka!! 2 new customers.
Great Service. Very fast response. Very professional and honest team.
Baka is always so easy to use, and when you call to ask questions they are incredibly informative and so friendly!
Had some issues, called and service provided was top notch
Excellent customer service from Ken at BAKA